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Ubereats Quest deliveries not being counted..

Discussion in 'Kansas City' started by arghcd, May 10, 2018.

  1. arghcd

    arghcd

    Location:
    westport
    Is anyone else experiencing this? I would really like the bonus money for this promotion.
     
  2. thelungmeister

    thelungmeister

    Location:
    Louisburg, Ks
    Driving:
    UberX
    I can't seem to figure out how to activate UberEats. I think JFinks would know
     
  3. jfinks

    jfinks

    Location:
    KS
    I think you have to request it so it shows up in your app.

    Not sure about the quest, I saw it but haven't done eats since last Sunday. Just send a message to support and see if they can fix. Or go to the green light.
     
  4. ScubaSteve2177

    ScubaSteve2177

    Location:
    KC
    I called support. Same issue. They told me they are “working on fixing it” ..... now I can’t even see the promotions button because I redownloaded the app....
     
  5. arghcd

    arghcd

    Location:
    westport
    Thanks, everyone. I got the same response, uber is working on it, they seem to be having technicol difficulties with the new app rollout. But I've seen no changes or additions to the app. Anyone else using android that might have seen something new or different?
     
  6. jfinks

    jfinks

    Location:
    KS
    Nope, no changes, however the new app could be on our devices already, they are just showing the old layout. The bug must be deeper down than the top level app layout.
     
  7. dogmeat

    dogmeat

    Location:
    Kansas
    I'm on Android 7.0 and am also having the same issue with deliveries not showing up on the Quest portion of the app.

    Have contacted Uber, said it could take 24-48 hours to a ride to appear on the Quest page. Still nothing.
     
  8. jfinks

    jfinks

    Location:
    KS
    I'm sure it is being tracked, the app just isn't reporting the data.
     
  9. dogmeat

    dogmeat

    Location:
    Kansas
    Do you drivers know if a "stacked" request (two pings for the same restaurant) would count as two deliveries for the Quest, or just one?

    Thanks!
     
  10. jfinks

    jfinks

    Location:
    KS
    I would think it should be 2 orders.
     
  11. ScubaSteve2177

    ScubaSteve2177

    Location:
    KC
    Can confirm as I had this happen on a quest (back in December).
     
  12. dogmeat

    dogmeat

    Location:
    Kansas
    Thanks for the responses, I ended up doing an extra one just to be sure. Ended up tipping $8.00 which made it even sweeter.
     
  13. ScubaSteve2177

    ScubaSteve2177

    Location:
    KC
    Anyone get this issue resolved? I never got paid for the 5 trip quest.
     
  14. arghcd

    arghcd

    Location:
    westport
    This better get resolved. I will keep you all up to date when it does. I wouldn' have done all these eats runs if not for the promotion. I'm no McSlave!!
     
  15. dogmeat

    dogmeat

    Location:
    Kansas
    I have not seen any bonus yet, but this is my support message from sunday.

    20180516_120339.jpg

    I'd happily do another 10 deliveries with a boost/quest.
     
  16. ScubaSteve2177

    ScubaSteve2177

    Location:
    KC
    I'm in a battle with support right now...

    Look at this $hit... Getting the run around like crazy.
     

    Attached Files:

  17. ScubaSteve2177

    ScubaSteve2177

    Location:
    KC
    Now being told this Promo is for Denver.. not KC. Waiting to talk to supervisor.
     
  18. jfinks

    jfinks

    Location:
    KS
    Rohit not getting it. lol
     
    ScubaSteve2177 likes this.
  19. ScubaSteve2177

    ScubaSteve2177

    Location:
    KC
    Finally.. After 30+ minutes on the phone.. got my $20 after talking to a supervisor.
     
    dogmeat likes this.
  20. jfinks

    jfinks

    Location:
    KS
    Can't believe they were arguing about $20. They definitely had a KC quest. I didn't par take.
     
    dogmeat likes this.

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