I was surprised to receive a text from Uber stating that I have been contacting riders much more frequently than my peers considering I have 2260 rides for my 365 Day summary and I have been driving for Uber since Oct 2014. I tried to respond to the text but I got an error message about sending START to enable SMS. I sent START, sent a reply, and received an SMS Disable message. Apparently, Uber can send me complaint texts but I cannot respond back via texts.
I had tried to tell Uber that I have to contact riders whenever the pickup address is in front of a bus zone, a red zone, one lane of a two-lane road and I am blocking traffic, I am double parked risking a ticket by police and/or blocking traffic, parked outside a busy nightclub with other cars (Uber, Lyft, taxi, non-TNC) double parked, pickup is in an "unsafe" neighborhood, or rider does not show up after 7 minutes.
Just last night I had a rider who pin dropped five blocks on the same street from her actual location. She called me after her phone showed I arrived, but I was physically not in front of her. I told her for future Uber requests to double check her pin dropped location or manually enter a pickup address. Whenever I get requests for UberXL and the pickup is more than 5 mins away, I call the rider to confirm whether they really wanted UberXL or was the requested vehicle a mistake, many times the rider would say "no" they are a single rider or they only wanted UberX. I am not going to drive 12-20 minutes away for an UberXL ride, drive the rider for a ride less than 5 mins, and then later the rider complains to Uber about a mistaken vehicle selection and request a fare reduction.
One time around 2:30 AM, I had an UberXL request, 20 mins away, I call the rider and he said he needed to get home from the country club (high income suburb of San Francisco East Bay) and he was willing to pay for UberXL. I drive 20 mins from Berkeley and 500 Ft from the pickup point, the low-life cancels on me. The low-life did not respond to my phone call to answer why he cancelled the ride.