And of course, TIPS ARE INCLUDED!!!Where's that@MiamiKid ?
It's not extortion. The pax can cancel at any time. Forcing a driver to take a trip because he accepted a request would be extortion or kidnapping. Driver also has the right to cancel if the terms are unprofitable. The app just matches drivers and riders. It's not a contract and can be cancelled by either party.
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Pretty simple: Do not solicit cash.This is not necessarily true. I've asked for, and received, quite a few "Return to Service Area" and/or "Return to Boundary" fees. I generally ask for 50% of what their upfront price estimate was, in cash or Venmo/Zelle, in advance, no exceptions (and definitely NOT via the app, for several reasons -- it's prohibited, it has serious limits, and pax are liars). Those that don't have an estimate? I have a price list for all the major cities, all the universities, and all the military bases within my state and some bordering states.
If they don't have cash, I offer to take them to an ATM. I've had a couple that agreed to this.
I've had a few broke mofos balk, but I left them on the curb, and the negotiation time made collecting the cancel tax pretty straight forward so I always win.
I've had one person in almost 18,000 rides complain, and the funny thing is that I didn't even ask that female canine for money. She was pulling an Barry Soetoro about my tip sign. All I got was an email, not even a warning, just a reminder, really. No vacation.
And as I tell all my customers: No need to tip cause they're INCLUDED.
Of course, Miami always gets tipped.