Today as I was getting ready to race out the door and go take care of an incident at my son School, I got an email from Uber letting me know that I had been suspended due to a complaint a pax or should I say pox) lodged against me. They said the usual. They were investigating and would be in touch with me shortly. To customer service's credit, they did so within about another hour and a half. Given some of the stories, I was actually fairly impressed with how quickly they did get back to me about it. The CSR, Steve, was quite nice. His tone was not accusatory at all. He asked me if I had any cancellations yesterday that were at all problematic. I told him about a woman who showed up with a one-year-old and no car seat that I refuse to take. I explained to him that I told her that I could wait for her to get a car seat, or that she could cancel. She insisted that I cancel, and I realized that it was more than 5 minutes since I had actually accepted the request, so I cancel the trip with rider requested I cancel as the reason, and then I sent a report immediately upon the cancellation fee being applied to my account. Yes, since it was more than five minutes after I accepted, this particular reason for canceling will generate a cancel fee. He saw my report and told me he would reactivate me immediately, which he did. I still don't know what her exact complaint was, which I really don't like in general, because how are you supposed to answer and accusation when you don't know what the accusation is? In this particular instance it was not an issue. Hopefully I don't have any other issues arise where it will be.