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Uber vs Lyft, which is better?

Published by Mista T in the blog Mista T's blog.

Got an Uber ping, 3 minutes away. Drive over and the house is in the middle of the block. Parked cars on both sides, enough room for ONE vehicle to travel in the street. Fortunately, there are no vehicles except mine, so I pull up in front of the house and wait. If another car comes I will have to move, but I am okay for now. A minute goes by, no customer. 2 minutes, no customer. A car approaches, now I have to pull forward 2 houses into the only open space (blocking someone’s driveway), so the other car can go by. May as well wait there, stay out of the way in case more traffic approaches.



Pax finally arrives. Gets in the back and gives me the all-too-common greeting. “Hi sorry about the wait I’m Ted the house is back there but that’s okay how are you today?” I check the name, Ted is close enough. I smile and say “Hi there, is it just you today?” Ted says “Yes, just me and my friend, he is coming, he was just getting something.” So we wait even longer.



Another minute goes by and Ted’s friend gets in the car. “Hello thanks for waiting how is your day going?” I put up a fake smile and say “I am doing okay. Are we ready to go?” After hearing a yes, I start the trip (at the 4:15 mark).



The trip is just a short one, going to the MAX station (MAX is our light rail). I drop them off and count the time. Let’s see, 4 minutes driving there, plus 4 minutes waiting, and 6 minutes to the drop off. That’s 14 minutes, and I get $3.75 before gas and costs. I can’t afford to keep doing short rides at that payout. I give out a one star for a short ride with no cash tip.



Lyft is way better.



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The MAX station is at a mall. I get a Lyft ping to pick up at the Dairy Queen on the other side of the mall. Depending on lights and traffic, this should take anywhere from 30 seconds to 7 minutes to get there. I slog through the parking lot, eventually get to the street. Wait for the light so I can turn left. Wait for the next light so I can turn left. I get a block away from DQ and I hear “NAVIGATING TO PICK UP SAM”. Fricking Lyft switched rides on me, when I am a block away! Naturally, the pickup is 1.3 miles in the opposite direction of where I am heading. I pull over and cancel the new Lyft ride.



Pissed that Lyft swapped rides on me, I decide to fight for the cancel fee that I didn’t get from the DQ pickup. I navigate the Lyft app until I find an option that says CALL ME and push it. My phone rings immediately, and I get the never-ending hold music. I know I will get paid for the cancel, it’s just annoying having to waste this time.



Uber is way better.



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Knowing this could be a long wait, I turn on Uber and get a ping immediately, hooray! The Uber ping is in the mall, so I head back into the parking lot. I pull up in front of Barnes and Noble (where it tells me to) and sit and wait. And wait. And wait. I am illegally parked right up front, red curb, people walking by giving me the stink eye. Listening to the Lyft hold music the entire time.



At the 4:30 mark the pax send me a text, telling me that they are by the movie theater (on the opposite side of the mall). Now I’m pissed, why did you wait until 4:30 to tell me?!? A little common courtesy and I would have gone all the way around the mall to get you, but no….. Cancel, collect my $3.75.



Lyft is way better.



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The Lyft customer service rep finally comes on line, after 11 minutes, asks me how can she help? I say that I did not get paid a cancel fee. She has me verify my name, phone number, and email address. Then she asks me how can she help today? Uh….. I did not get paid a cancel fee. She pulls up my ride history, and tells me that there is no record of that pickup (from DQ). Do I remember the pax name? Yes, it was Will. Do I have Will’s last name? Uh….. At this point I want to reach through the phone and shake the stupid out of her. I know that the companies don’t bother training drivers, but you would think that they would provide at least minimal training to their support reps!



She insists that there was no ride for anyone named “Will” in my history. Of course not, because it was redispatched to someone else and you guys assigned me to Sam, and your system erases any rides that were redispatched. No sir, that is not correct, it would show in my system. BS!!! I WANT TO SPEAK TO A SUPERVISOR!!! Another 10 minutes to get my cancel fee.



Uber is way better.



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Uber pickup, I drive 5 minutes to a Marriott and anxiously hoping for a would-be airport run. People lingering about out front, in the lobby, but no one wanting a ride. Fingers crossed, come on airport ride! A minute goes by, then two, then three, then four….



A man jogs across traffic and gets in the back seat. “Hi, I’m Al.” Check the phone, yes that’s the right name. He tells me the pickup was supposed to be a block away, and he jogged over here. I show him my phone, which clearly displays the pickup as the hotel. He says “Yeah, I dunno, Uber has been doing that to me lately, setting the pickup at the wrong spot.” Okey dokey…



Destination is a restaurant 0.8 miles away. Terrific, another minimum fare. 5 minutes arriving, 4 minutes waiting (in the wrong spot), and 4 minutes to the next place. That’s $3.75 for 13 minutes of my time, before gas and expenses, what a waste. I dish out another one star and mumble something that rhymes with “bucking tuber”.



Lyft is way better.



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Lyft ping, 8 minutes away (which is really 10-11). PASS. Lyft message pops up telling me that if I need a break, I should go offline. If I don’t want the ride, I should press the X.



Lyft ping, 11 minutes away (which is really 14-15). PASS. Lyft message pops up telling me that if I need a break, I should go offline. If I don’t want the ride, I should press the X.



Lyft ping, 3 minutes away. Accept, start driving. I get to the corner and it cancels. Grrrrr.



Lyft ping, 7 minutes away (which is really 9-11). PASS. Same old Lyft message.



I start looking at UP posts, and a Lyft ping comes in. My finger was touching the screen the split second the sound was made, and I auto-accepted the ride, not knowing ANYTHING about it. Turns out it is 13 minutes away. Cancel!



Lyft ping, 10 minutes away (which is really 12-15). PASS. Same old Lyft message.



I must have seen that message 10,000 times by now. Get a clue, Lyft! Do you really think that stupid popup message is going to get me to change my habits? All it does is remind me how much you don’t care.



And why do you have to lie about the time, Lyft? And why don’t you show the mileage to pickup, you know that drivers find that important? And why do you round off the rider’s rating, that’s annoying. And why is it that once I accept the ride, I can’t look and see what the pax’s rating is ever again? And why do you think that I will honor a request that was accepted without giving me a chance to read the screen?



Uber is way better.



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Finished an Uber surge ride, just a 1.4x unfortunately. Surge is so rare around here that I have a better chance of seeing a unicorn on some days. Checked my pay to make sure I actually got the 1.4x.



Look at my daily summary of trips. Uber, 12 trips, 1 tip. Lyft 10 trips, 6 tips. All too common in my town. Uber pax don’t tip, Lyft at least you have a 50/50 chance of getting something.



Lyft is way better.



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Sitting around waiting for rides, check my ratings. Not that it matters, ratings are really irrelevant. My Uber rating is the same as it was yesterday, and the day before, and the week before, and the month before. I brush the cobwebs off the numbers on the screen, thinking that maybe I should punch an Uber pax just so my rating would change.



My Lyft rating has dropped another .03 since yesterday. Three months ago I was at 4.77. Two months ago I hit 4.98. One month ago I hit 4.82. Yesterday I was in the low 4.9s, now in the upper 4.8s.



I stopped trying to figure out who gave me bad ratings long ago. It doesn’t matter, really, since the bad rating will fall off within the month on Lyft.



I look on UP.net, and see another thread from a newbie about how ratings are so unfair, and they have 57 rides and they got one bad Lyft rating and it dropped their rating from a perfect 5.0 to 4.35 or something stupid. Why does Lyft continue with the volatile ratings methods? It’s ridiculous.



Uber is way better.



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Pax always ask me “Which do you like better?” My response is always the same: “No preference. Comparing Uber and Lyft is like comparing Walmart and Target. They both suck. Drivers just have to deal with it.”
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