service Dog

Uber002

Member
FYI to all Drivers u can not denie dogs by law if they are service dogs u can not denie them period u also can not ask for the paper work if u refuse this u will be fired and banned for life i got a ladie today and complainned a bout a woman driver who refused

IF u are alergic to dogs u need to leave uber u can not sue them it is state law any one cause violating this law will be fired and banned for good this also goes for lyft
 

Da Ub

Well-Known Member
Remember that is Serive Animals only and those are registered with the State.

Emotional Support Animals are not the same thing and you do not have to abide by those guidelines.
 

Uber002

Member
  • Thread Starter Thread Starter
  • #3
Understand but wont natter they service dog and u denie them. Your firs not them u can nornask them either or u will be sued
 

Da Ub

Well-Known Member
Not necessarily.
A Service Dog has requirements that are approved by the state and it also requires proper labeling and identification.
A Emotional Support Animal is not which is why they are not allow In Safeway.
There is a big difference.
Either way it would hard to prove if you deny a ride and since you can’t prove that the denial is due to a service animal, you would not be able to be sued.
Remember you are and independent contractor and have the right to refuse service.
 

Pawtism

Well-Known Member
Moderator
*sigh* Why don't people learn the facts first? Ok, first, service dogs do not have to be "registered with the state", in fact, most states don't have a state registry and those who do, are voluntary. The information about Emotional Support Animals is correct though (thank you! :smiles:), you do not have to take Emotional Support Animals (unless you want to) as they are not service dogs. The key difference between an Emotional Support Animal, and a Service Dog is the training. There is no documentation required, and while most service dogs do wear a vest or something, they are not legally required to, and occasionally a handler won't have one on (especially if it's really hot out).

As for the "you're an independent contractor and have the right to refuse service" part, it's important to remember that you can't refuse service for a protected reason. Race, gender, religion, disability, etc. Thus you can't refuse because someone is a race you don't like, a religion you don't like, disabled (uses a service dog) etc. It's not only a federal offense to refuse a disabled person with a service dog (through the Dept. of Justice), but in most states there are state laws that make it an actual crime (a misdemeanor in most states) that you can actually be arrested and/have a criminal record over.

Proving it is actually rather easy, many of us have video these days (if you find some of my other posts, I actually give links to some of my gear, including the hat cam). More importantly, they don't even have to prove it to Uber/Lyft. If they can prove it, on the first offense you'll be deactivated, but if not, on the second offense you automatically get deactivated (proof or no proof), unless you can prove it wasn't. The ADA (the federal side of the law) allows only 2 questions. 1. It is a service dog required for a disability? (note as was pointed out earlier, you do not have to take emotional support dogs) and 2. What tasks or work is it trained to perform. This is where you'll get your fakers. They'll usually say "emotional support" at this point, and if they do, then you don't have to take it (make sure to get this on dash cam, you'll need it when they complain). If you do refuse for this reason, make sure to let Uber/Lyft know right away (offer them the dash cam footage, they probably won't take it right away but if they know you have it, when the pax does call, they're less likely to take them as seriously).

Bottom line, no, you don't have to take emotional support animals. However, yes, you do have to take service dogs, and not all will be registered with a state or wearing their vest (nor are they legally required to). Please see the Uber/Lyft service animal policies and my Ultimate Guide to Service Dogs thread, it's very long but full of a ton of important info.

https://uberpeople.net/threads/the-ultimate-service-dog-guide.253888/
https://accessibility.uber.com/service-animal-policy/
https://help.lyft.com/hc/en-us/articles/115013080048-Service-animal-policy
 

Pax Collector

Well-Known Member
Not necessarily.
A Service Dog has requirements that are approved by the state and it also requires proper labeling and identification.
A Emotional Support Animal is not which is why they are not allow In Safeway.
There is a big difference.
Either way it would hard to prove if you deny a ride and since you can’t prove that the denial is due to a service animal, you would not be able to be sued.
Remember you are and independent contractor and have the right to refuse service.
Wrong. They neither need to be registered, nor require labeling or identification.

https://www.ada.gov/service_animals_2010.htm
 

Da Ub

Well-Known Member
Wrong. They neither need to be registered, nor require labeling or identification.

https://www.ada.gov/service_animals_2010.htm
That is a service animal. As the article states a service animal is one that is trained to perform tasks for persons or perform tasks. They should also have the service dog label on them.

A emotional support animal is mentioned in the article And is not recognized.

You can refuse service
 
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Fuzzyelvis

Well-Known Member
That is a service animal. As the article states a service animal is one that is trained to perform tasks for persons or perform tasks. They should also have the service dog label on them.

A emotional support animal is mentioned in the article And is not recognized.

You can refuse service
There is no LABEL that they SHOULD have. No proof whatsoever is required.
 

Pax Collector

Well-Known Member
That is a service animal. As the article states a service animal is one that is trained to perform tasks for persons or perform tasks. They should also have the service dog label on them.

A emotional support animal is mentioned in the article And is not recognized.

You can refuse service
Yes, a service animal is one that's trained to perform tasks. However, no label or registration is required. None what so ever. EVER.

Did you just flat out say "You can refuse service?" You realize that it's a violation of Federal Law you're talking about? You cannot refuse service solely based on someone having a service animal. It doesn't matter if you're allergic to dogs, it doesn't matter if you don't like dogs, nor does it matter if you're afraid of dogs or worry they might dirty up your car.

The only ones you can refuse are Emotional Support animals. By asking the right questions the right way you can weed out the ones that are and the ones that aren't.

Remember that is Serive Animals only and those are registered with the State.
Wrong again. ADA is a Federal law and states have no say in it. No need to register with the state. Federal law trumps state law.
 

Pawtism

Well-Known Member
Moderator
That is a service animal. As the article states a service animal is one that is trained to perform tasks for persons or perform tasks. They should also have the service dog label on them.

A emotional support animal is mentioned in the article And is not recognized.

You can refuse service
Just so we're all clear, no one is saying you have to take emotional support animals, you're right that you don't have to take those. It's the claim that service animals have to have a "label" (I assume you mean vest) on them. They aren't required to have a vest (although most handlers choose to, not all do), nor are they required to have any registrations or documentation (most of the registrations are fake anyway, and the few states that are legitimately doing it, are on a voluntary basis). That's the part we're tying to make you see. Refusing an emotional support animal is fine, refusing an actual service dog is bad juju (as in, deactivated, federal civil suit, depending on your state, possible arrest and/or criminal record).

While https://www.ada.gov/service_animals_2010.html is a good start, https://www.ada.gov/regs2010/service_animal_qa.html breaks it down a bit more. Q8 especially should shed some more light on the whole "label" thing.

Q8. Do service animals have to wear a vest or patch or special harness identifying them as service animals?
A
. No. The ADA does not require service animals to wear a vest, ID tag, or specific harness.

Now you're probably going to ask "how can you tell?" They covered that too. The two questions, especially the second (that's going to get most of your fakers/ESAs almost every time). Handlers with real service dogs are well aware of the two questions and will be prepared to answer them. They'll list their tasks in a way that doesn't give away their disability (unless they are like I am half the time and will just tell you outright what their disability is and the tasks, but keep in mind they are not required to disclose their disability if they don't want to).
 
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