Uber will now let you know when you’re being a total jerk to your driver

arto71

Well-Known Member
https://www.theverge.com/2017/9/26/16366104/uber-driver-rider-feedback-rating-pool

Uber is announcing a few notable changes today, starting with a new feature that allows drivers to offer an additional layer of feedback to unruly riders. Working off the assumption that no one likes IRL confrontation, drivers can now choose from a preselected list of reasons to explain why they rated a passenger as less than five stars. So the next time you take too long getting in the car, or you have a loud phone conversation in the back seat, you’ll be hearing about it from your Uber driver.

The update will ask drivers “what went wrong” if they select a four-star rating or less. They can then choose from a list of reasons: “wait time,” “patience,” “number of riders,” “attitude,” “wanted new route,” or “other.” If a rider gets the same “tag” twice within 30 days, a notification will appear when they open the Uber app to let them know that their behavior is affecting their rating.

According to Uber, drivers often complain that poor rider behavior can be a major cause of stress, especially during UberPool trips. Drivers have always been able to rate riders after the trip, but now they will be able to leave specific feedback that Uber can then surface to riders so they can improve their rating. Whether riders take the criticism to heart or dismiss it as patronizing, though, remains to be seen.

These changes are part of the company’s overall “180 days of change” apology tour that it hopes will help shore up its relations to its drivers and riders. (Previous announcements have included a tipping option for drivers and more freedom to decline trips.) Uber sent an email outlining the changes to drivers today, signed by Uber’s general manager for the US and Canada, Rachel Holt, and head of driver experience, Aaron Schildkrout.

Most of the changes announced today relate to UberPool, a service that’s seen by many at Uber as core to the company’s mission of improved transportation, but has been plagued by poor feedback from riders and drivers. Riders are lured in by cheaper fares, only to become aggravated by frequent detours to pick up new passengers. Drivers complain that UberPool often means more work without necessarily more pay.

testing in select cities to improve routing for UberPool trips. Previously, the app would direct drivers to take expressways and other routes that were perceived to be faster, despite an increased number of turns. Now drivers will be directed to more direct routes with “20 percent fewer turns,” Uber says. Also, riders will be prompted to walk to the closest corner or intersection for more convenient pickups, to further reduce the number of turns drivers have to take.

The same goes for drop-offs, where UberPool riders are being let out at a proximate corner rather than the exact address of their destination. Uber calls it “dynamic drop-offs,” but the result is pretty plain. If you want those cheaper carpool fares, you’re going to have to be cool with a lot more walking.
 

Fuberal

Well-Known Member
https://www.theverge.com/2017/9/26/16366104/uber-driver-rider-feedback-rating-pool

Uber is announcing a few notable changes today, starting with a new feature that allows drivers to offer an additional layer of feedback to unruly riders. Working off the assumption that no one likes IRL confrontation, drivers can now choose from a preselected list of reasons to explain why they rated a passenger as less than five stars. So the next time you take too long getting in the car, or you have a loud phone conversation in the back seat, you’ll be hearing about it from your Uber driver.

The update will ask drivers “what went wrong” if they select a four-star rating or less. They can then choose from a list of reasons: “wait time,” “patience,” “number of riders,” “attitude,” “wanted new route,” or “other.” If a rider gets the same “tag” twice within 30 days, a notification will appear when they open the Uber app to let them know that their behavior is affecting their rating.

According to Uber, drivers often complain that poor rider behavior can be a major cause of stress, especially during UberPool trips. Drivers have always been able to rate riders after the trip, but now they will be able to leave specific feedback that Uber can then surface to riders so they can improve their rating. Whether riders take the criticism to heart or dismiss it as patronizing, though, remains to be seen.

These changes are part of the company’s overall “180 days of change” apology tour that it hopes will help shore up its relations to its drivers and riders. (Previous announcements have included a tipping option for drivers and more freedom to decline trips.) Uber sent an email outlining the changes to drivers today, signed by Uber’s general manager for the US and Canada, Rachel Holt, and head of driver experience, Aaron Schildkrout.

Most of the changes announced today relate to UberPool, a service that’s seen by many at Uber as core to the company’s mission of improved transportation, but has been plagued by poor feedback from riders and drivers. Riders are lured in by cheaper fares, only to become aggravated by frequent detours to pick up new passengers. Drivers complain that UberPool often means more work without necessarily more pay.

testing in select cities to improve routing for UberPool trips. Previously, the app would direct drivers to take expressways and other routes that were perceived to be faster, despite an increased number of turns. Now drivers will be directed to more direct routes with “20 percent fewer turns,” Uber says. Also, riders will be prompted to walk to the closest corner or intersection for more convenient pickups, to further reduce the number of turns drivers have to take.

The same goes for drop-offs, where UberPool riders are being let out at a proximate corner rather than the exact address of their destination. Uber calls it “dynamic drop-offs,” but the result is pretty plain. If you want those cheaper carpool fares, you’re going to have to be cool with a lot more walking.
It's a lie, I had a two pax pool ride last week, one pax 5* me at first drop off, the other paxhole 1* me as I saw my rating change and reported me for navigation. I emailed Uber's CSR, don't know why, for the ratings protection, they said the pax reported me for something other than what's allowed under the 180 days of change, so it stays. So how does one pax 5* me and the other 1*, Pool is a curse.
 

delornick94

Well-Known Member
I've been saying it for a while, do 1 pool pax or don't do pool at all. Increases the losses and increases demand. Sorry Tedgey, you were wrong on this one also. Put airplane mode on for Line rides, pays the same. Leave some PT Line for someone like me.

Where is the duck anyways? Flying south for winter?
 

SorryBluetoothOnly

Well-Known Member
"number of riders" doesn't even make sense as an option. Either they had a legal number or passengers or they didn't. If you choose this option as a driver and you aren't on a 4.0x to Diamond Bar, then you're a moron.

"wanted new route"? Just call it what it is - "backseat driving". There's a common name for it in our culture because everyone hates it.

If you need to be told why you're being a jerk, I don't want you in my car to begin with. Most of my riders are either 5 stars or 1 star. You don't give me a problem - 5 stars. You piss me off in even the slightest way - 1 star. I haven't got the time or the will to explain to the rider why.

This is pretty much my rating system as well. It used to be the reverse - my default was 1 and you had to prove to me that you were worth 5 :biggrin:
 
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Getinmycar

Well-Known Member
Just don't bring poo to OC. I started getting delivery without being told. They gave up on me after I canceled them or didn't accept any of those pings. I will do the same with poo!
 
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