What!? Uber said what to me!!?? :-/

Uberingbmore

New Member
Im about to be seriously done with this company:mad: I took a customer to York PA and back to Maryland. The trip was grueling 3hr and 30min and after all said and done I made lousy $134 bucks before gas and after fees. Fast forward to today. I tried to instant cash out my hard earned money as I always do and what I see? ("Negative -$97") bucks. After doing some digging I come to find out uber without any single freaking explanation took that grueling 3hr and 30min trip I made days before back! The $134 bucks was labeled ("Negative" -$134) days ago and I wasn't notified as to why and how until I found out myself today. I can't even begin to try to comprehend WTF is going on right now. If that wasnt enough shocker from uber the FUBER, today I get this strange email from uber

"Hi — Your account has been flagged for improper use of the Uber application by our systems. An example of improper use would be providing rides to riders who you know are using fraudulent credit cards or accounts they do not have permission to use. Going forward, please only use the Uber partner app to accept and complete trips for local legitimate riders. Future improper use could result in deactivation. Uber Operations Team"

I don't even know what to think right now. First of all, what is uber exactly referring to and why are they sending me an email like this which I found to be very very disrespectful. Im so offended by uber right now and I am ready to call it quits and never look back. All I can say is just @@@@ing WOW!

Anyone here know what might be going on? Except for the strange and offensive email I received today which I have no idea what is related to I haven't received any other notice from uber in regards to anything except the usual "in the week ahead" bs newsletter.
 

Papa Sarducci

Well-Known Member
Very strange, sounds like the pax played you and Uber. Pax may have implicated you for some reason or Uber is just that fudged up. I thought Uber covered fraudulent credit card charges and paid the driver anyway. They may have reached a new low, now they blame the driver, threaten them with deactivation, and force them to prove their innocence. Seems Uber has started taking the guilty until proven innocent stance with drivers, truly sad.
 

Uberingbmore

New Member
  • Thread Starter Thread Starter
  • #3
I can't even seem to find a number to call. Do these people even have a phone? This is just ridiculous! I be dammed if I have to end up paying for the over 3hr trip. I can't believe these clowns actually had the nerve to send me a email like that days after. Just WOW!!
 

Papa Sarducci

Well-Known Member
I can't even seem to find a number to call. Do these people even have a phone? This is just ridiculous! I be dammed if I have to end up paying for the over 3hr trip. I can't believe these clowns actually had the nerve to send me a email like that days after. Just WOW!!
You have the pickup and drop off addresses, no? Pax name? Do you have a dashcam? Police may be very interested in knowing where that pax lives if Uber hasn't told them already. Phone was probably stolen too, probably a purse snatcher, got the phone and the credit cards off the same victim. What did the pax do in MD while you were there? You may have just done your first interstate drug deal and not even known it.
 

Old Smokey

Well-Known Member
Since when do the drivers have access to the POS system? FUBER HAS 2 BILLION TRANSACTIONS UNDER IT'S BELT, what percentage are charge backs from the credit card company? I don't like third party pickups because of that reason, or some of the characters that we pickup but who am I to vet? Since they switched to Android pay I personally have not used FUBER, I done want to give them my Amex or Visa card numbers and my bank is not on the platform. Their networks are ripe for hacking.
 

tohunt4me

Well-Known Member
Im about to be seriously done with this company:mad: I took a customer to York PA and back to Maryland. The trip was grueling 3hr and 30min and after all said and done I made lousy $134 bucks before gas and after fees. Fast forward to today. I tried to instant cash out my hard earned money as I always do and what I see? ("Negative -$97") bucks. After doing some digging I come to find out uber without any single freaking explanation took that grueling 3hr and 30min trip I made days before back! The $134 bucks was labeled ("Negative" -$134) days ago and I wasn't notified as to why and how until I found out myself today. I can't even begin to try to comprehend WTF is going on right now. If that wasnt enough shocker from uber the FUBER, today I get this strange email from uber

"Hi — Your account has been flagged for improper use of the Uber application by our systems. An example of improper use would be providing rides to riders who you know are using fraudulent credit cards or accounts they do not have permission to use. Going forward, please only use the Uber partner app to accept and complete trips for local legitimate riders. Future improper use could result in deactivation. Uber Operations Team"

I don't even know what to think right now. First of all, what is uber exactly referring to and why are they sending me an email like this which I found to be very very disrespectful. Im so offended by uber right now and I am ready to call it quits and never look back. All I can say is just &%[email protected]!*ing WOW!

Anyone here know what might be going on? Except for the strange and offensive email I received today which I have no idea what is related to I haven't received any other notice from uber in regards to anything except the usual "in the week ahead" bs newsletter.
They NEED to get back that NEGATIVE $1 billion a year in China !
 

DLA

New Member
Honestly, take Uber to small claims court for the income they claimed you had received. Do it in your town and if they don' t show you win by default. They wont show of course and either way file the claim as services rendered not paid in full.

You used thier app, provided the service and they owe it to you, period. They provide an app service that handles the collection and fullfilling of ride service payments. That is also the BS they are trying to claim themselves as simply being while in court for other suits. They are responsible for the loss occured for fraudulent charges in that process, not you, and they know it yet are trying to manipulate you into thinking and believing that you are. As Travis once replied to a comment regarding Ubers unethical practises "because we can" you can see how his company is founded in his mind and clearly his heart. However, not true!

Trust me, you'll win!!! Charge them for the trip, the court fees, your time ( use the last two weeks of average hourly pay rate - add documents to prove) and any losses incured for the loss not being paid when it was due to you. Throw in a reasonable request of financial compensation for anquish too. They need to know " they can't" so that "they don't".

Also, all thier BS to get out of lawsuits bites there ass in thier own game. Be sure to include not only a copy of your agreement with them ( showing thier position in this exchange game) but a copy of their @@@@ed up email that is purposly written in breach of agreement because they think powering over and dumbing people down for their love of money is profitible for them.

PS: They will more than likely settle with you once they know of the claim so stick to your guns or take it, up to you.
 
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backstreets-trans

Well-Known Member
Dude you got scammed. No one takes a cab for a three hour round trip. Cab drivers have been getting ripped off for years. I always ask for a down payment in cash for long cab rides from suspitious customers in my cab. If I have luggage in the trunk it's all good. If someone wants to drive across town to pick up a watch from grandmas house at 3 am they're paying a deposit. It would always take stops at three houses to find grandma and get their watch/keys or whatever.

Now uber expects drivers to detect fraud but you can't piss off the customer or you'll get a bad rating or deactivated. Move on people. The cab driving business has always sucked and is dangerous.
 

tradedate

Well-Known Member
Stories like this tick me off. They are the technology company. You are giving up 25% of your fares to cover the cost of the service handling administrative safeguards such as fraud prevention. There's an implicit expectation that when you receive the ping, the rideshare service has adequately vetted the potential customer for you. Just as the customer has the expectation that the driver has undergone at least a minimal background check.

Make sure you screenshot that trip in the App. I've seen posts where people said trips mysteriously disappeared from their history.
Also screenshot any evidence of the trip in your navigation app.

Continue to push to get compensated for this trip.

Disclaimer: I am not a legal professional, and do not offer legal advice.
 

Chicago-uber

Well-Known Member
So why would I accept a long ride next time I get a ping. To risk not getting paid and still be responsible for gas/tolls.
 

Uberingbmore

New Member
  • Thread Starter Thread Starter
  • #15
So now uber won't even reply. I contacted them twice regarding this issue and still nothing. I remember when I would ask questions about getting started with uber and actually getting on the road to make them money I would get a reply back within few hours most of the time. This is just ridiculous. I actually feel like I been scammed by uber themselves. I get a ping, pickup the guy, and now I owe $135? So now you all know. Whenever there's an issue with money uber will 100% put it on you and drop one email days later to tell you how you will get dropped if they have to @@@@ you again. Smfh. If I have to end up paying for something I had nothing to do with and all I was doing was following uber rules(ping, pickup, drive, drop off) than I'm done with FUBAR!
 

uberist

Well-Known Member
Uber seems to hold $100+ trips often until the driver complains.

I would repy and tell them creditcard fraud is their responsibility and their no cash policy affirms that.

What are you supposed to do ask for id, their phone, password and creditcard so you can verify the info?
Imagine your rating after that.

Really ask them for official uber procedures to verify authorized use of a card and app beyond asking for the name.

I geuss no more friends ordering up rides for others
 

Mountainsoloist

Well-Known Member
Keep escalating this trip. They will eventually return your money. If you aren't getting far enough then sue them in small claims.

It is very wrong of the company to do this without notifying the drivers. This company has no morals and you must screenshot every trip.
 
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