Read your Uber contract.Have had this happen a few times now where in the middle of a surge not getting surge rates. Even though it's on the offer card. This time had done a screen shot showing in a surge area. Customer brought up that they are being charged a surge but no surge pay.
Sorry to hear your
Currently, we are
facing an issue
the drivers to
receive a surge in
the trips which are
eligible to receive
the multiplier (if
any). We are
currently working on it.
So all just a hunch the amount Uber us collecting is not what they are reporting to us. The extra money they collect is going somewhere. Guess not to us.
Kinda funny they are having issues on Super bowl Sunday. Just letting you all know. The extra amount would have been mabey two bucks. Looks like Uber app off for tonight it's all Lyft tonight for me. At least they don't screw with you so blaintently. Be safe all.
" You can Always Negotiate a Lower Fee with Passengers"...
Ask for Surge Charges to be REFUNDED TO PASSENGERS.
IT IS ON YOUR LEGAL BINDING CONTRACT.
YOUR ABSOLUTE RIGHT TO DO !
THEY MUST ADHERE UNDER PENALTIES OF BREACH OF CONTRACT.
ASK A LAWYER . . .
YOU TOO CAN BUY 5 STARS
AND LAY LEGAL " SNARES" . . .