"Uber Is Starting to Monitor Drivers For Bad Behavior"

Ben To

Active Member
http://fortune.com/2016/06/29/uber-monitor-driving-behavior/

But Lyft doesn’t think the technology is ready.

Uber wants drivers to know why they’re getting bad ratings.

The transportation company will begin testing new software this Friday that monitors driving behavior. TheWall Street Journal reports that Uber will be able to track a driver’s speed, whether they’re stopping short, and other unfavorable habits. The test will start out in at least nine cities including New York, Los Angeles and Chicago. Fortune previously reported that Uber began running asimilar test in Houston last November.

With this new technology, drivers will be alerted during the drive if they go above the speed limit. Uber will also be able to tell if they’re touching their phones during the trip, suggesting that they’re doing something they shouldn’t be, like texting while driving. Drivers will also be provided with a summary of their driving behavior after each trip.

This new feature could potentially be an advantage for drivers. If they get a bad rating, the detailed feedback could help them understand why. As one San Francisco-based Uber driver, Mikeal Gibson, told the Journal, “I’ve heard that the only reason [customers] give people less stars is for poor driving and bad behavior, so delineating those two would be useful.” Additionally, it also provides a fact-based record that could protect them from passengers who may file unsubstantiated complaints.

On the other hand, some may be concerned about what the new software means for drivers’ privacy. However, when drivers accept Uber’s terms and conditions they give the company the right to track them using their smartphones, which is apparent by the trip receipt as well.

Lyft chief technology officer Chris Lambert told the Journal that it has rejected the idea of implementing the new technology at this point in time because of the potential for false reporting. “There is a lot of work to be done to make the technology perfect in terms of identifying the events and determining what accurately leads to safer drivers,” Lambert explained. If a driver swerves to avoid some kind of collision, for one, he could be penalized for it.
 

ShadyBrady

Well-Known Member
“I’ve heard that the only reason [customers] give people less stars is for poor driving and bad behavior"

That's the biggest bunch of bullshit I've heard! Deathmate is right - some people give less than 5 because it's a power thing. I've had many nights where I gave 20 rides, had 15 rated, and 14 were 5-star. Was the other ride different? Nope, the PAX was. I've also had people tell me they had a good ride earlier and gave their driver a 4. They seem genuinely surprised when I tell them that they gave their driver a bad rating. And there is NO coincidence between surged fares and less than 5 star ratings. NONE. I can absolutely guarantee you that some of my PAX have rated the fare.
 

Deathmate

Active Member
“I’ve heard that the only reason [customers] give people less stars is for poor driving and bad behavior"

That's the biggest bunch of bullshit I've heard! Deathmate is right - some people give less than 5 because it's a power thing. I've had many nights where I gave 20 rides, had 15 rated, and 14 were 5-star. Was the other ride different? Nope, the PAX was. I've also had people tell me they had a good ride earlier and gave their driver a 4. They seem genuinely surprised when I tell them that they gave their driver a bad rating. And there is NO coincidence between surged fares and less than 5 star ratings. NONE. I can absolutely guarantee you that some of my PAX have rated the fare.
When you take a taxi ride, can u rate the driver? No. So why are we rated? My car is spotless, I drive the speed limit and get them safely where they need to go. And yet still get mostly 4 stars. I've had to put up signs saying to rate me 5 stars, anything less and I could lose my ability to drive. Its worked but there are still scumbags that still have rated me less. Power trip!!!
 

rembrandt

Well-Known Member
It has more to do with insurance related data mining than safety. Smartphone hardware sensors are not yet smart enough to accurately register vehicle movement - smartphone manufactures do not officially approve these devices for these purpose either. Uber misleading people by acting as if it were the Skynet.
 

gekko1323

Active Member
We are independent contractors. If Uber pursues this, they will be in danger of being classified as employers.
 
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