Yesterday I got one of the two trips I have been dreading. The city (the other one is the airport). Blood pressure went rather high when the pax said Star City. Anyway long story short is I missed a turn off in the ED but the pax didn't seem too concerned as he was 80 and it was his first time in the ED tunnel. I think he was quite enjoying the ride. Either way my error did not make a huge difference to travel time (we are talking 2-3 mins) and possibly went unnoticed. So a couple of questions - what happens if you get lost? Is it at the expense of the pax or can they dispute your route? Surely there are gonna be times when some of us (huge assumption - maybe it will only be me lost in the city streets or doing circles at the airport) get lost. How is this managed and has anyone become just so lost they wanted to cry??? (That could be me even with a map - may be doing the wrong job...lol). So leads to the very big question. I guess once someone is in your car you can't really cancel the job because you know it is gonna be a disaster for both yourself and the pax? Or can you? Cause I don't really care too much about my cancellation rate. I just want to do a good good with minimal stress even if that means less jobs. I am guessing I may just have to suck it up and get on with it. Do others have areas they would rather not go and have a way of managing that? Also, I was pretty honest yesterday about my experience in the city. Is this best or are you better to pretend you know what the hell you are doing and where you are going? If I set my destination to say Brighton Le Sands ( I live south) will that potentially stop me from getting trips to the airport or city? P.S. I have only done 8 trip. One elderly, one teen female and the rest young males. The female was totally obnoxious and rude. Kudos to the men for their good manners.