Uber Support is Worthless!

BadYota

Well-Known Member
So I get a ride to the airport and then decide to sit in the queue because it’s only 1-5 and I’m sure I’ll get a rematch and possibly a surge. then I start getting those annoying messages

“confirming trip request incomig, drive to the pickup location”

After rejecting about 6 of them I finally just accept and start driving thinking I’m close enough to getting a ping anyway. On the way there, I get a ping from outside the airport which I cancel. I then LOSE my spot in the queue, and it says head back to waiting area!
the entire time I’m watching the map light up like a Christmas tree15 minutes away.

well I just about drive my car into the ditch in anger and curse the Uber app to no end (I’ll have to delete that video from the dash cam) and resolve to call support and give them an earful. I guess it’s been awhile since I called Uber, since it’s menu has just about every option and is so layered that you can’t actually reach a representative until navigating through the press 1,2,3 screens. The guy whose fake name is “George” takes my case and basically says it’s my fault for declining a trip outside the airport even though I’m in the queue. He thanks me for being a diamond driver and then gives me a load of BS about app location issues that can’t be solved.

he gets 1 star too in their little survey about customer service.

EDIT: UBER CAN GO #### itself. I drove home after waiting an hour for a ride as 1-5 inline
 
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Mark h Silvernail

Active Member
So I get a ride to the airport and then decide to sit in the queue because it’s only 1-5 and I’m sure I’ll get a rematch and possibly a surge. then I start getting those annoying messages

“confirming trip request incomig, drive to the pickup location”

After rejecting about 6 of them I finally just accept and start driving thinking I’m close enough to getting a ping anyway. On the way there, I get a ping from outside the airport which I cancel. I then LOSE my spot in the queue, and it says head back to waiting area!
the entire time I’m watching the map light up like a Christmas tree15 minutes away.

well I just about drive my car into the ditch in anger and curse the Uber app to no end (I’ll have to delete that video from the dash cam) and resolve to call support and give them an earful. I guess it’s been awhile since I called Uber, since it’s menu has just about every option and is so layered that you can’t actually reach a representative until navigating through the press 1,2,3 screens. The guy whose fake name is “George” takes my case and basically says it’s my fault for declining a trip outside the airport even though I’m in the queue. He thanks me for being a diamond driver and then gives me a load of BS about app location issues that can’t be solved.

he gets 1 star too in their little survey about customer service.

EDIT: UBER CAN GO #### itself. I drove home after waiting an hour for a ride as 1-5 inline
Post automatically merged:

Had issue trying to complete the 3 trip consecutive bonus. trips 1 and 2 no issue then they try slipping the 3rd money call in my Que usually while driving on the highway. No sound and no time to hit accept if you can see it at 65 mph. I missed the 3rd call 7 times yesterday and 3 times today.

Your right Jen from India answer and agrees though I didn't follow the rules by accepting the 3rd trip that is silent. WOW they just dont care at all. And I read on another thread they are taking more money???

Who does 2 out of 3 trips for the bonus and then goes offline every time? Support was worthless
 
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Taxi2Uber

Well-Known Member
Me: To be clear, I do NOT have connectivity issues.

Support: I am so sorry to hear about your connectivity issues.

Me: <Sigh>
 

The Gift of Fish

Well-Known Member
So I get a ride to the airport and then decide to sit in the queue because it’s only 1-5 and I’m sure I’ll get a rematch and possibly a surge. then I start getting those annoying messages

“confirming trip request incomig, drive to the pickup location”

After rejecting about 6 of them I finally just accept and start driving thinking I’m close enough to getting a ping anyway. On the way there, I get a ping from outside the airport which I cancel. I then LOSE my spot in the queue, and it says head back to waiting area!
the entire time I’m watching the map light up like a Christmas tree15 minutes away.

well I just about drive my car into the ditch in anger and curse the Uber app to no end (I’ll have to delete that video from the dash cam) and resolve to call support and give them an earful. I guess it’s been awhile since I called Uber, since it’s menu has just about every option and is so layered that you can’t actually reach a representative until navigating through the press 1,2,3 screens. The guy whose fake name is “George” takes my case and basically says it’s my fault for declining a trip outside the airport even though I’m in the queue. He thanks me for being a diamond driver and then gives me a load of BS about app location issues that can’t be solved.

he gets 1 star too in their little survey about customer service.

EDIT: UBER CAN GO #### itself. I drove home after waiting an hour for a ride as 1-5 inline
Well... if accepting one of those "confirming trip now - head to airport and we'll let you know" pings was the problem, the answer seems to be... don't accept those pings! Not really too much of a head-scratcher, this one. 🤷‍♂️
 
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