Uber tests telephone bookings in Arizona

KevinH

Well-Known Member

Feb. 13, 2020 12:08 PM ET|About: Uber Technologies, Inc. (UBER)|By: Brandy Betz, SA News Editor

Uber (UBER +0.3%) is testing out a new 1-800 number that lets riders hail a car without the app.

The pilot program in Arizona connects the caller to a live representative who will book the ride and provide pricing that uses the same algorithm as the app.

There's no extra charge for the service.

Potential riders will still need a way to receive SMS or text-based messages about the driver's information and ETA.

Uber statement: "We built 1-833-USE-UBER to expand access for anyone that prefers a little extra assistance when they want to use our services. There’s always more to be done, but this feature brings the convenience of live support to our matching technology so everyday customers get the ride they want."
 

IR12

Well-Known Member

Feb. 13, 2020 12:08 PM ET|About: Uber Technologies, Inc. (UBER)|By: Brandy Betz, SA News Editor

Uber (UBER +0.3%) is testing out a new 1-800 number that lets riders hail a car without the app.

The pilot program in Arizona connects the caller to a live representative who will book the ride and provide pricing that uses the same algorithm as the app.

There's no extra charge for the service.

Potential riders will still need a way to receive SMS or text-based messages about the driver's information and ETA.

Uber statement: "We built 1-833-USE-UBER to expand access for anyone that prefers a little extra assistance when they want to use our services. There’s always more to be done, but this feature brings the convenience of live support to our matching technology so everyday customers get the ride they want."
Backwards. This is sort of what we had to deal with when Uber first started except (believe it or not) we used faxes because many people still had FLIP PHONES -anybody remember those?- so couldn’t use the www as they now do.

We had to guess a LOT in the beginning if it was a fax request. Pax would put time but no AM/PM. It was a disaster.

Note: I started out in the office at Uber but quickly learned the real money (at that time) was in driving so switched.
 

Stevie The magic Unicorn

Well-Known Member
this is interesting...

time to see if the idiots at whatever call center in whatever third world country are capable of making it work.

Also if the customer will have the patience to make it work, and take the time to give the CC over the phone. (Because that’s how it’s going to have to happen)

and as far as I’m concerned... there will be no changes in destination if I got one of those pings. No adding stops nothing...
 

everythingsuber

Well-Known Member
wtf is the point of this ? kinda defeats the concept of Uber

The concept of Uber is going broke.
Someone has a thought bubble " Let's try and be like cabs we'll set up a call centre in the Philippines and people can call. Then we'll get a car from the nearest rank to come around and pick them up. We'll switch of the app that's too expensive to run "
 
Top