You DO need to prove it. It’s the basis for your entire position that calling the rider IS stated in the TOS. You have consistently made this claim, whilst consistently failing to show proof of YOUR claim. You’ve also made the threat of reporting a fellow driver to corporate over this. That alone is pretty serious, and now you say you’re not going to bother providing the documentation to support your argument?Get on the phone and call support. Ask them. Got to the Hub and ask. It's in every training video I've ever seen.
However, not trying to win an argument here or prove anything. Don't need to. So no, not posting any documentation whatsoever.
At the end of day, still maintain it's common sense and good customer service.
How would you answer this question in a job interview?
Why are you even here then? If you can’t back up what you say with factual information, and you expect others to find your supporting evidence for you, your credibility becomes worthless.
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Again, you need to stop making an argument that you refuse to show supporting evidence for.On an X ride it is required.