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Uber to ban low rated riders, starting today

Mista T

Well-Known Member
Author
Uber will start deactivating riders with low ratings
Megan Rose Dickey
@meganrosedickey / 5 hours ago


Uber is now requiring the same good behavior from riders that it has long expected from its drivers. Uber riders have always had ratings, but they were never really at risk of deactivation — until now. Starting today, riders in the U.S. and Canada are now at risk of deactivation if their rating falls significantly below a city’s average.

“Respect is a two-way street, and so is accountability,” Uber Head of Safety Brand and Initiatives Kate Parker wrote in a blog post. “Drivers have long been required to meet a minimum rating threshold which can vary city to city. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.”

For drivers, they face a risk of deactivation if they fall below 4.6, according to leaked documents from 2015. Though, average ratings are city-specific. Uber, however, is not disclosing the average rider rating, but says “any rider at risk of losing access will receive several notifications and opportunities to improve his or her rating,” an Uber spokesperson told TechCrunch.

For example, Uber will offer tips to riders around encouraging polite behavior and keeping the car clean.

“Ultimately, we expect this to impact only a very small number of riders,” the spokesperson said.

This is part of Uber’s refreshed community guidelines, which will appear front and center on the Uber app and require confirmation of acknowledgment
 

goneubering

Well-Known Member
Uber will start deactivating riders with low ratings
Megan Rose Dickey
@meganrosedickey / 5 hours ago


Uber is now requiring the same good behavior from riders that it has long expected from its drivers. Uber riders have always had ratings, but they were never really at risk of deactivation — until now. Starting today, riders in the U.S. and Canada are now at risk of deactivation if their rating falls significantly below a city’s average.

“Respect is a two-way street, and so is accountability,” Uber Head of Safety Brand and Initiatives Kate Parker wrote in a blog post. “Drivers have long been required to meet a minimum rating threshold which can vary city to city. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.”

For drivers, they face a risk of deactivation if they fall below 4.6, according to leaked documents from 2015. Though, average ratings are city-specific. Uber, however, is not disclosing the average rider rating, but says “any rider at risk of losing access will receive several notifications and opportunities to improve his or her rating,” an Uber spokesperson told TechCrunch.

For example, Uber will offer tips to riders around encouraging polite behavior and keeping the car clean.

“Ultimately, we expect this to impact only a very small number of riders,” the spokesperson said.

This is part of Uber’s refreshed community guidelines, which will appear front and center on the Uber app and require confirmation of acknowledgment
It’s years late but I’m happy to see they’re finally getting serious.
 

Mista T

Well-Known Member
Author
  • Thread Starter Thread Starter
  • #3
It's all superficial, of course. Bad pax can always create a new account and become 5 stars instantly.

And how low is 'too low of a rating? If drivers are at 4.60, how bad does a pax have to be?

Will Lyft follow suit? And if so, how will that play with the auto-5 stars that are given? Banned at 4.80?

Maybe drivers will get charged for the "priviledge" of having 4.90+ rated pax, lol.
 

VanGuy

Well-Known Member
Solved by piss test DNA scanning before entering the vehicle. This also allows the driver to know if the rider is on something and could become problematic.

This is Uber's path to profitability. They now sell the verified ID info to the CIA and any corp willing to shovel out bucks to compile statistical analysis of where Joe Public will be at any given time. :smiles:
 

mrpjfresh

Well-Known Member
Hmm. I don't necessarily as care much about rider ratings these days. I do get the fairness aspect though as it is a double standard. I wish they would take rider complaints more seriously instead of this to be honest. Like suspend a rider with too many behavior or cleanliness complaints or put them on probation and they can alter their behavior or get the boot.

Besides, what about traveling riders or people who change markets? I get tourists from NYC all the time in the 4.1s to 3 who are just fine and some even tip. Drivers are used to rating a certain way and that will be hard to change. It is like the tipping aspect for riders. Uber has already poisoned the well, so to speak, and this is just closing the barn door after the horse is long gone.
 

goneubering

Well-Known Member
Hmm. I don't necessarily as care much about rider ratings these days. I do get the fairness aspect though as it is a double standard. I wish they would take rider complaints more seriously instead of this to be honest. Like suspend a rider with too many behavior or cleanliness complaints or put them on probation and they can alter their behavior or get the boot.

Besides, what about traveling riders or people who change markets? I get tourists from NYC all the time in the 4.1s to 3 who are just fine and some even tip. Drivers are used to rating a certain way and that will be hard to change. It is like the tipping aspect for riders. Uber has already poisoned the well, so to speak, and this is just closing the barn door after the horse is long gone.
Good point. One of my lowest rated riders riders was from NY. She was perfectly well behaved.
 

Boca Ratman

Well-Known Member
All this will do is make riders scrutinize their ratings more after every trip and retaliate more. I can't see uber actually deactivating pax unless they are continually demanding refunds or something. This is nothing more than a PR stunt
 
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