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Vehicle Missing from Partner App

Discussion in 'Technology' started by AkJones2007, Sep 11, 2015.

  1. Hello,

    I started driving for Uber a month ago in the "Greater Maine" area (Bangor/Bar Harbor). I started out using my 2006 Subaru Impreza which has since seized, and has been replaced with a 2016 Ford Fusion. I have been using the Fusion with a temporary registration, which I updated on Tuesday to a standard registration. I uploaded the documents yesterday morning, and by the afternoon the status was listed as "active" on the Uber web dashboard.

    Last night, I was ready to go out and drive so I attempted to go online. I was prompted to upgrade to the latest version, and did of course. When I tried to go online after the update, my Fusion wasn't showing up in the available vehicle list. I tried to contact Uber support last night, and they said to try restarting my phone. This solution didn't work, so I replied to the e-mail telling them so, and if they had any other suggestions. I did not receive a reply. I made a few more attempts to get in touch with support, and was not successful until this afternoon, where I received an expanded form of the former advice, suggesting I try restarting my phone, signing in and out, uninstalling and reinstalling the app, resetting my network settings, and such. I tried all of these suggestions, multiple times with different combinations, and still no luck.

    I haven't heard back from support, and was hoping that someone with a similar experience might have more suggestions.

    For reference, I use an iPhone 6 with the latest version of iOS (8.4.1) on Verizon.

    Let me know if you have any suggestions! Very frustrating....
  2. DocT

    DocT Moderator

    Los Angeles (South Bay)
    Docs disappeared on me a while back too (on Android version). Have you tried re-uploading the docs from your partner app again, and notify partner CSR?
  3. My docs didn't disappear. I can see them on Uber's web-based dashboard, and both the insurance and registration are marked as "active". My CSR that I was in contact with earlier even acknowledged that she could see the Fusion on her end. It just doesn't appear as a vehicle I can drive in the app.
  4. DocT

    DocT Moderator

    Los Angeles (South Bay)
    I don't have iOS. But have you tried uninstalling the Partner app, reboot, re-install Partner app?

    Sorry if I'm not much help because I'm unfamiliar with iOS. My 6yo knows more about iOS than I do. o_O
  5. Uninstall and reinstall the app.

    Beyond that, you are at the mercy of your local staff.
  6. UberNorthStar


    Southern Burbs of Houston
    Is the first vehicle showing online? Leave it there.:)

    1. Sign on without going online to drive.

    2. See the 3 horizontal lines in upper L corner? Click on them.

    3. You now have your pic & a menu. Click on HELP.

    4. Next pg -- click "vehicles" at bottom.

    5. VEHICLES page -- Click "Add vehicle to my account" & follow directions.

    This is what I would do if rebooting does not help.


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