Pool's cause a lot of surge. So Uber is now holding order fulfillment to help curtail surge. In the 5 minutes between when this order was placed and when a match is promised, Surge would typically change a lot because there wasn't a match as quickly. Lots of drivers would not accept POOLS. The order would timeout because no one would take it. But now Uber is holding these orders until a seat becomes available or finds a driver more likely to accept the pool request. Order fulfilled no need to make it surge. Plus these POOL pax are no longer staring at their phones waiting for a match. The app is basically telling them it's ok a car is coming. I know this type of app knowledge/breakdown is over a lot of drivers heads. But some of us have been talking about this for a while.