Uber app is dumb and will charge toll to passengers if they are in anywhere in the entire Fort Smelling airport territory area. I picked up a person outside of airport in rental cat area near hey 77th and it charged toll.
Wonderful, it means I got an extra 6 bucks without having to worry about putting card in machine and getting charged $6.When a user requests to be picked up in that area, they are notified that a toll is being added. Any area shaded in gray on the minneapolis.ubermovementcom/airports website is airport property and people will get the toll if they request to be picked up anywhere there including the car rental lots in the southwest corner.
I had a cancellation earlier this week just after I had inserted my card to enter the pickup area. I got nothing from the rider since I got there in less than 5 minutes. I had to go back and forth with Uber support 3 times but finally got them to reimburse me. First I got a canned response saying that tolls on the way to pick up a passenger are never reimbursed. I explained that this is the airport fee that is always reimbursed as part of an airport pickup and that because of the rules, I had to leave the airport area and incur the fee to get another call. Then they asked for proof that I paid the toll, so I took a pic of the receipt and sent it in. Finally this morning I got confirmation that I will be reimbursed the $6. I doubt they will charge it to the rider who cancelled.
They should get agreement from the airport that if a cancellation happens once you have arrived, then you can just stay in the pickup area and get the next airport call. That would prevent this in all but a very slow situation of pickups. I believe they currently keep you at the top of the queue if you get cancelled, but you still need to leave airport property to get the next call. I actually did get called as soon as I got off the property and had the longest trip I've ever had. Took the guy up to East Bethel. So it worked out fine in the end, but was a hassle to get the $6 back.
So you're the guy I saw sitting at the ticket machine on his phone on Wednesday afternoon?Something similar happened to me where a person ordered a Lyft from Terminal 1 and then she took a train to Terminal 2 because she was misled by some people that thought Ubers leave from Terminal 2 so I got to Terminal 1 and she was nowhere to be found after I paid the $6 and then I had to go to terminal 2 after talking with her and paid $6 again and Lyft charged her. I don't wanna sound discriminative here, but it appears most of the people that are doing this are ones with English as not the first language. I will normally call once i get to ticket machine before I put my card in, this way I will know for sure they won't cancel.