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Why do we the driver get a cancellation on our record for no shows?

DriveMeNot

Active Member
Im not trying to defend Uber or be their lawyer. However i see their point pushing the cancellation rate to us for no show to prevent abuse from drivers. I guess if you cancel 2 or 3 every day for no show it wont affect you that much. But many drivers will start to approach areas and probably pool riders and then just cancel on them after 5 minutes while being in the alley or areas out of the reach of the passenger.
 

steveK2016

Well-Known Member
If they didnt thered be drivers that abuse the system and no show cancel every rider.

So uber made the cancellation count towards deactivation. Its either that or remove the no show cancel charge. Which would you rather have?
 

hulksmash

Well-Known Member
You can do a no show and not get paid if you weren't at the pin or didn't wait long enough. It's the legitimate ones that we shouldn't be penalized for. Besides Lyft doesn't penalize for 5 min no shows
 

SuzeCB

Well-Known Member
The rate, unchecked, will not get you deactivated. It will, however, cause and actual Uber employee to have to look at it. At that point, a decision is made whether deactivation or suspension is in order. If your cancellations are for no-shows, and the GPS shows that you went to where the pin drop was, and that you waited for the full time that you were supposed to, then that would be deducted off of the percentage by the employee although not on your record.

I am told that the same holds true for our star rating. If you hit a certain point which varies depending on the market you're in, an actual person will look at your situation. If you generally get 5 stars and a couple of jerky college kids get drunk and one star you just because it's fun to have somebody else's life in your hands, you're not going to get deactivated. If you end up with a low rating because you have a lot of four star ratings, you're not going to get deactivated because the argument can be made that in every other place in the world 4 out of 5 Stars means above-average.

These are nuances, however, that are difficult to write into algorithms. So when certain numbers hit certain points we get certain notices. Read the notices, be aware of them, but don't get upset about them until Uber actually does what it seems they are threatening to do. And even then, you can always go into a green light Hub and make your case.
 

Coffeekeepsmedriving

Well-Known Member
  • Thread Starter Thread Starter
  • #11
The rate, unchecked, will not get you deactivated. It will, however, cause and actual Uber employee to have to look at it. At that point, a decision is made whether deactivation or suspension is in order. If your cancellations are for no-shows, and the GPS shows that you went to where the pin drop was, and that you waited for the full time that you were supposed to, then that would be deducted off of the percentage by the employee although not on your record.

I am told that the same holds true for our star rating. If you hit a certain point which varies depending on the market you're in, an actual person will look at your situation. If you generally get 5 stars and a couple of jerky college kids get drunk and one star you just because it's fun to have somebody else's life in your hands, you're not going to get deactivated. If you end up with a low rating because you have a lot of four star ratings, you're not going to get deactivated because the argument can be made that in every other place in the world 4 out of 5 Stars means above-average.

These are nuances, however, that are difficult to write into algorithms. So when certain numbers hit certain points we get certain notices. Read the notices, be aware of them, but don't get upset about them until Uber actually does what it seems they are threatening to do. And even then, you can always go into a green light Hub and make your case.
If they didnt thered be drivers that abuse the system and no show cancel every rider.

So uber made the cancellation count towards deactivation. Its either that or remove the no show cancel charge. Which would you rather have?
that easy..the money
 

Coffeekeepsmedriving

Well-Known Member
  • Thread Starter Thread Starter
  • #12
The rate, unchecked, will not get you deactivated. It will, however, cause and actual Uber employee to have to look at it. At that point, a decision is made whether deactivation or suspension is in order. If your cancellations are for no-shows, and the GPS shows that you went to where the pin drop was, and that you waited for the full time that you were supposed to, then that would be deducted off of the percentage by the employee although not on your record.

I am told that the same holds true for our star rating. If you hit a certain point which varies depending on the market you're in, an actual person will look at your situation. If you generally get 5 stars and a couple of jerky college kids get drunk and one star you just because it's fun to have somebody else's life in your hands, you're not going to get deactivated. If you end up with a low rating because you have a lot of four star ratings, you're not going to get deactivated because the argument can be made that in every other place in the world 4 out of 5 Stars means above-average.

These are nuances, however, that are difficult to write into algorithms. So when certain numbers hit certain points we get certain notices. Read the notices, be aware of them, but don't get upset about them until Uber actually does what it seems they are threatening to do. And even then, you can always go into a green light Hub and make your case.
That,,,good makes a lot of sense..godd answer
 

delock51

Active Member
Are they alerted when a driver gets cancelled on frequently? What happens if a driver gets, say 17 cancellations from the passengers part in a row and from different pax, and there's not cancellation fee. Is Uber still alerted about the driver for any reason? Is that even something to alert someone of?
 
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