Uber Forced to spell out reasons for dumping drivers

Potsy

Well-Known Member

Larrikin

Active Member
July 5 2016 - 9:21AM

Uber has been forced to spell out its reasons for dumping drivers without warning in Australia, following complaints it has left people out of work with no explanation.

It comes as a Perth driver seeks damages from the Silicon Valley giant for terminating his contract without notice.
Five ridiculous clauses in Uber driver contracts
Thinking of driving for Uber? You might want to check the fine print in their contracts.

The company said its new deactivation policy - issued to Australian and New Zealand drivers - was a response to feedback from drivers who felt the company's process for removing people from its platform lacked transparency.

"It's clear from your feedback that we don't always do a good job working with you to explain our processes," Mike Abbott, general manager operations, Australia & New Zealand, said in a company blog post.

RELATED CONTENT
"At our size that's not good enough."

Drivers must maintain an average star rating above the minimum for their city - a figure Uber does not disclose but is understood to be between 4 and 5 stars in Melbourne and Sydney.

The Ride Share Drivers' Association of Australia said the policy did not go far enough to explain how Uber verified complaints about drivers.

"All the policy does is detail the reasons you can be deactivated," Dan Manchester, head of RSDAA, said.



Mike Oze-Igiehon is suing Uber after he was deactivated from the ride-hailing app last year. Photo: Philip Gostelow
"It is fundamentally lacking the procedures that they go through to investigate anything."

Uber's contract with drivers has been at the centre of recent criticism of the $80 billion US company, with legal experts saying it leaves workers with few rights and little room for resolving disputes.
Under the contract, Uber can terminate drivers "at any time" and at its "sole discretion".

Uber has defended its contract, saying drivers sign up to the company because it provides "the kind of work they want with the independence, flexibility and dignity that comes from being their own boss".

The new deactivation policy outlines some of the reasons drivers can be removed, including having below-average ratings, cancelling too many jobs, driving unsafely and discriminating against passengers.

An Uber spokesperson said drivers were warned ahead of time about being deactivated and had the opportunity to present their version of events should an allegation be made against them.

But Mr Manchester said: "In the 8-10 cases I have looked at, there has been no investigation that we are aware of, and certainly no opportunity for drivers to present their account."

Perth driver Mike Oze-Igiehon is suing Uber in the District Court of Western Australia in a landmark case over working conditions in the so-called sharing economy.

He alleges the company acted unfairly by failing to pass on negative feedback before terminating his account suddenly in November.

Uber has defended its actions, saying it deactivated Mr Oze-Igiehon after receiving complaints he "almost fell asleep at the wheel twice", allegations Mr Oze-Igiehon denies.

Mr Oze-Igiehon said the new policy was evidence that Uber knew its process for handling feedback was flawed.

"Hopefully justice will be done to thousands of drivers out there who have been wrongfully terminated," he said.

Mr Abbott said the deactivation policy was developed following sessions with drivers in different cities across Australia and New Zealand.

"This is something we will continue to do moving forward," he said.

However, the company said the policy did not capture every possible scenario and that "unforeseen events" could still lead to deactivation.

In May, Fairfax Media revealed Brisbane driver Mohammad Qureshi had been left on the brink of financial ruin after being dumped from the company last year.

He said the company removed him from the platform permanently when his rating slipped to four stars.
 

Potsy

Well-Known Member
July 5 2016 - 9:21AM

Uber has been forced to spell out its reasons for dumping drivers without warning in Australia, following complaints it has left people out of work with no explanation.

It comes as a Perth driver seeks damages from the Silicon Valley giant for terminating his contract without notice.
Five ridiculous clauses in Uber driver contracts
Thinking of driving for Uber? You might want to check the fine print in their contracts.

The company said its new deactivation policy - issued to Australian and New Zealand drivers - was a response to feedback from drivers who felt the company's process for removing people from its platform lacked transparency.

"It's clear from your feedback that we don't always do a good job working with you to explain our processes," Mike Abbott, general manager operations, Australia & New Zealand, said in a company blog post.

RELATED CONTENT
"At our size that's not good enough."

Drivers must maintain an average star rating above the minimum for their city - a figure Uber does not disclose but is understood to be between 4 and 5 stars in Melbourne and Sydney.

The Ride Share Drivers' Association of Australia said the policy did not go far enough to explain how Uber verified complaints about drivers.

"All the policy does is detail the reasons you can be deactivated," Dan Manchester, head of RSDAA, said.



Mike Oze-Igiehon is suing Uber after he was deactivated from the ride-hailing app last year. Photo: Philip Gostelow
"It is fundamentally lacking the procedures that they go through to investigate anything."

Uber's contract with drivers has been at the centre of recent criticism of the $80 billion US company, with legal experts saying it leaves workers with few rights and little room for resolving disputes.
Under the contract, Uber can terminate drivers "at any time" and at its "sole discretion".

Uber has defended its contract, saying drivers sign up to the company because it provides "the kind of work they want with the independence, flexibility and dignity that comes from being their own boss".

The new deactivation policy outlines some of the reasons drivers can be removed, including having below-average ratings, cancelling too many jobs, driving unsafely and discriminating against passengers.

An Uber spokesperson said drivers were warned ahead of time about being deactivated and had the opportunity to present their version of events should an allegation be made against them.

But Mr Manchester said: "In the 8-10 cases I have looked at, there has been no investigation that we are aware of, and certainly no opportunity for drivers to present their account."

Perth driver Mike Oze-Igiehon is suing Uber in the District Court of Western Australia in a landmark case over working conditions in the so-called sharing economy.

He alleges the company acted unfairly by failing to pass on negative feedback before terminating his account suddenly in November.

Uber has defended its actions, saying it deactivated Mr Oze-Igiehon after receiving complaints he "almost fell asleep at the wheel twice", allegations Mr Oze-Igiehon denies.

Mr Oze-Igiehon said the new policy was evidence that Uber knew its process for handling feedback was flawed.

"Hopefully justice will be done to thousands of drivers out there who have been wrongfully terminated," he said.

Mr Abbott said the deactivation policy was developed following sessions with drivers in different cities across Australia and New Zealand.

"This is something we will continue to do moving forward," he said.

However, the company said the policy did not capture every possible scenario and that "unforeseen events" could still lead to deactivation.

In May, Fairfax Media revealed Brisbane driver Mohammad Qureshi had been left on the brink of financial ruin after being dumped from the company last year.

He said the company removed him from the platform permanently when his rating slipped to four stars.
Unlike most people I suspect, my brother signed up with Uber and read the terms and conditions before he started driving and immediately quit before doing a single job. He reckons no one in their right mind would drive for Uber if they read and fully understand all the terms and conditions.
 

Morton228

Member
I'm not a driver so I am on here under false pretenses but i felt aggrieved when i read this article in todays SMH that as a customer i had such a power over the poor old driver. When i signed up to uber there didnt seem to be a rider saying that if didnt rate a driver at 5 stars their average could go down and they could get fired.
I generally wont rate any service that high as i think it creates a false impression, if the driver got out of the car and held my door open then maybe but otherwise 4 stars if they good a good job
Its a pretty awesome responsibilty to take the food off someones table when you dont realise the import of the uber ratings system, be sure guys that I will rate a 5 in future unless you were crap.
 

Geely Gangster

Active Member
  • Thread Starter Thread Starter
  • #8
Thanks Morton 228 for taking an interest, and thats whats wrong with Uber 5 star rating, people think that giving out 4 stars is a good rating when in fact if a driver get too many good service 4 star ratings they could get dumped!
 
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