Uber zone at Grand Final FAIL...heaps off Pissed off riders

Gryphster

Member
Ha. I dropped pax off there about 30 mins ago and it was dead. Got a message - 'enter rider pin' so just drove out and home.
If there was a ping, I would have been available.
 

EyesWIDEopen

Well-Known Member
Guys. I was at the game. Have waited in the Uber zone for the past 45 min. Just left to take the trains. ZERO cars arriving.....plenty of annoyed riders.

Uber is run by muppets. They spent a fortune sEttington up thus cool lounge and totally forgot to speak to drivers.

Hopeless.
I somehow got a group photo of the Muppets that work at 580 George St...

Don't ask me how I got the pic as I have an insider... So stay tuned...

I'd love to meet the brain child behind the uber zone at ANZ... hilarious that it was an EPIC FAIL...!!!
Seriously, @1.3+ what on earth were they thinking...
Muppet millennials get a strike 1 as the uber drivers of Sydney give uber the big finger...

We are the face of uber as a faceless corporation shoves in our face a farcical 1.3+....
 

Attachments

  • Screenshot_20171002-000331.png
    Screenshot_20171002-000331.png
    151.8 KB · Views: 69
  • Screenshot_20171002-001159.png
    Screenshot_20171002-001159.png
    156.9 KB · Views: 62

Avenig

Well-Known Member
Guys. I was at the game. Have waited in the Uber zone for the past 45 min. Just left to take the trains. ZERO cars arriving.....plenty of annoyed riders.

Uber is run by muppets. They spent a fortune settingup this cool lounge and totally forgot to speak to drivers.

Hopeless.
Just curious, was there lots of traffic? I wonder if the issue was that drivers couldn't get anyway near the pick up zone?
 

soontobeautomated

Well-Known Member
Just curious, was there lots of traffic? I wonder if the issue was that drivers couldn't get anyway near the pick up zone?

Who cares? It was a massive fail by all accounts. I am glad drivers soaked up the 2.0+ Surges in nearby areas (Ashfield, Newtown) and the 2.5+ and SUSTAINED surges on those golden river$ of ca$h on the Northern Beaches.

I notice on the pass app that they did not charge a surge. So basically they falsely withheld the surge at the venue and gave the drivers 30% extra. With normal surging it would have reached easily up to x3 (at a guess). I am sorry that I underestimated some of my fellow ants, its pleasing to hear that most of my fellow Sydney ANTS did not fall for this attempt to further exploit the ANTS.
 

Mulder99

Well-Known Member
Epic fail I think, when the rest of sydney was surging in the east, North , shire and inner west...

Anyone who drives regularly, knows SOP is a car park at the end of major events...

Uber also capped the surge, it never surged at all...

Under normal circumstances, it would go to at least 1.8 -2.0x

Whoever from Uber came up with lame brain idea should be sacked .....
 

soontobeautomated

Well-Known Member
Epic fail I think, when the rest of sydney was surging in the east, North , shire and inner west...

Anyone who drives regularly, knows SOP is a car park at the end of major events...

Uber also capped the surge, it never surged at all...

Under normal circumstances, it would go to at least 1.8 -2.0x

Whoever from Uber came up with lame brain idea should be sacked .....

From FUber's point of view, it would have been an awesome idea. The person responsible would probably be getting promoted. Where they did get it massively wrong is underestimating the intelligence of Sydney Ants. Afterall, we have been burnt many times and something needs to be done to earn our confidence...... if they care at all.
 
Last edited:

TONY-T

Well-Known Member
View attachment 163506

Uber says go here
Instead i go there
Go anywhere but here

Its because we've all been stung before and know that ubers guidance is always terrible

Poor newbie drivers and riders alike...

My Northern Beaches trifecta:
View attachment 163507

I was on Bath's $90/hr for a while but thats near impossible to maintain over a shift.
Well done man! $74 an hour for almost 8 hours is insane. My best was $72 an hour for 7 hours.
 

EyesWIDEopen

Well-Known Member
From FUber's point of view, it would have been an awesome idea. The person responsible would probably be getting promoted. Where they did get it massively wrong is underestimating the intelligence of Sydney Ants. Afterall, we have been burnt many times and they something needs to be done to earn our confidence...... if they care at all.
View attachment 163506

Uber says go here
Instead i go there
Go anywhere but here

Its because we've all been stung before and know that ubers guidance is always terrible

Poor newbie drivers and riders alike...

My Northern Beaches trifecta:
View attachment 163507

I was on Bath's $90/hr for a while but thats near impossible to maintain over a shift.
Any northern beaches trifecta requires the driver to passionately support the mighty SEA EAGLES...
A hefty tax for non participantion is pending...
 

Phatboy

Well-Known Member
Sound like I had a lucky escape. I had a trip to Concord which finished at 8.45pm. I was contemplating going going to SOP but got a ping before I had moved a muscle in that direction, and went to The Star instead.
 

fields

Well-Known Member
They offered some drivers a guaranteed 1.3 surge, clearly enough drivers accepted the promo but many failed to actually turn up.

Lesson learned would be to offer all drivers this promo and to never again offer any promo's to drivers who accepted the 1.3 guaranteed surge but never turned up.

Like many others, I don't have any interest in battling the traffic to and from Olympic Park, only to drop off pax in North Strathfield where they managed to find the closest legal place to park their car.

Uber should offer a minimum fare guarantee rather than a minimum surge guarantee.
 
Last edited:

Mulder99

Well-Known Member
They offered some drivers a guaranteed 1.3 surge, clearly enough drivers accepted the promo but many failed to actually turn up.

Lesson learned would be to offer all drivers this promo and to never again offer any promo's to drivers who accepted the 1.3 guaranteed surge but never turned up.

Like many others, I don't have any interest in battling the traffic to and from Olympic Park, only to drop off pax in North Strathfield where they managed to find the closest legal place to park their car.

Uber should offer a minimum fare guarantee rather than a minimum surge guarantee.

Clearly, once the Uberzone was established it was destined to fail as any experience driver would have boycotted the area due to the traffic. You be lucky to get 2 trips out of there...
The 1.3x surge was a carrot and the smart drivers didn't fall for it.

Uber also capped the surge instead of letting demand operate as normal..

Uber also under estimated that outside of SOP, there would be demand for cars at that time and we saw surges in the north,:east, inner west and shire.

SOP will always be a crap pickup area due to traffic congestion.

It would have to be at least 3x surge before i even consider going there for major events...
 

fields

Well-Known Member
Clearly, once the Uberzone was established it was destined to fail as any experience driver would have boycotted the area due to the traffic. You be lucky to get 2 trips out of there...
The 1.3x surge was a carrot and the smart drivers didn't fall for it.

Uber also capped the surge instead of letting demand operate as normal..

Uber also under estimated that outside of SOP, there would be demand for cars at that time and we saw surges in the north,:east, inner west and shire.

SOP will always be a crap pickup area due to traffic congestion.

It would have to be at least 3x surge before i even consider going there for major events...

All of the above I agree with.........Uber will have to decide whether it wants to use these major events as a vehicle to promote its services or use these events to make a profit, it can't be both.

I would want a minimum $30 (after Uber fee) per trip to head out to olympic park. Anything less and I'd rather stay at home, which is what I did last night.

I'm considering going to the socceroos next week. If I do I will try UberX for a ride home.
 

turn left

Active Member
You have to be an absolute fool to fall for ANY bs uber zone events. You have to drive to OP, park, wait and then risk picking up some aholes who live 3kms away and it would take your 40 mins to get there. Glad no one fell for this joke 1.3 surge. Just as good as the stupid mentor program paying drivers fk all. Hope the moron at the office who came up with this idea is proud of himself.
 

westieuber

Well-Known Member
Yeah of course it was a fail, who in their right mind would want to even bother, I remember the Adele concert, what a f'n nightmare the first pick up was and for a shit fare to Lidcombe, lucky my second fare out of there I was smart enough to tell the pax where to meet me and it was a 2.5x trip to Bondi. Have definitely learnt my lesson and won't be picking up from SOP again, had many pax cancel on me as well, some after 5 mins which was lucky for me. But really they need to do something about the traffic, they close so many roads and the app tries to send you that way.
 

Dr. Pax

Well-Known Member
All of the above I agree with.........Uber will have to decide whether it wants to use these major events as a vehicle to promote its services or use these events to make a profit, it can't be both.
Quick summary:
  • Uber decided to do a promo event to show off their superiority vs. taxis :cool:
  • Uber offered 1.3+ surge guarantee, but forgot (oops!) to mention to their drivers that they would charge only the customers the normal fare, hence were unlikely to have the entire area surge bad... It could have ended up costing them a few thou$and$... :eek:
  • Drivers that have been bitten once by SOP swore they would never return
  • Drivers who were not aware of the event never showed up since the area never surged!!
  • Uber mentioned that you needed to be in the Uber Pick up zone to receive the ping, so I'm pretty sure a few drivers ventured a few kms away from the zone, never saw a ping when there were 1,000+ PAX waiting for a ride, and took off.
The end result:
  • It costed BIG $$$ to Uber to setup this epic failure. They clearly didn't think this through. Not really surprising though...
  • They let down hundreds of riders who were planning to get a ride home because it was all organized by the ALMIGHTY Uber HO.
  • Passer-by who didn't know about Uber, would most likely be amused and will certainly never ever download the app.
I strongly believe it would have worked A LOT better if Uber didn't raise a finger. :rolleyes:
 

slymer

Active Member
There is a reason why the boost is set at 1.3 instead of say 1.5 or 1.8. It cost FUber next to nothing to offer a boost of 1.3. They simply forgo their commission.

Now I don't recall there ever being a boost offered in Sydney, so no idea if the Uber fee is taken pre or post boost. But basically for every $10 the rider pays, boost makes it $13. After a 25% fee, driver gets $9.75. So Uber is still up 25cents!

If the 25% fee is only applied on original fare of $10 then driver gets $10.50. But 50 cents is a drop in the sea of red hot surge happening elsewhere.

And as a 20% driver, I only got offered a 1.2 boost between 10pm and midnight. Bloody generous!

All of us here were equating boost with surge when in fact they are not the same thing.

The lesson here for future reference is this - when there is a Boost offered, it's not gonna surge (until proven otherwise).
 

fields

Well-Known Member
You have to be an absolute fool to fall for ANY bs uber zone events. You have to drive to OP, park, wait and then risk picking up some aholes who live 3kms away and it would take your 40 mins to get there.

I don't mind the people who live 3km away, people live where they live. I do however have a strong dislike for the ones who park their cars a few km away and ruin an Uber drivers night to get cheap parking close to the stadium. If you want to park close to the stadium, walk!
 

Mimi222

New Member
This wasn't one of those promos that you had to "opt in" for.
It was just promoted via texts, emails and in-app messages to bombard our minds with the need to be at SOP.



Yes I agree, however it would have still been a traffic nightmare (SOP always is).

I think it boils down to Uber lacking power and influence - and the responsibility lies with the Sydney Olympic Park Authority does it not?


As per my rough illustration below,

The walk from ANZ stadium to Hill Rd, is a very manageable 450-500m that takes rougly 5-8mins to walk.

I propose that a dedicated queue (utilising crowd control barriers) be set up going from the stadium to Hill Rd.

And one lane of southbound traffic on Hill Rd, be reserved exclusively for Ubers to rank. Drivers approach from Silverwater or Wentworth Point.

As pax arrive at Hill Rd, they get in an Uber and go (aka like in the Uber Zone).

The Uber driver then makes a beeline for the M4 (or Parramatta Rd), which is a fast exit out of the area.

And forget about surge.
Minimum fare capped to start from $30 at normal rates.
That provides transparency to the pax, and also relives each driver of the airport queue "pot luck" mentality.

When 80,000 people empty that stadium, you're guaranteed work. Someone will always pay. You just need to lessen the waiting time.

View attachment 163731
Quick summary:
  • Uber decided to do a promo event to show off their superiority vs. taxis :cool:
  • Uber offered 1.3+ surge guarantee, but forgot (oops!) to mention to their drivers that they would charge only the customers the normal fare, hence were unlikely to have the entire area surge bad... It could have ended up costing them a few thou$and$... :eek:
  • Drivers that have been bitten once by SOP swore they would never return
  • Drivers who were not aware of the event never showed up since the area never surged!!
  • Uber mentioned that you needed to be in the Uber Pick up zone to receive the ping, so I'm pretty sure a few drivers ventured a few kms away from the zone, never saw a ping when there were 1,000+ PAX waiting for a ride, and took off.
The end result:
  • It costed BIG $$$ to Uber to setup this epic failure. They clearly didn't think this through. Not really surprising though...
  • They let down hundreds of riders who were planning to get a ride home because it was all organized by the ALMIGHTY Uber HO.
  • Passer-by who didn't know about Uber, would most likely be amused and will certainly never ever download the app.
I strongly believe it would have worked A LOT better if Uber didn't raise a finger. :rolleyes:

That proposal would be rank and hail which is not legal for uber drivers
 

Mulder99

Well-Known Member
The problem is exiting the precinct. ..

If you cop a short trip, it's wasted time getting there and exiting.

There are more profitable jobs elsewhere which is why drivers avoid SOP.

1.3x with a cap surge will not entice drivers to go there..

You need 3x to get me anywhere near there.
 
Top