Threats from the shopkeeper - UBER EATS story

Chedder Chow

New Member
I don't respond well to bullies - in that I don't let them bully me I tend to extract myself from the situation. Tonight, I was taken aback by the sheer rudeness of a shopkeeper I was taking TWO deliveries from. I've been there for deliveries before and he seemed okay - I was alway polite and prompt, always smiling and responding with please's and thank you's. Anyway, I walked in with my bag and said hello in a chipper way (it's an act but it's work) and he immediately sauntered up to the otherside of the counter, his chin p[ositioned so that he was looking down on me (although he was still taller than me, this was just to make himself superior). And in a very grumpy, pushy tone, he said "Listen to me, you're either gonna take ONE delivery or NO deliveries - it's your choice".
I said, Excuse me - politely
"You heard what I said"
"Yes I did, I just don't understand why"
"Everyone's complaining about getting cold food, so you either take one or nothing"
I said "Look if heats the issue, we've got thermal bags to keep everything warm"
He said something along the lines of it doesn't matter, but carrying on that tone.
I then asked if i did something to offend him, he just said he didn't care - one delivery or no delivery, final straw.
I really tried to diffuse the situation after that comment, he kept accusing me/uber deliverers in general of slacking off. Not keeping the food hot. I am certainly not one to let the food get cold. But he didn't care. I eventually snapped and had to address his tone once more. Accusing him, in a calm way, of bullying me into doing what he wants - saying that if he addressed me in a polite way, I would've worked something out with him. But he just got more aggressive, not ANGRIER per se - just pushier. He then said "mate, I'm not bullying you if I could do other things to make you do what I want" or something ridiculous. He went on and on about how WE work for HIM.
I had to smile, basically saying, you handled this customer encounter terribly. Although the man was REALLY thick and stubborn so I don't think I could've convinced him or changed his mind - what a waste of time.
Anyway, I called UBER and filed a complaint, they say that they are going to investigate and if I ever get another request from him they would block him from my account. It's so annoying we have to deal with this crap, if I had talked to him the way he did to me we would've gone through the roof. Anyway, anyone else got stories like that?
Anyone else have experiences dealing with filing complaints against shopkeepers? Any satisfaction/resolution? Are they (UBER) good with that stuff (the investiagtions, etc.)? Or do they just through it in a pile and forget about it. A few bits of info - i'm in Australia, Melbourne, and I can give the name of the business if need be.
 

Working4peanuts

Well-Known Member
I don't respond well to bullies - in that I don't let them bully me I tend to extract myself from the situation. Tonight, I was taken aback by the sheer rudeness of a shopkeeper I was taking TWO deliveries from. I've been there for deliveries before and he seemed okay - I was alway polite and prompt, always smiling and responding with please's and thank you's. Anyway, I walked in with my bag and said hello in a chipper way (it's an act but it's work) and he immediately sauntered up to the otherside of the counter, his chin p[ositioned so that he was looking down on me (although he was still taller than me, this was just to make himself superior). And in a very grumpy, pushy tone, he said "Listen to me, you're either gonna take ONE delivery or NO deliveries - it's your choice".
I said, Excuse me - politely
"You heard what I said"
"Yes I did, I just don't understand why"
"Everyone's complaining about getting cold food, so you either take one or nothing"
I said "Look if heats the issue, we've got thermal bags to keep everything warm"
He said something along the lines of it doesn't matter, but carrying on that tone.
I then asked if i did something to offend him, he just said he didn't care - one delivery or no delivery, final straw.
I really tried to diffuse the situation after that comment, he kept accusing me/uber deliverers in general of slacking off. Not keeping the food hot. I am certainly not one to let the food get cold. But he didn't care. I eventually snapped and had to address his tone once more. Accusing him, in a calm way, of bullying me into doing what he wants - saying that if he addressed me in a polite way, I would've worked something out with him. But he just got more aggressive, not ANGRIER per se - just pushier. He then said "mate, I'm not bullying you if I could do other things to make you do what I want" or something ridiculous. He went on and on about how WE work for HIM.
I had to smile, basically saying, you handled this customer encounter terribly. Although the man was REALLY thick and stubborn so I don't think I could've convinced him or changed his mind - what a waste of time.
Anyway, I called UBER and filed a complaint, they say that they are going to investigate and if I ever get another request from him they would block him from my account. It's so annoying we have to deal with this crap, if I had talked to him the way he did to me we would've gone through the roof. Anyway, anyone else got stories like that?
Is there a way for me to get his UBER account taken away from him? hahaha just kidding
Anyone else have experiences dealing with filing complaints against shopkeepers? Any satisfaction/resolution? Are they (UBER) good with that stuff (the investiagtions, etc.)? Or do they just through it in a pile and forget about it. A few bits of info - i'm in Australia, Melbourne, and I can give the name of the business if need be.
Simple solution: after you accept the trip and see its that @@@@@@@, wait 10 minutes and then cancel saying you can't find the restaurant. Problem solved.
 

Ribak

Well-Known Member
I don't respond well to bullies - in that I don't let them bully me I tend to extract myself from the situation. Tonight, I was taken aback by the sheer rudeness of a shopkeeper I was taking TWO deliveries from. I've been there for deliveries before and he seemed okay - I was alway polite and prompt, always smiling and responding with please's and thank you's. Anyway, I walked in with my bag and said hello in a chipper way (it's an act but it's work) and he immediately sauntered up to the otherside of the counter, his chin p[ositioned so that he was looking down on me (although he was still taller than me, this was just to make himself superior). And in a very grumpy, pushy tone, he said "Listen to me, you're either gonna take ONE delivery or NO deliveries - it's your choice".
I said, Excuse me - politely
"You heard what I said"
"Yes I did, I just don't understand why"
"Everyone's complaining about getting cold food, so you either take one or nothing"
I said "Look if heats the issue, we've got thermal bags to keep everything warm"
He said something along the lines of it doesn't matter, but carrying on that tone.
I then asked if i did something to offend him, he just said he didn't care - one delivery or no delivery, final straw.
I really tried to diffuse the situation after that comment, he kept accusing me/uber deliverers in general of slacking off. Not keeping the food hot. I am certainly not one to let the food get cold. But he didn't care. I eventually snapped and had to address his tone once more. Accusing him, in a calm way, of bullying me into doing what he wants - saying that if he addressed me in a polite way, I would've worked something out with him. But he just got more aggressive, not ANGRIER per se - just pushier. He then said "mate, I'm not bullying you if I could do other things to make you do what I want" or something ridiculous. He went on and on about how WE work for HIM.
I had to smile, basically saying, you handled this customer encounter terribly. Although the man was REALLY thick and stubborn so I don't think I could've convinced him or changed his mind - what a waste of time.
Anyway, I called UBER and filed a complaint, they say that they are going to investigate and if I ever get another request from him they would block him from my account. It's so annoying we have to deal with this crap, if I had talked to him the way he did to me we would've gone through the roof. Anyway, anyone else got stories like that?
Is there a way for me to get his UBER account taken away from him? hahaha just kidding
Anyone else have experiences dealing with filing complaints against shopkeepers? Any satisfaction/resolution? Are they (UBER) good with that stuff (the investiagtions, etc.)? Or do they just through it in a pile and forget about it. A few bits of info - i'm in Australia, Melbourne, and I can give the name of the business if need be.
Based on your story, the anger was rooted in the “bad service” from other UBEREATS drivers. You were just the unfortunate recipient. The “correct” solution is for UBER to weed out the unqualified drivers.
 

Seahawk3

Well-Known Member
Based on your story, the anger was rooted in the “bad service” from other UBEREATS drivers. You were just the unfortunate recipient. The “correct” solution is for UBER to weed out the unqualified drivers.
Problem is sometimes it isnt the driver. I have had to travel 30 minutes 10 miles for a food delivery before. No way the food gets delivered fresh or hot
 
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Ribak

Well-Known Member
Problem is sometimes it isnt the driver. I have had to travel 30 minutes 10 miles for a food delivery before. No way the food get le delivered fresh or hot
Yes, you are 100% correct. I was referring to the bad attitude of previous drivers and the overall lack of customer service skills. It would be great to weed out these low performers.
 
Just accept the deliveries and sit somewhere nearby when you get one to that restaurant. Or even go in if you really want. If they do that again, "Ok so the food isn't ready. I'll let Uber know." And select, cancel order, leave.

Let the attitude be like water off of a duck's back. :p
 

Cdub2k

Well-Known Member
I'm wondering if Uber has a way to unpair you with a certain restaurant.
No I already tried that with McDonalds orders when I used to do UEats

I don't respond well to bullies - in that I don't let them bully me I tend to extract myself from the situation. Tonight, I was taken aback by the sheer rudeness of a shopkeeper I was taking TWO deliveries from. I've been there for deliveries before and he seemed okay - I was alway polite and prompt, always smiling and responding with please's and thank you's. Anyway, I walked in with my bag and said hello in a chipper way (it's an act but it's work) and he immediately sauntered up to the otherside of the counter, his chin p[ositioned so that he was looking down on me (although he was still taller than me, this was just to make himself superior). And in a very grumpy, pushy tone, he said "Listen to me, you're either gonna take ONE delivery or NO deliveries - it's your choice".
I said, Excuse me - politely
"You heard what I said"
"Yes I did, I just don't understand why"
"Everyone's complaining about getting cold food, so you either take one or nothing"
I said "Look if heats the issue, we've got thermal bags to keep everything warm"
He said something along the lines of it doesn't matter, but carrying on that tone.
I then asked if i did something to offend him, he just said he didn't care - one delivery or no delivery, final straw.
I really tried to diffuse the situation after that comment, he kept accusing me/uber deliverers in general of slacking off. Not keeping the food hot. I am certainly not one to let the food get cold. But he didn't care. I eventually snapped and had to address his tone once more. Accusing him, in a calm way, of bullying me into doing what he wants - saying that if he addressed me in a polite way, I would've worked something out with him. But he just got more aggressive, not ANGRIER per se - just pushier. He then said "mate, I'm not bullying you if I could do other things to make you do what I want" or something ridiculous. He went on and on about how WE work for HIM.
I had to smile, basically saying, you handled this customer encounter terribly. Although the man was REALLY thick and stubborn so I don't think I could've convinced him or changed his mind - what a waste of time.
Anyway, I called UBER and filed a complaint, they say that they are going to investigate and if I ever get another request from him they would block him from my account. It's so annoying we have to deal with this crap, if I had talked to him the way he did to me we would've gone through the roof. Anyway, anyone else got stories like that?
Is there a way for me to get his UBER account taken away from him? hahaha just kidding
Anyone else have experiences dealing with filing complaints against shopkeepers? Any satisfaction/resolution? Are they (UBER) good with that stuff (the investiagtions, etc.)? Or do they just through it in a pile and forget about it. A few bits of info - i'm in Australia, Melbourne, and I can give the name of the business if need be.
I'm assuming you are a grown man/woman? There is no way anybody is talking to me in that tone of voice like I'm their little step child. I would have told that man in some unkind words not to talk to me in that way AND to get his ass in that kitchen and get me my 2nd Order or I'm reporting him to Uber immediately for breaching their contract!
 

Bbonez

Well-Known Member
You should have taken the one order and went straight home and tossed it in the freezer for 15 minutes then delivered it to the customer. When you delivered it let the customer know you waited at the restaurant for 20 minutes until the cook came out of the bathroom and handed you the food.
 
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