Uber deceiving Pax with Tip info

vivek shukla

Active Member
So in the past 2 weeks, I have come across more than 15 -20 passengers who are under the impression that tips are included in the fare . When they ask me if it is true, i deny it obviously. However a few passenger even showed me the e-receipt on their phone which does say tips : some amount. When I emailed uber about it, as always they dint care to respond .

Did anyone else had any Pax raising the same concern?
 

Txchick

Well-Known Member
Moderator
So in the past 2 weeks, I have come across more than 15 -20 passengers who are under the impression that tips are included in the fare . When they ask me if it is true, i deny it obviously. However a few passenger even showed me the e-receipt on their phone which does say tips : some amount. When I emailed uber about it, as always they dint care to respond .

Did anyone else had any Pax raising the same concern?
The only platform on Uber that allows tip in app is Uber taxi. That platform is in very few markets.
 

vivek shukla

Active Member
  • Thread Starter Thread Starter
  • #3
The only platform on Uber that allows tip in app is Uber taxi. That platform is in very few markets.
I have been driving since uber's inception im Dallas . So i am aware of what you are saying . But i have seen fare summary from those 2 passengers where it mentions about the tip .
 

Txchick

Well-Known Member
Moderator
I have been driving since uber's inception im Dallas . So i am aware of what you are saying . But i have seen fare summary from those 2 passengers where it mentions about the tip .
I will have take a Uber & check out the receipt.
 

vivek shukla

Active Member
  • Thread Starter Thread Starter
  • #6
This sounds bogus to me, but if it is true, I am permanently uninstalling Uber.
At first I thought of it bogus too ,until I saw it myself. Still I am skeptical that is why I asked here if anyone else encountered any pax mention ahout tips included ?
 

tnkvick

Well-Known Member
People are brain washed..I find it hard to believe that there are this many people that don't tip.

I cannot count how many times I go out of my way to load/unload luggage, give info on local happenings ect..

NO TIP...

I watch them tip guy at hotel for holding the damn door for them. ..makes me want to puke.
 

andaas

Well-Known Member
Moderator
They have absolutely been brainwashed.

While some of the passengers (may) believe that Uber drivers are actually earning $1750/week or more for giving them $5 rides... at this point, most of them simply no longer care - it's not their problem.

I'm sure they barely noticed that their minimum fare rides have fallen from $8+ to $5 over the past few years, and now that the prices are so low, they just assume that's how things have always been.

Now they are taking part of the "disruption", moving into their uptown apartment and having no need for a car of their own.

These passengers will not change, tips are not coming, even if it is added into the app (which will never happen).
 

Uberdummy

Well-Known Member
Call the scum. Chat with them. Find out if they are an ahole. Ask where they are going. If it's a short ride cancel them. They can walk. Short trip = no tip.
 

Uberbrethren

Well-Known Member
People are brain washed..I find it hard to believe that there are this many people that don't tip.

I cannot count how many times I go out of my way to load/unload luggage, give info on local happenings ect..

NO TIP...

I watch them tip guy at hotel for holding the damn door for them. ..makes me want to puke.
Hi TNK, Had a group of 4 tourists, all under 30 - super nice people. They were only going about 2 miles, but gave them a quick rundown on places to go, restaurants and the like. Got them to their hotel and each person in the car gave me a tip. Never expected it, but it was a really cool gesture and the rare exception because 99.9% of the riders do not tip. It is amazing how some folks just get it and are nice and others are completely clueless. The fact that the company discourages driver acknowledgment via an occasional gratuity definitely hurts us and therefore it hurts them. Wish they could understand that - would go a long way, I think.
 

HotRodriguez75

Well-Known Member
On the flip side, there are a lot of drivers out there that are okay with the money they are making and are just as brainwashed. These are the ones that are re-enforcing the entire tip issues. I met one last night and he was firm on not expecting, wanting, and also declining the tip unless the rider is persistent. I think he was at 3000 trips and went on about the flexibility and nice people. He seemed to love Uber. Sorry buddy, my main goal is to be profitability. I changed the subject quickly.
 

swishy

Active Member
Straight from the rider app, here is what Uber says about tipping:

" Please note that the trip fare charged to your payment account does not include gratuity."

The only exception to this ^^^ is Uber Taxi which does have the tip built in.

And I started rating passengers a little differently a few weeks back....

Tip me - 5 stars
No tip - 1 star

Its pretty simple.
 

tnkvick

Well-Known Member
Well I had one today, family of 4 to dfw.

I let the guy load and unload their luggage as I stood and watched. .5 dollar tip lol

Go figure
 

Uberbrethren

Well-Known Member
Well I had one today, family of 4 to dfw.

I let the guy load and unload their luggage as I stood and watched. .5 dollar tip lol

Go figure
That's for all those times you went above and beyond to help someone and they did not even say "thank you." Some people are just cool. We need more of them!
 

Micmac

Well-Known Member
So in the past 2 weeks, I have come across more than 15 -20 passengers who are under the impression that tips are included in the fare . When they ask me if it is true, i deny it obviously. However a few passenger even showed me the e-receipt on their phone which does say tips : some amount. When I emailed uber about it, as always they dint care to respond .

Did anyone else had any Pax raising the same concern?
You should ve taken a picture and call or email the lawyer that represent drivers in Cali , Also I want to let you know that uber settle with the court to allow driver solicite a tip ! Just teach your pax that tips are not included!
 
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