Uber updates deactivation policy for riders and drivers

Jack Malarkey

Well-Known Member
Uber sent an email to drivers at 7.01 am on Wednesday 5 September 2018 advising changes to its deactivation policy for riders and drivers as reflected in its community guidelines. The changes take effect from Wednesday 19 September 2018, although the text of the guidelines has already been updated.

The changes provide for new RIDER star rating requirements that can lead to deactivation of the rider if not met.

They also clarify how discriminatory behaviour in refusing to provide services can lead to deactivation of a driver’s account.

The email is below:

Hi Jack,

We want to make using the Uber app a safe and enjoyable experience for everyone. Our Community Guidelines are a big part of that; they’re ground rules designed to help ensure that everyone using the app treats each other fairly and with respect.

From 19 September 2018 we’re introducing new rider star rating requirements, which may lead to deactivation. These conditions have been set out in our updated Community Guidelines which will take effect two weeks from today.

The Community Guidelines have also been updated with regards to discrimination; in particular, we have clarified how discriminatory behaviour by way of refusal to provide services can lead to the deactivation of a driver’s account.

These updates are designed to make things fairer for drivers and riders.

Suggestions for a safe, enjoyable ride
  • Treat your fellow riders and drivers as you’d like to be treated: with respect.
  • Feel free to have a chat, but try to avoid topics that may make others uncomfortable.
  • Be sure to give riders and drivers the personal space and privacy they need.
  • When rating your trip, share honest feedback so we can improve the trip experience.
  • If you feel unsafe, contact us through the app. Dial 000 in an emergency.
Help us create a respectful environment for both riders and driver-partners. We hope that the updated guidelines will help improve the Uber experience for everyone.


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