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What to do if pax gave a $100 tip for a small mess (puke)

Girl makes a small mess in the car (small puke puddle) Guy tips $100. Do I charge clean fee...

  • Yes take the $100 tip and charge clean fee

    Votes: 180 70.3%
  • No mess only took 15 minutes to clean

    Votes: 76 29.7%

  • Total voters
    256

Dug_M

Well-Known Member
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Here's the thing... took a pax from AP to New York City. Girlfriend went to sleep in the 1st 3 minutes of the ride. The guy asked if he could just stop at Micky's D, now I never stop unless it's my last ride and they promise not to eat in the car.... Well I broke my own rule since it was going to be a long ride and he did not seem too drunk just buzzed. He did say he'll tip me good for this long ride...

Ok good trip no traffic even through the Holland tunnel (we were going to the village). As they are getting out I look back to remind them to check for phones etc. Well I see this mess (pictures below). Food wrappers and right in the middle of the back seat between where they were sitting a small amount of puke (tiny puddle). The girl had done it during the ride, I never heard her.
So I get home about to hit him with a cleaning fee and I see the $100 tip. The mess was easy to clean (I've tripled the amount of Scotchgard Auto Fabric & Carpet Protector. Put some baking soda on the whole back seat and the one floor mat to clean the rest the next day.

So do I hit him with a cleaning fee even though he tipped $100 and have him get hit with a $200 charge or just let it be? Can he once he's sees the cleaning fee charge dispute the charge on his credit card?

I do realize some of this is on me, first by letting a pax eat in the car 2nd for not putting an neminis bag in his had just in case the girlfriend needed it...

upload_2018-7-15_9-6-50.jpeg


After I cleaned and put down baking soda for the drive home...
upload_2018-7-15_9-8-1.jpeg





upload_2018-7-15_9-5-47.jpeg
upload_2018-7-15_9-4-31.png
upload_2018-7-15_9-6-50.jpeg
upload_2018-7-15_9-8-1.jpeg
Here's the thing... took a pax from AP to New York City. Girlfriend went to sleep in the 1st 3 minutes of the ride. The guy asked if he could just stop at Micky's D, now I never stop unless it's my last ride and they promise not to eat in the car.... Well I broke my own rule since it was going to be a long ride and he did not seem too drunk just buzzed. He did say he'll tip me good for this long ride...

Ok good trip no traffic even through the Holland tunnel (we were going to the village). As they are getting out I look back to remind them to check for phones etc. Well I see this mess (pictures below). Food wrappers and right in the middle of the back seat between where they were sitting a small amount of puke (tiny puddle). The girl had done it during the ride, I never heard her.
So I get home about to hit him with a cleaning fee and I see the $100 tip. The mess was easy to clean (I've tripled the amount of Scotchgard Auto Fabric & Carpet Protector. Put some baking soda on the whole back seat and the one floor mat to clean the rest the next day.

So do I hit him with a cleaning fee even though he tipped $100 and have him get hit with a $200 charge or just let it be? Can he once he's sees the cleaning fee charge dispute the charge on his credit card?

I do realize some of this is on me, first by letting a pax eat in the car 2nd for not putting an neminis bag in his had just in case the girlfriend needed it...

upload_2018-7-15_9-6-50.jpeg


After I cleaned and put down baking soda for the drive home...
upload_2018-7-15_9-8-1.jpeg


Don't know why the pictures double posted... Tried to fix it but oh well..
 

#professoruber

Well-Known Member
Tip is a tip. Cleaning fee is something different.

That $100 tip is for going through drive thru and the long ride as you indicated. Charge em and they have zero recourse.

The cleaning fee is for have zero regard for your vehicle. My kids never made messes like that. It’s like some 2/3 year old was eating back there. And the puke which it’s hard to understand how you didn’t smell it. I had a puker that did it in a very expensive purse and down her shirt. Within 30 seconds, I smelled it from the third row. Just keep on puking in the purse and down your shirt and don’t get it on my seats.
 

Lepke

Well-Known Member
View attachment 243817 View attachment 243816 View attachment 243818 View attachment 243819 Here's the thing... took a pax from AP to New York City. Girlfriend went to sleep in the 1st 3 minutes of the ride. The guy asked if he could just stop at Micky's D, now I never stop unless it's my last ride and they promise not to eat in the car.... Well I broke my own rule since it was going to be a long ride and he did not seem too drunk just buzzed. He did say he'll tip me good for this long ride...

Ok good trip no traffic even through the Holland tunnel (we were going to the village). As they are getting out I look back to remind them to check for phones etc. Well I see this mess (pictures below). Food wrappers and right in the middle of the back seat between where they were sitting a small amount of puke (tiny puddle). The girl had done it during the ride, I never heard her.
So I get home about to hit him with a cleaning fee and I see the $100 tip. The mess was easy to clean (I've tripled the amount of Scotchgard Auto Fabric & Carpet Protector. Put some baking soda on the whole back seat and the one floor mat to clean the rest the next day.

So do I hit him with a cleaning fee even though he tipped $100 and have him get hit with a $200 charge or just let it be? Can he once he's sees the cleaning fee charge dispute the charge on his credit card?

I do realize some of this is on me, first by letting a pax eat in the car 2nd for not putting an neminis bag in his had just in case the girlfriend needed it...

View attachment 243818

After I cleaned and put down baking soda for the drive home...
View attachment 243819





Don't know why the pictures double posted... Tried to fix it but oh well..
With those cloth seats and you taking late night rides I think it is time for you to get a good quality seat cover.
Clazzio vinyl seat covers fit and cover really well.
I installed caltrend I cant believe its not leather in my van yesterday and I would not recommend them.
But I do recommend clazzio if they make them for your car. Unfortunately they don't make them for my car.

And by the way, you should definitely try and get your cleaning fee.
 

dauction

Well-Known Member
You are asking because you are not comfortable charging clean up fee on top of the $100... That's YOUR morals speaking to you ...

Customers knew they made a mess , felt bad (also morals at work) and paid you . (too bad all passengers are not like that)

You know what the answer is dont let greed get in the way
 

Dug_M

Well-Known Member
  • Thread Starter Thread Starter
  • #6
You are asking because you are not comfortable charging clean up fee on top of the $100... That's YOUR morals speaking to you ...

Customers knew they made a mess , felt bad (also morals at work) and paid you . (too bad all passengers are not like that)

You know what the answer is dont let greed get in the way
Thank you, what's my problem maybe more then morals is empathy that I have towards others.
 

dauction

Well-Known Member
Thank you, what's my problem maybe more then morals is empathy that I have towards others.

Hey was that her pony tail hairband




Were I am at it is pretty common to pick up same passengers ... Next time you get them you should mess with them ... "You guys remember what you left in my car last time .. Oh we're soo sorry ... No no ..I meant this ..her hairband ...and the french fry he threw up :biggrin:
 

Dug_M

Well-Known Member
  • Thread Starter Thread Starter
  • #8
Hey was that her pony tail hairband




Were I am at it is pretty common to pick up same passengers ... Next time you get them you should mess with them ... "You guys remember what you left in my car last time .. Oh we're soo sorry ... No no ..I meant this ..her hairband ...and the french fry he threw up :biggrin:
Here's the deal I only get repeat customers that live in my small community. My girlfriend said (and rightly so) "charge them, you'll never see them again" and she's right, I live at the jersey show with thousands of out of town visitors... very rarely repeats...
 

Lepke

Well-Known Member
It's a tough one. He did tip you $100. But he didn't come clean at the end of the ride and fess up to what was going on back there. This would be a tough one for me also but I believe I would go for the cleaning fee and feel slightly bad about it but take it anyway. There's a little bit of greed at play but there is also a punitive damage.

Anyway, what kind of car are you driving? Let's see if we can find you some good vinyl seat covers at a decent price.
 

SuzeCB

Well-Known Member
You are asking because you are not comfortable charging clean up fee on top of the $100... That's YOUR morals speaking to you ...

Customers knew they made a mess , felt bad (also morals at work) and paid you . (too bad all passengers are not like that)

You know what the answer is dont let greed get in the way
They paid $50 short.

Tell Uber about the mess, and that they already paid $100, but you feel, and the pictures support, it's worth the max, $150. This is biohazard. Puke is biohazard, and ACID. Cloth seats need to be deep cleaned and disinfected, preferably professionally, with full water extraction. Otherwise that acid will eat away at the cushion and upholstery from within. Same with urine.
 

anteetr

Well-Known Member
Honestly, you really hit the moral dilemma for me. It's a tough call. Generally I'm about getting money and I'm pretty ruthless about getting as much as possible from riders. For instance, they certainly would have been taken for a ride over the Verrazano in my car solely because I get $25 more for that route. That said, most riders are scum and don't tip at all, let alone have the decency to try to make a bad situation right with a $100 tip. That behavior deserves to be encouraged.

If it was me and my car, I'd let em slide but I also have leather seats and it would literally take me 1 minute to clean that. Anybody that coughs up a $100 tip voluntarily deserves a little better than to get @@@@ed anyway and he's definitely getting charged the full $150 if you put in for a cleaning fee. People who try to do the right thing deserve the same in kind.

Now if you honestly believe the only reason he gave you that tip was to try and save $50 on the cleaning fee then by all means fire away, lol!
 

Dug_M

Well-Known Member
  • Thread Starter Thread Starter
  • #13
It's a tough one. He did tip you $100. But he didn't come clean at the end of the ride and fess up to what was going on back there. This would be a tough one for me also but I believe I would go for the cleaning fee and feel slightly bad about it but take it anyway. There's a little bit of greed at play but there is also a punitive damage.

Anyway, what kind of car are you driving? Let's see if we can find you some good vinyl seat covers at a decent price.
I am leaning toward doing the cleaning report... only because someone reminded me that their 5 year old would never make a mess like that... I will tell you I was shocked and the fries and (I guess) the chicken nuggets sauce packs all over the place.
On the plus side I did already take your advice I have a 2013 Toyota Camry LE in showroom condition... I will check for other prices but I will pull the trigger thanks Lepke
https://www.amazon.com/dp/B019QM6Y3Y/?tag=ubne0c-20
 

freeFromUber

Well-Known Member
They paid $50 short.

Tell Uber about the mess, and that they already paid $100, but you feel, and the pictures support, it's worth the max, $150. This is biohazard. Puke is biohazard, and ACID. Cloth seats need to be deep cleaned and disinfected, preferably professionally, with full water extraction. Otherwise that acid will eat away at the cushion and upholstery from within. Same with urine.
You’re being too kind Suze. The pax have a $100 tip for the long ride and stopping at Mickey D’s. Then he leaves food/garbage/puke (biohazard, as you mentioned) and doesn’t even say a word. Screw him!
 
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Dug_M

Well-Known Member
  • Thread Starter Thread Starter
  • #15
By the way I checked Uber TOS and I have 3 days to report I only do Thu, Fri, Sat nights... Most likely I will do it this evening... Thanks for all the support... Pro or Con.... Doug
 

mikewithebike

Well-Known Member
It goes without saying I'd bang him for the cleaning fee notwithstanding the $100 tip. $149.89 plus tax @ Shrewsbury Car Wash would be what I'd be paying to properly take care of that particular mess. I guess I'd have to fight Uber for the few dollars over their regular payment for this type of incident.
 

Lepke

Well-Known Member
I am leaning toward doing the cleaning report... only because someone reminded me that their 5 year old would never make a mess like that... I will tell you I was shocked and the fries and (I guess) the chicken nuggets sauce packs all over the place.
On the plus side I did already take your advice I have a 2013 Toyota Camry LE in showroom condition... I will check for other prices but I will pull the trigger thanks Lepke
https://www.amazon.com/dp/B019QM6Y3Y/?tag=ubne0c-20
I would order them custom made from CARiD or realtruck or one of the other online auto accessory companies. But that price looks pretty good especially for leather but you definitely want them custom fit to your car.
 

Dug_M

Well-Known Member
  • Thread Starter Thread Starter
  • #18
I would order them custom made from CARiD or realtruck or one of the other online auto accessory companies. But that price looks pretty good especially for leather but you definitely want them custom fit to your car.
thanks again... I'll give you an update within a month...
 

HotUberMess

Well-Known Member
Option 3: reject the money pax offered and get $150 from pax through pax’s credit card

I had this happen to me and that is what I did. Pax tried to offer me only $50.

What is this “it’s only a small mess” crap? You are cleaning up someone else’s nasty *vomit* and you want to let that slide???
 

mikewithebike

Well-Known Member
Option 3: reject the money pax offered and get $150 from pax through pax’s credit card

I had this happen to me and that is what I did. Pax tried to offer me only $50.

What is this “it’s only a small mess” crap? You are cleaning up someone else’s nasty *vomit* and you want to let that slide???
The pax "didn't offer" the $100 tip. He said he'd tip upfront, which he did. He gave the driver no heads up whatsoever to the mess in the back..
 
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