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Uber dinginged me for "Innapropriate Conduct" for a pax I did not pick up.

Discussion in 'Complaints' started by RockinEZ, Sep 11, 2015.

  1. RockinEZ

    RockinEZ

    Location:
    San Diego
    Driving:
    UberX
    Drunken woman pinged me last holiday.
    She used vulgar language on the phone when I called and asked her where she was (pin was a block off).
    When I got there she cussed me up and down.
    I left without picking her up. Too much a chance she would barf, leave me a bad score, or both.

    I got the "Inappropriate Behavior" text the next week.
    I knew it was her because all the other 87 pax were happy folks.

    How can they claim "Inappropriate Behavior" for someone a driver does not pick up?
    I never got to reply to the accentuation. Uber doesn't do that part.

    Uber is a piece of work.
    Uber support in the Philippines is really a piece of work.
     
  2. frndthDuvel

    frndthDuvel

    Location:
    E County SD County
    Driving:
    UberX
    Most will say that when something like that happens immedately report the issue and get it on record before the PAX does. Just cite disrespect, inebriation. Also that you had attempted to pick her up even aafter her initial profanity etc, but she went off again when you made contact and you thought it best for all parties.
     
  3. Renaldow

    Renaldow

    Location:
    Portland, OR
    Driving:
    UberX
    If you cancelled the ride before starting it, she couldn't. That would mean that it came from another pax.
     
    KMANDERSON and PhoenicianBlind like this.
  4. pizza guy

    pizza guy

    Location:
    DuPage, IL
    Driving:
    UberX
    I agree. When in doubt, report. 'Verbally abusive' is good term that even the worst CSR's understand. 'Unsafe request' is also easily understood by CSR's if you expect the pax to complain about how you dropped them off.
     
    Jedi Driver and KGB7 like this.
  5. RockinEZ

    RockinEZ

    Location:
    San Diego
    Driving:
    UberX
    I did that immediately from a block away. I got the "Sorry you experienced that" email.
    I replied with "no other Uber driver should experience that pax".
    I then received the "you will not be matched up with that pax again" reply.
    Two days later I got the text about "Inappropriate Behavior"

    Uber should provide more info.
     
  6. frndthDuvel

    frndthDuvel

    Location:
    E County SD County
    Driving:
    UberX
    Yes they should.
    So you did start the ride and then cancelled?
     
  7. poopy

    poopy

    Location:
    SoCal
    Driving:
    UberX
    Plenty of info on UPN.

    Like:
    Don't contact pax.
    Don't try to hunt a pin.

    The list goes on and on.
    o_O
     
    Liz_C, comradev, Cathi and 1 other person like this.
  8. RockinEZ

    RockinEZ

    Location:
    San Diego
    Driving:
    UberX
    Oh hell no.
    I never start the ride until all pax are in and seat belts are fastened.... gives me time to evaluate them before I start the ride.
     
    Uber-Doober likes this.
  9. RockinEZ

    RockinEZ

    Location:
    San Diego
    Driving:
    UberX
    BS
    The app is wrong most of the time if the pax lets the app select the pin.
    1/4 of my rides are misplaced pins in San Diego. All of those (except the one I mentioned in this post) are good rides, some very profitable.

    1. Always contact pax to locate them and get their ass moving outside.
    2. Never listen to a poster with a name like Poopy.
     
    Liz_C, DrivingStPete and UberXTampa like this.
  10. frndthDuvel

    frndthDuvel

    Location:
    E County SD County
    Driving:
    UberX
    So she did not rate you, she contacted customer service then? The only time I had a rider threaten to call UBER on me for not picking her up I reported the incident. Then got the follow up about thanks for being professional yada yada. SOunds like perhaps you just got dinged by another rider. I too expend a bit more effort than some do in tracking down the pin at times.
     
  11. KGB7

    KGB7

    Location:
    Maryland
    Driving:
    UberX
    Keep emailing them and it will get bumped to management.

    And if you get an email to rate CSR, drop a worst review possible, dont forget to add; "inappropriate behavior".
     
    Another Uber Driver and RockinEZ like this.
  12. poopy

    poopy

    Location:
    SoCal
    Driving:
    UberX
    Uber-on,

    Experienced driver with an "Inappropriate Conduct" on his record.
    EZmedicated.jpg
     
    Jedi Driver and KGB7 like this.
  13. RockinEZ

    RockinEZ

    Location:
    San Diego
    Driving:
    UberX
    I have to admit I did laugh at that.
     
    Cathi likes this.
  14. RockinEZ

    RockinEZ

    Location:
    San Diego
    Driving:
    UberX
    Nope, she could not have rated me. She had to complain via emial.
    I am in the process of making customer service unhappy right now.
    They seem to be awake after midnight our time.
     
  15. limepro

    limepro

    Location:
    miami
    Driving:
    UberXL
    At least you were smart enough to report it yourself immediately, I had to do the same last night for some dumb college kids. I normally avoid them all together and should have when I saw i was a house party but decided to give them a chance. I finally just decided to kick them out all together and move on, one of the pax tried to start a fight with me and didn't like that I just laughed in his face.
     
    Liz_C, Uber-Doober and RockinEZ like this.
  16. RockinEZ

    RockinEZ

    Location:
    San Diego
    Driving:
    UberX
    I didn't start this madness last Tuesday.
    I have to say the way Uber handles these problems, the driver can learn nothing except Uber sucks at handling negative reports.
     
    Uber-Doober and KGB7 like this.
  17. pizza guy

    pizza guy

    Location:
    DuPage, IL
    Driving:
    UberX
    If I didn't hunt pins I'd never have a pax in my car! I'm lucky if the pin is within a few hundred yards. I contact them immeadiately if there is any doubt about location because I want pax in my car as much as possible and your lazy ass cancels make it less likely they end up using Uber again hurting all of us. If they do turn out to be a pain in the ass I pass on the info to others by rating them.
     
  18. poopy

    poopy

    Location:
    SoCal
    Driving:
    UberX
    Well,

    Those are nice sentiments, but after giving a few thousand rides, going through numerous rate cuts, experiencing guarantees -- and figuring out how to make those work...
    you either implement methods to actually earn $, or not.

    As far as never having a pax in your car, there are worse things.
    ;)

    For the issue about passing on info to other drivers through rating, well... nice theory.
    But considering what most drivers out there are using as brains (not to mention so-called experienced drivers); 10 more are chomping at the bit to pick up a 3.1 rider... 9 of those will gladly stuff 5 pax in... 8 say sure, let's go through Taco Bell... Yeah, I'll hold your drink while you drizzle hot sauce on your exploding burrito.

    So good luck with rating-to-teach. I'd still do it, even knowing those riders will still get rides.

    I only dangle hints learned the hard way.
    Beating a dense person over the head, only wears down my knuckles. :(

    Good luck.
     
  19. RockinEZ

    RockinEZ

    Location:
    San Diego
    Driving:
    UberX
    And negativity gets old in a hurry.
    Start giving the advise you mentioned and stop being a negative pain in the kiester.
     
    Liz_C likes this.
  20. poopy

    poopy

    Location:
    SoCal
    Driving:
    UberX
    I gave you advise [ sic ].

    It just may be, you're one of the dense people spoken of.

    If you're getting negativity out of truth, you may not be doing it correctly.

    Uber-on, experienced driver!
    :)
     

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