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What to do?

Uber/Lyft Concierge

Active Member
So I gave a ride to two paxholes. I gave my usual greeting... "(I got tons of stuff for you no other driver has, all for free)" alright, not the actual greeting, but close. They skip on everything...no words from then on....they decide to have a meal in my car, against my better judgement, I allow it. This one in the front isn't holding her food when I make a gentle, really, left turn. She dumps her salad in my floor. It has dressing, so I am concerned and say, as she is cleaning it up, "please get it all up" in a pleading tone. Again, no words. I get them where they want to be and I wish them well and have a nice day. Now they are dinging me for unsafe driver and professionalism. I have the ENTIRE RIDE on video and told uber it's BS and they insist on leaving the rating in place and won't even review my video. What to do my friends?
 

Who is John Galt?

Well-Known Member
Author
Probably to late but next time immediately send a note to Uber explaining what happened. Also as Cableguynoe said get pictures for a cleaning fee. Don't worry about the 1* or Unprofessional/Unsafe in the grand scheme doesn't matter.

I'm not sure if it is the same rule(s) there, but we are only able to submit a report and cleaning fee claim immediately after the relevant trip. If another trip is taken after the trip in question - and which obviously can be checked - forget about a cleaning fee.

I got caught with this late one arvo / early evening when it was dark and two construction guys got into the back seats of the car and left all sorts of crap from their boots and gear. I was unaware of it until I picked up the next rider and she complained. I was able to pacify her, but the mess these guys left took me nearly an hour to clean up and no cleaning fee. I learnt a lesson from that.

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upyouruber

Well-Known Member
I'm not sure if it is the same rule(s) there, but we are only able to submit a report and cleaning fee claim immediately after the relevant trip. If another trip is taken after the trip in question - and which obviously can be checked - forget about a cleaning fee.

I got caught with this late one arvo / early evening when it was dark and two construction guys got into the back seats of the car and left all sorts of crap from their boots and gear. I was unaware of it until I picked up the next rider and she complained. I was able to pacify her, but the mess these guys left took me nearly an hour to clean up and no cleaning fee. I learnt a lesson from that.

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Re-create the mess and claim your fee! Teach these paxholes a lesson.
 

Coachman

Well-Known Member
If somebody spills a little salad dressing you wipe it up with a damp rag and take it as a lesson learned. Don't allow people to eat in your car.

Requesting cleaning fees for this type of trivial nonsense just makes things more complicated for the people who really need it.
 

Cableguynoe

Well-Known Member
If somebody spills a little salad dressing you wipe it up with a damp rag and take it as a lesson learned. Don't allow people to eat in your car.

Requesting cleaning fees for this type of trivial nonsense just makes things more complicated for the people who really need it.
I sort of agree.
A small accidental mess I would probably just do what you said.
However, if I feel they disrespected my car, didn't even apologize, in reporting it.
Not so much for the money, but because it makes me feel good.

But not if another trip is taken, BEFORE reporting it.
I know....it caught me out.
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So if you took the very next ping after the "mess", they won't pay.
Couldn't have been that bad.

If you took the night off to clean it up, drive the next day and report it a day late, I believe they will still pay. You just have to be able to show that it was so bad you couldn't drive.
 

SuzeCB

Well-Known Member
But not if another trip is taken, BEFORE reporting it.
I know....it caught me out.
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Not necessarily. The scenario you described says the next pax was the one that alerted you to it. That's valid. You made your request via the app or a phone call, didn't you?

That's OK. That's what you're supposed to do. NOW what you do is this: the next time you're in the neighborhood of a GLH, you stop in and have an ACTUAL Uber employee take another look at your claim. You'll get paid if it's within 2 weeks or so. After all, you did report in a timely fashion. The claim was initialized in time.
 

Julescase

Well-Known Member
Let it go, but don't forget it. Learn from it very, very quickly. Going forward, your car, your rules. Your way or the highway.

Oh, and "I got tons of stuff for you no other driver has, all for free" - ditch it.
It is demeaning and quite frankly disgraceful that you do that.

.

I've actually had many pax tell me "I can't stand when drivers try to push their water, gum and mints on me! I mean, I just need a RIDE for God's sake!"

True story - multiple pax - and it always makes me so happy that I don't offer shit to anyone.

For the few pax who ask "do you have any water for me?" I usually laugh and tell them that for .72 cents per mile, I can barely afford water for myself!

I'd be working for free if I was expected to hydrate each passenger.
 

Julescase

Well-Known Member
That is the point. If a trip has been taken since, you can't claim.

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I'm not sure about that - it's certainly worth a shot - why should such an entitled atrocious person be able to treat another so horribly without repercussions?

OP, definitely submit photos and a cleaning fee request to Uber ASAP. You only have 3 days from when the Snowflake Princess graced your car with her salad; make sure you include details and submit worthy photos.

And people don't understand why most drivers feel pax are entitled, ignorant mofos.....

No driver should have to deal with that kind of bullshit.

I sort of agree.
A small accidental mess I would probably just do what you said.
However, if I feel they disrespected my car, didn't even apologize, in reporting it.
Not so much for the money, but because it makes me feel good.



So if you took the very next ping after the "mess", they won't pay.
Couldn't have been that bad.

If you took the night off to clean it up, drive the next day and report it a day late, I believe they will still pay. You just have to be able to show that it was so bad you couldn't drive.


Agreed - it's the lack of regret and apologies from the rider that gets under my skin.

We also don't know how much salad dressing there was - believe me, a spilled salad that has dressing on it can make an absolute MESS. I certainly wouldn't be happy to have to deal with it due to a careless pax. A few pieces of lettuce with a little dressing dropped on the rug? Fine. A salad drenched in dressing falling all over the floor? NOT fine.
 
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