Uber CSR actually called !

RogerJS

Well-Known Member
I had a pain the a** pax yesterday that kept complaining about the route we were driving even though both Waze and Uber nav said it was the suggested route. However he wouldn't tell me an alternative route to take
I 2* him and sent in a "concern with a pax " text just in case he tried to scam a free ride
To my surprise a very intelligent English speaking CSR called me to investigate more , apologize and said I wouldn't be paired with this pax again!!
They call over something this small but ignore "major concern " texts ! Amazed !!
 
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mandreyka

Well-Known Member
CSR seems to be getting a little better. They got me my LAX permit within a day of adding a different car to my account.
 
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