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Uber pledges to make drivers happier

Discussion in 'News' started by Mr. G, Mar 21, 2017.

  1. Mr. G

    Mr. G Member

    Location:
    Bay Area
    Driving:
    UberX
    Uber's relationship with its drivers has become increasingly strained, the company admitted on Tuesday, as it vowed to improve its service.

    The ride-sharing firm told the media some of its policies were "unintentionally stacked against drivers".

    In particular, drivers for the company will now have more ability to defend themselves against rider complaints and refunds.

    Uber also spoke about its continuing investigation into allegations of sexual harassment and "toxic" working culture.

    The news follows the recent departure of the company's president Jeff Jones, who said the "beliefs and approach" at Uber were "inconsistent" with his own views. Part of Mr Jones's job at the company had been to manage the relationship between the company and its drivers.

    Mr Jones held a Q+A session with drivers in February which provoked angry responses - one driver remarked: "The ONLY thing you made clear to the majority of us is that you don't have ANY productive answers."

    http://www.bbc.com/news/technology-39347726
     
    Last edited by a moderator: Mar 25, 2017
  2. Jo3030

    Jo3030 Moderator Moderator

    Location:
    Washington DC
    Driving:
    UberX
    Always talk.
    Never action.
    Wasn't 2017 the 'Year of the Driver' for Uber? Come on now.
     
    mbh_!3, KMANDERSON, Uber Uber and 8 others like this.
  3. FL_Dex

    FL_Dex Well-Known Member

    Location:
    South Florida
    Driving:
    UberX
    They never seem to get around to the idea of raising rates. That's because the trio at the top doesn't want to do it.
     
  4. Tr4vis Ka1anick

    Tr4vis Ka1anick Well-Known Member

    Translated Uber speak: mumbo jumbo, rigamaroo razzmatazz, mumble, murmer.
     
    Zylum, DexNex, mbh_!3 and 14 others like this.
  5. Jesusdrivesuber

    Jesusdrivesuber Well-Known Member

    Location:
    close to mongolia

  6. ABC123DEF

    ABC123DEF Well-Known Member

    Location:
    Southeastern USA
    Driving:
    UberX
    Zzzzz. Huh? Did somebody say something?
     
  7. FL_Dex

    FL_Dex Well-Known Member

    Location:
    South Florida
    Driving:
    UberX
    It's like watching reruns of Chicago. Give 'em the old raz-zle daz-zle, razzle-dazzle 'em! Give 'em an act with lots of flash in it
    And the reaction will be passionate!
     
    tohunt4me, Recoup, iUBERdc and 3 others like this.
  8. Beur

    Beur Well-Known Member

    Location:
    The Sandbox
    Drivers need to stop focusing on tips and focus on rate increases. Preferably back to original rates.
     
  9. ABC123DEF

    ABC123DEF Well-Known Member

    Location:
    Southeastern USA
    Driving:
    UberX
    They must REALLY be about to fall apart as a company if they're trying to make things better for drivers. Lots of execs and middle managers are leaving - so there's a lot of shoes to fill. This sounds a lot like last resort damage control. I have a feeling that it's a bit too little too late. Just shut the doors and turn off the lights.

    TK probably won't get another chance with another company. Who'd invest in...or even want to be an employee of anything that he's the head of at this point? He's the kind of guy that won't spray air freshener when there's a horrible stink in the air.
     
    mbh_!3, negeorgia, Agent99 and 5 others like this.
  10. Ca$h4

    Ca$h4 Well-Known Member

    Location:
    NYC
  11. DriverX

    DriverX Well-Known Member

    Location:
    Earth
    Driving:
    UberX
    All these fools think if there's a tip feature that cheap a$$ pax would use it. LOL drive Lyft much?
     
    mbh_!3, comradev, Tazyboy28 and 24 others like this.
  12. Buckiemohawk

    Buckiemohawk Well-Known Member

    Location:
    orlando
    Raise the rates by 75 cents in every city
     
  13. Jufkii

    Jufkii Well-Known Member

    Location:
    cedar rapids
    Driving:
    UberX
    Not expecting much from Ubers latest lip service pledge to make things better for drivers.

    More badges perhaps. Overseas reps possibly adopting fake American names to "improve" our dealings with support.

    Anything beyond that would be highly surprising knowing how this company deals with drivers
     
    Last edited: Mar 29, 2017
  14. Jesusdrivesuber

    Jesusdrivesuber Well-Known Member

    Location:
    close to mongolia
    Uber is feeling the heat from angry drivers.

    In a conference call with reporters on Tuesday that focused mostly on the company's diversity efforts and its search for a chief operating officer, Rachel Holt, a regional general manager, said the company is addressing a rising level of discontent among drivers.


    Declining fares that benefit riders have long made it difficult for drivers to make money. Holt said that Uber is fixing a bug that reduces pay to drivers when a passenger cancels a ride mid-route and is tweaking its rating system so that drivers aren't unfairly suspended.

    "We need to give drivers a say in fare adjustments," Holt said. They should be "fully compensated for their time."

    Uber, the $68 billion ride-hailing service, has been a house of controversy this year, beset my sexual harassment claims, rapid turnover among executives and CEO Travis Kalanick's previous ties to President Donald Trump's economic advisory council. Last month, Bloomberg published a video of Kalanick arguing with a driver, who was complaining that the precipitous drop in fares was causing him to lose money.


    [​IMG]
    Calacanis: It's been a very rough start to the year for Uber 21 Hours Ago | 03:38

    Kalanick is heard telling the driver that some people, "blame everything in their life on somebody else." He apologized to his staff after the video surfaced and said in a memo that "this is the first time I've been willing to admit that I need leadership help."

    Arianna Huffington, the columnist, entrepreneur and Uber board member, was on the conference call. She said that she's one of the people currently interviewing candidates to be the company's COO.

    As for making drivers happy, Holt said Uber is updating a number of policies that are "unintentionally stacked against" them. She said when a passenger complains that the driver didn't look like the picture on the app, the company is using technology to validate the authenticity of the driver, which should lead to less time off the road.

    "We are committed to making progress on core driver issues this year," she said.

    http://www.cnbc.com/2017/03/21/uber-trying-to-improve-relations-with-angry-drivers.html

    "Whatever it takes"

    Proceeds to fix a passenger side exploit (which SHOULD have been fixed ages ago) and decides to allow drivers a say in situations of complaint leading to deactivation, rofl as if they didn't already... ever since they got sued for transparency, make one wrongful accusation, deactivate the driver and get sued, so now they want to set it in stone and make it a PR event?

    In short: we aren't helping with the actual problems, run along now.
     
    ABC123DEF and tohunt4me like this.
  15. Mr. G

    Mr. G Member

    Location:
    Bay Area
    Driving:
    UberX
    It's a P.R. move. The "problems" being addressed is what the execs perceive, not what the drivers want.
     
    Zenner, Dback2004, PTUber and 2 others like this.
  16. Strange Fruit

    Strange Fruit Well-Known Member

    Location:
    San Francisco
    Driving:
    UberX
    Latest update just took away the option "I have another account question" to write in under. Irony?
     
    Zenner, Bpr2, anteetr and 5 others like this.
  17. PrestonT

    PrestonT Well-Known Member

    Location:
    Las Vegas
    Driving:
    Lyft
    "At Uber, we have been working hard to improve the driver's experience. We are very proud to announce a new rate structure of $0.75 base, $0.45 per mile, $0.08 per minute. Now, our driving partners will have more riders and more opportunities to make money than ever before!!!!!! Oh, also, the booking fee will increase to $5.00 effective immediately."
     
    Last edited: Mar 22, 2017
  18. DocT

    DocT Moderator Moderator

    Location:
    Los Angeles (South Bay)
    Driving:
    UberSELECT
    To make drivers happier, Uber will lower fares again.

    Remember the last time Uber cut rates, it was to benefit the drivers:
    Lower fares = more riders = more rides for drivers and increase earnings!
    What a bunch of BS! We can only take so many rides per hour. And it's less nowadays because of the driver oversaturation.

    But, it's ok. Tips are not required or expected! :mad:
     
  19. tohunt4me

    tohunt4me Well-Known Member

    Location:
    new orleans , la.
    Uber sucks.

    Cancellations MID ride !?!!

    HOW ABOUT PAY US !
     
  20. Jesusdrivesuber

    Jesusdrivesuber Well-Known Member

    Location:
    close to mongolia
    Why the hell did they even do that?
     
    anteetr and uberdriverfornow like this.

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