I do a lot , mostly hood rides. you are correct. The hood rats will always rate you low, and tend to cry and complain more. I was a 4.3 rating due to the rats. Everything could be perfect, and they will still rate low, because to them, I have the wrong paint job. I just got to the point of saying, the hell with it..1% cancellation and 0% hood rides ????
Do the hood for the next month, and see if numbers change.