I accepted a 5 star ping last night that screamed at me like a psycho once I pulled up. It was raining and I think he wanted me to pull up on the curb (not 100% sure?) . He was big, like 6 ft, 300lb big and had a bunch of garbage bags with him . He opened my door and started screaming "Open the F'ng trunk, OPEN THE F'NG TRUUUUUNK!!!!" I pulled away super fast with my door open, pulled a quick swerve to get it to shut and cancelled the ride....i grew up downtown and its hard to spook me...but this guy freaked me out. Two streets over (3 min later while I was shaking) I called Uber to report the rider. I thought they would at the bare minimum restrict the pax until they did a quick investigation......Nope! The CSR said that since I didnt accept the trip there was very little they could do... Then a few minutes later he went on to tell me that another drivers has accepted the ping... Two things I learned last night. 1) Toronto does not have a working emergency response line for drivers. Call the published # and you get a recording telling you only certain cities have it. (Confirmed by the Uber agent I had last night) Interesting read below. https://www.google.ca/amp/s/www.the...cret-emergency-hotline-panic-button-kalamazoo 2) Uber really doesnt give two ****s about us. The agent I spoke with seemed uninterested. (this I knew, but it really sank in last night) Im happy they are getting some competition. I double checked and Lyft does have a working emergency line for drivers. If a pax sent Uber a messsage and said you as a driver was acting threatening you would be deactivated in a heartbeat.....alas...it only works one way. If any drivers were hurt by a pax named Powel last night near Oakwood Ave. I tried my best to help.