Uber goes statewide

MasterKNinja

Well-Known Member
Did we all get this email? As of August 4, 2016, 5PM Güber goes statewide (what's up with the holdout counties?). Also PA partners can now operate in New Jersey, Delaware, and Ohio.

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MikesUber

Well-Known Member
Content:


We’re launching today


Today Uber will be available to 93% of Pennsylvanians! Starting at 5pm, you’ll be all set to start accepting trips in Washington, Waynesburg, Uniontown, Murrysville, Indiana, Kittanning, Greensburg, Canonsburg, and Butler.

Log on during the 4pm hour to make sure that your app is working well, and don't forget to display your Uber "U" placard!


We're live across PA

Uber will now be live in all of the blue counties pictured below. As a partner, you are able to drive anywhere Uber operates in Pennsylvania, New Jersey, Delaware, and Ohio. Check out your new Pennsylvania driving options on the coverage map:


(attached above)


Pittsburgh area pricing

uberX uberXL
Base fare $1.30 $2.50
Per mile $1.05 $1.55
Per minute $0.15 $0.35
Booking fee $1.45 $1.60
Minimum fare $6.95 $7.60
Cancelation fee $5.00 $7.00

*Fares include a base fare, distance charge, time charge, and Booking Fee, which are all paid by the rider. Driver payment for each fare is the the total rider fare less the Booking Fee and less the Uber 20% service fee.


New to Uber?


  • Payment - In order to get paid on time, head to vault.uber.com, log in, and set up your direct deposit
  • Best practices - For five star ride tips check out these training videos
  • “U” Placard - Your placard must be displayed every time you’re on the road with Uber. Need one? Order it here

Emergency Support


If you're in an accident while on an Uber trip, please first ensure that all parties involved are ok and, if necessary, call 911 for any medical and/or police assistance.

Once you are able, go to the Uber Partner App. Tap ACCOUNT then HELP. Select the issue you’d like assistance with, share details, and we’ll get right back to you. You can also reach us online at help.uber.com.

 

MasterKNinja

Well-Known Member
  • Thread Starter Thread Starter
  • #3
I had 2 high school girls use the 2 free ride promo for this launch. Got a ride 3 blocks to one house, then a half hour later, another ride 3 blocks back. It looks like there are slightly different minimum fares & booking fees outside of Pittsburgh now.
 

Arĉjo

New Member
Has anyone been able to use this in the expanded area? I'm in Johnstown, previously would drive in Pittsburgh, but since Thursday, all I keep getting is "Your vehicle is not allowed to operate in undefined" whenever I try to go online. I even drove into Ligonier to see if Westmoreland County would work, but nothing there, and all I keep getting from Support is "We have reviewed your account and everything seems to be in order." and directives to keep rebooting my phone and mucking with the network settings (not like English is the *$%@ official language of India or anything).

I'm starting to wonder if I got shadowbanned and the company just doesn't want to tell me.
 

Arĉjo

New Member
When's the last time you updated the app?
Yesterday, but that was mostly to humor the tech support bot that suggested uninstalling and reinstalling would fix the problem, since I've got auto-updating on. (I've got version 3.98.0 installed.)
 

MasterKNinja

Well-Known Member
  • Thread Starter Thread Starter
  • #7
As a developer, this phrase("Your vehicle is not allowed to operate in undefined") tells me its a software problem. The location variable is not getting passed to the app. How old is your hardware? It could be your operating system has a bug with your hardware. Get a newer phone. If it's a newish phone, the operating system might have glitched out. When's the last time you updated your phone's operating system? I'd do a hard reset & reinstall the operating system. You can always install the driver app on someone else's phone & log in to confirm that its a hardware/operating system problem. If it works on their phone, then it's your hardware or o/s, not your Uber account.
 

Arĉjo

New Member
I bought this G4 6 months ago and everything on it is completely up-to-date, I'm not buying a new phone just to see if that clears up a glitch. Especially when it worked just fine prior to the statewide expansion.
 

Arĉjo

New Member
Update: the girl at the Verizon store let me use her iphone to try to log on. Same problem. "Undefined" is definitely on their end.
 

MasterKNinja

Well-Known Member
  • Thread Starter Thread Starter
  • #10
Try to escalate with Uber tech support until you get out of canned responses from India & into a conversation with a developer at Uber so they can fix the bug.
 

Arĉjo

New Member
Do you have any idea what keywords will get that done? I just keep getting "sorry for the inconvenience, please be patient."

I've actually seen someone locally through the rider app on and off the last few days, so they've apparently fixed it for someone. It's just undefined for me. I'm really starting to think this is how they deactivate accounts without telling people.
 

MasterKNinja

Well-Known Member
  • Thread Starter Thread Starter
  • #12
I think if you type PLEASE ELEVATE it will get kicked up to a supervisor. Worked for me once when I had a dispute. Found that tip on the forum here, so you might want to search for the right phrase.
 

Arĉjo

New Member
I've actually managed to get online after about a week of banging my head against the wall that I was talking to when I submitted a ticket.

Come to think of it (and I'm probably reading too much into things), between the last time I drove and when the issue started, I did take a few rides in LA. Did you by any chance do any riding while you were out of state? (It's a long shot, but I'm wondering now if there's something hidden in the system linking driver and rider accounts that might have been affecting things.)
 
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