It is very suspicious. My only low stars are after lots of surges. Seems these pax are downrating the surge cost and take it out on the driver. Base fares and all 5*. Any surge going on, especially with drunks at night, the next morning is brutal! So many low-stars, even if your service is always high.This is all bullsh*t
During the busy end of summer/fall months I was a steady 4.93
Slow months begin with little to no surge? 4.99
This weekend was wild with every other trip surging and I "somehow" received 5 Four star ratings in one day.
Base cheap fares = endless 5 stars
Surged expensive fairs = fabricated complaints
Don't take it personally
When you get your weekly email, you should see the breakdown of your ratings, right?I can't argue for Uber, but I can say that there must be a bug in Lyft's driver rating system. After several weeks of 5* ratings, my rating dropped from 4.98 to 4.97. Attempting to contact Lyft support about this, trying to get an explanation for why it suddenly dropped, resulted in several "you must have got less than 5*", and *Don't worry, your rating is excellent", several links to the FAQ about how ratings are calculated and zero answers as to why it dropped. My last request to support went unanswered. I don't bother trying to call them.