I'm relatively new; completed my first trip August 28th. After 97 trips, I'm at a 4.89. What are some of you more seasoned veterans at? I know I've received at least a couple of 1's somewhere for no apparent reason. I wonder what makes people down rate drivers. I do everything right, I know Houston, I offer everyone water, I have an aux cord and both Android and iPhone chargers, and I still get the occasional 3 or 4. Are people so shallow sometimes as to down-rate for physical appearance or whatever? Oh and my car is always clean inside and out every day.