When PAX asks you to take another route, are they scamming for a refund?

OldBay

Well-Known Member
I have always followed pax directions when they want to go a certain way, but I am wondering if they claim there was a nav problem and then try to get a refund?
 

Atom guy

Well-Known Member
On rare occasions, yes. But mostly it is because they are used to taking a particular route, nothing more. Usually this ends up being a shorter route than they got charged for, so the driver loses earnings. Had one today where the route she had me take was 2 miles shorter than the one Uber navigation suggested, so you know she paid even more than that.
 

TomTheAnt

Well-Known Member
Never had anybody contest a route I’ve taken, passenger requested or one taken by me. In fact, sometimes I even ask the pax if they have a preferred route they want to take if it is clearly in an area they know and I’m not too familiar with it.
 

uberdriverfornow

Well-Known Member
pax tend to assume you are longhauling so they will tell you to take their route to be cheapasses because they think you are trying to make them pay more
 
Dash cam with audio. Leave Nav audio on.
When I see the "advice" of "don't be that guy who has the gps voice on", this is what I think about. Nav audio lets pax know where I am going, why I am turning here etc. Nav audio recorded by dashcam also theoretically guards against accusations of longhauling. In addition, having both audio and visual instructions minimizes the risk of missing a turn.
 

loophole

Well-Known Member
I just kicked a stripper out of my car. Not the account holder, mustve been the strip club owner/pimp hailing the ride.

She gets in, fake hello and then right into backseat driving with make sure you take a U turn going that way takes FOREVER! And oh, don't take the freeway, take a different route because the highway is closed, which she was 1000% incorrect on. I believe in an attempt to change the ride cost. Whatever the case, her attitude and demands were not going to be met.

I tell her that the freeway isn't closed and that I am NOT going her suggested route, and that if it's going to be an issue I can gladly cancel the ride and your next driver maybe will comply with all your needs.

She doesn't get the hint and keeps babbling, I cancel and she doesn't get it. I sit there silent while she babbles and then she asks if it's been canceled. I tell her sorry I'm offline.

She calls her pimp and slams the door as hard as she can.

I then let her know I will now be checking for any damage to the door and if there is, I will be reporting it to the police.

She says her stripper bag did it.


I call Lyft and spill the beans and the broken English operator on the phone says the rider will be Punished and sends me $5.

Thanks Lyft.

Btw,

Strippers NEVER tip....
 

uberdriverfornow

Well-Known Member
I just kicked a stripper out of my car. Not the account holder, mustve been the strip club owner/pimp hailing the ride.

She gets in, fake hello and then right into backseat driving with make sure you take a U turn going that way takes FOREVER! And oh, don't take the freeway, take a different route because the highway is closed, which she was 1000% incorrect on. I believe in an attempt to change the ride cost. Whatever the case, her attitude and demands were not going to be met.

I tell her that the freeway isn't closed and that I am NOT going her suggested route, and that if it's going to be an issue I can gladly cancel the ride and your next driver maybe will comply with all your needs.

She doesn't get the hint and keeps babbling, I cancel and she doesn't get it. I sit there silent while she babbles and then she asks if it's been canceled. I tell her sorry I'm offline.

She calls her pimp and slams the door as hard as she can.

I then let her know I will now be checking for any damage to the door and if there is, I will be reporting it to the police.

She says her stripper bag did it.


I call Lyft and spill the beans and the broken English operator on the phone says the rider will be Punished and sends me $5.

Thanks Lyft.

Btw,

Strippers NEVER tip....
dont let them shut the door, shut it for them
 

Kyanar

Well-Known Member
I just kicked a stripper out of my car. Not the account holder, mustve been the strip club owner/pimp hailing the ride.

She gets in, fake hello and then right into backseat driving with make sure you take a U turn going that way takes FOREVER! And oh, don't take the freeway, take a different route because the highway is closed, which she was 1000% incorrect on. I believe in an attempt to change the ride cost. Whatever the case, her attitude and demands were not going to be met.

I tell her that the freeway isn't closed and that I am NOT going her suggested route, and that if it's going to be an issue I can gladly cancel the ride and your next driver maybe will comply with all your needs.

She doesn't get the hint and keeps babbling, I cancel and she doesn't get it. I sit there silent while she babbles and then she asks if it's been canceled. I tell her sorry I'm offline.

She calls her pimp and slams the door as hard as she can.

I then let her know I will now be checking for any damage to the door and if there is, I will be reporting it to the police.

She says her stripper bag did it.


I call Lyft and spill the beans and the broken English operator on the phone says the rider will be Punished and sends me $5.

Thanks Lyft.

Btw,

Strippers NEVER tip....

In my state you would have gotten a $300 fine for that - we have a law that says taxis and rideshare must take the route directed by the rider if one is requested.
 

Initial D

Active Member
Sometimes the pax may offer bad/misleading advice because they were unable to tell the condition in traffic.

I’ve driven a party of 3 from the Oakland Airport to Lafayette, CA before (19 miles ride) during rush hour. To get to the destination, the highway goes through a tunnel (bad idea during rush hours because its a chokehold of two lanes, long standstill traffic and drivers tend to tailgate and not allow lane changes).

Waze suggested me to take the scenic route and even I told all the pax that we will lose a lot of time using the unrecommended rush hour traffic route. Even the family member of the pax with Lyft account calling from their home suggested the scenic route.

After the 3 voted that I take the bad route and lost a lot of time, they regretfully said that I was right and should have went the alternative route that I’ve been trying to convince to take.
 

dauction

Well-Known Member
I just kicked a stripper out of my car. Not the account holder, mustve been the strip club owner/pimp hailing the ride.

She gets in, fake hello and then right into backseat driving with make sure you take a U turn going that way takes FOREVER! And oh, don't take the freeway, take a different route because the highway is closed, which she was 1000% incorrect on. I believe in an attempt to change the ride cost. Whatever the case, her attitude and demands were not going to be met.

I tell her that the freeway isn't closed and that I am NOT going her suggested route, and that if it's going to be an issue I can gladly cancel the ride and your next driver maybe will comply with all your needs.

She doesn't get the hint and keeps babbling, I cancel and she doesn't get it. I sit there silent while she babbles and then she asks if it's been canceled. I tell her sorry I'm offline.

She calls her pimp and slams the door as hard as she can.

I then let her know I will now be checking for any damage to the door and if there is, I will be reporting it to the police.

She says her stripper bag did it.


I call Lyft and spill the beans and the broken English operator on the phone says the rider will be Punished and sends me $5.

Thanks Lyft.

Btw,

Strippers NEVER tip....
You don't seem to Understand ..The Passenger gets to decide which route ..not the Driver. Oe of those put your feet in their shoes situation .. You are in the Back seat ..You are paying for the ride ..You get to decide the route..whether the route makes sense or not
 

RideshareUSA

Well-Known Member
In my state you would have gotten a $300 fine for that - we have a law that says taxis and rideshare must take the route directed by the rider if one is requested.
Yeah ok, and I guess the authorities are beating a path to your door if you are in breach, right? Seriously, why even post such nonsense?
 

RideshareUSA

Well-Known Member
I have always followed pax directions when they want to go a certain way, but I am wondering if they claim there was a nav problem and then try to get a refund?
Had a backseat driver yesterday. Soon after he began barking directions, I told him, in a very terse tone, that his actions are nothing but a needless distraction to my arriving at his destination safely and the gps is doing fine, thank you.
Yup, that zipped up his mouth!
PS: had he persisted, ride ends immediately. GTFO!
 

Dropking

Well-Known Member
When I see the "advice" of "don't be that guy who has the gps voice on", this is what I think about. Nav audio lets pax know where I am going, why I am turning here etc. Nav audio recorded by dashcam also theoretically guards against accusations of longhauling. In addition, having both audio and visual instructions minimizes the risk of missing a turn.

This is true, but the reason to turn voice off is that very thing .... makes it easier to change routes whether for long hauling or other reasons. Less pax knows about how you chose a route the better.
 

sd1303

Well-Known Member
It makes a difference when your pay is based on mileage & time...and yes, scammers can claim “inefficient route for a full refund.

I thought that with up-front pricing, the route didn’t matter... only the pickup and drop off points?

I’ve had Waze suggest stupid routes, and the couple of times I’ve taken them, U/L pays me my miles and time and shows the trip as a “loss” for them.
 
I no more take route directions from paxs unless it is a shorter route as compare to uber suggested route on which upfront pricing is based. Here pax want to hv a tour of the city with a fix fare from point A to B. I always ask my riders to add stops if they want to deviate from the given route.
Uber fraud varies from region to region. Here most of the payments are done in cash, thate why uber is not able to pocket the difference, the way she does in America & Europe.
 

25rides7daysaweek

Well-Known Member
I have always followed pax directions when they want to go a certain way, but I am wondering if they claim there was a nav problem and then try to get a refund?
Probably not a scam but if it costs you money 3* them. That way you wont have them cost you money with crappy routes again..
Post automatically merged:

I thought that with up-front pricing, the route didn’t matter... only the pickup and drop off points?

I’ve had Waze suggest stupid routes, and the couple of times I’ve taken them, U/L pays me my miles and time and shows the trip as a “loss” for them.
so waze probably got you there faster and uber lost money. I think it's a win win !
 
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