Thank you for reaching out, So sorry to hear that you've been having trouble with your account. I understand that you have been waiting a while and we will be investigating your individual safety screening report over the next few days. Please keep an eye out in your inbox for a response from the Uber team regarding any next steps available or updates to your account status. We sincerely thank you for your patience throughout this process. p.s its been a week my account is mess up i cant ping myself or get any ping from people does this email mean they gonna fix my acc thats why im lock out now? or im in trouble with background checks or my acc is in trouble ?