Rude passenger wouldn't leave my car

Picked up this girl and she said take highway. Took 401 west from yorkdale mall and black creek exit from 400 north was closed. She told me to turn around on 400 ???
Took the next exit which was finch and I continued to take non highway route but she kept insisting to go back on highway. I checked both routes and got same ETA and explained her but she was annoying and said this is ridiculous. How is that my fault that the on exit was closed. And I was trying to avoid another closure and take the normal route. I finally did what I never did in one year. Finished the trip and told her to get out . But guess what she wouldn't leave the car even after trip is finished. Kept arguing with me for more than ten minutes and her reason was that is it unsafe for her to get out until another Uber arrives. reported her right away and Uber responded after 2 hrs saying that someone will be in touch shortly to learn more about this.
What would u have done if pax won't leave the car after trip is finished.
 

Retox

Well-Known Member
"Lady, you've got 2 options here, either I take the route suggested by Waze/Googlemaps, or I can stop the car right this moment so you can exit and get another driver, which one is it going to be? If Uber happens to charge you more than you were originally quoted, you can make a complaint and they will most likely reimburse you"

Pax doesn't leave when the ride is over? "Lady, I've completed the trip and as of right now you're a stranger in my vehicle, if you don't get out I'll have no other option but to call the cops so they can escort you out of my car"

Dash cam / Cell phone video is obviously a must in such cases.
 
How exactly did this end? Did she get another Uber?
She took long to order Uber and instead of ordering it right away she kept talking. I kept insisting please order ur uber and leave. I saw her phone and she ordered it but I did not see any car coming she probably left few mins before it arrived.
 

Harry70

Well-Known Member
Picked up this girl and she said take highway. Took 401 west from yorkdale mall and black creek exit from 400 north was closed. She told me to turn around on 400 ???
Took the next exit which was finch and I continued to take non highway route but she kept insisting to go back on highway. I checked both routes and got same ETA and explained her but she was annoying and said this is ridiculous. How is that my fault that the on exit was closed. And I was trying to avoid another closure and take the normal route. I finally did what I never did in one year. Finished the trip and told her to get out . But guess what she wouldn't leave the car even after trip is finished. Kept arguing with me for more than ten minutes and her reason was that is it unsafe for her to get out until another Uber arrives. reported her right away and Uber responded after 2 hrs saying that someone will be in touch shortly to learn more about this.
What would u have done if pax won't leave the







Last weekend I had a xl call at mercer st . Downtown. After three four minute wait one couple sat in the car so I started the trip presuming that they are the only one . I was asked to wait others are coming . they were shuttling inside out inside out of the club-were not able to assemble somehow.
I ended the ride and ask them to call another uber as I was getting late . They refused to leave the car and said 'Until cops come we won't leave '-I called 911 and hung up just to threaten. 911 operator called me back from other number and asked me what the problem was. I told her that these people r not leaving and I m an uber driver . I was asked to give the phone to them . After two minutes rider hung up . I asked them what happened ,he said that the cops have told them that the uber driver will drop you . The 911 operator called back immediately and asked me if they had left my car ,I said no . Than she said give the phone to them and was told by the 911 operator to leave the car immediately. She was with me online until they left the car .They acccused of taking cash also ,I clarified that I have a camera recording. No cash . Long story short 911 were very professional in handing the situation. They know now how to handle GTFO on phone .

Call 911
 

dmoney155

Well-Known Member
Yep, never been in that situation, but would remain calm, give fair warning and then exit the vehicle and call the cops.

On the joking note, how about park the car on the train tracks and leave lol, then ask her "how safer do you think it is to stay in the vehicle now" LOL (p.s. please don't do this lol )
 

dmoney155

Well-Known Member
I keep spray bottle filled with water nearby.If pax is not cooperating with me, I just spray them and say "U need to listen to uber driver, U need to listen to uber driver,U ......."
Lol, I'm so investing in that now... or the air horn, and everytime pax attempts to speak you blow the horn. I found people are very argumentative if you trying to be reason with them, but if you do something ridiculous, like parking on train tracks, spraying with water, fall asleep, blow air horn, fart, roll up the windows in extreme heat... they will give up quickly. It's like different flight&fight response takes over (ie I can't deal with that wako).
 

One Star

Well-Known Member
First off, did you tell her that with upfront pricing, she does not get to choose the route?
If she wants to go her way, tell her she must update her destination to unknown.
If she refuses, then just drive the recommended route and drop off at destination.
She can complain all she wants, but tell her you are doing your job properly and she can either get out here or you will continue to the destination by the recommended route.

That way if she complains to Uber, you are 100% in compliance and she will not have a leg to stand on.
If she becomes unruly because you won't follow her route, then just stop the vehicle and call the police.
Exit the vehicle if you have to. It's that simple.
 

uberpoolfool

Well-Known Member
Picked up this girl and she said take highway. Took 401 west from yorkdale mall and black creek exit from 400 north was closed. She told me to turn around on 400 ???
Took the next exit which was finch and I continued to take non highway route but she kept insisting to go back on highway. I checked both routes and got same ETA and explained her but she was annoying and said this is ridiculous. How is that my fault that the on exit was closed. And I was trying to avoid another closure and take the normal route. I finally did what I never did in one year. Finished the trip and told her to get out . But guess what she wouldn't leave the car even after trip is finished. Kept arguing with me for more than ten minutes and her reason was that is it unsafe for her to get out until another Uber arrives. reported her right away and Uber responded after 2 hrs saying that someone will be in touch shortly to learn more about this.
What would u have done if pax won't leave the car after trip is finished.

Call the Unruly Pax Crisis Hotline for the GTA central region 416 751 5555
 

Ashoor

Well-Known Member
What did she look like? Did she look like someone who could cause trouble when she got in? And didn't know if you mentioned her rating?
 

Zokipoki

Well-Known Member
Picked up this girl and she said take highway. Took 401 west from yorkdale mall and black creek exit from 400 north was closed. She told me to turn around on 400 ???
Took the next exit which was finch and I continued to take non highway route but she kept insisting to go back on highway. I checked both routes and got same ETA and explained her but she was annoying and said this is ridiculous. How is that my fault that the on exit was closed. And I was trying to avoid another closure and take the normal route. I finally did what I never did in one year. Finished the trip and told her to get out . But guess what she wouldn't leave the car even after trip is finished. Kept arguing with me for more than ten minutes and her reason was that is it unsafe for her to get out until another Uber arrives. reported her right away and Uber responded after 2 hrs saying that someone will be in touch shortly to learn more about this.
What would u have done if pax won't leave the car after trip is finished.

If you were supposed to take black creek and the exit was closed on the 401 and forced you to 400 north, you should have gone to finch, hooked a left turn and then jumped on the highway going south to get on to black creek (like the rider informed you to do). Why would you take streets or as you call it the 'normal' route when that takes way too long, you're way up on finch and she needs to go south. You are not avoiding another closure, if you knew anything as a driver you would know that black creek would be open coming from the north end of the city.

Another thing, why would you get so angry and end the trip for such a trivial issue?. Big deal, the on/off ramp was closed, reroute and it's all good. If rider is not happy, you need to know how to talk to people, not just get angry and drop them off in the middle of nowhere.

From the way you explained what happened, you certainly deserve the 1 star the rider gave you. First of all, YOU need to apologize to the rider that YOU didn't know the on/off ramp is closed, that's called customer service because YOU are the one driving for money and the customer is paying YOU. The customer will most certainly understand that the GPS did not tell you the ramp is closed, you weren't listening to AM680 for up to date closure and you are human.

Please learn to respect the customer, as the rider was in no way at fault that they didn't know the ramp was closed.
 
If you were supposed to take black creek and the exit was closed on the 401 and forced you to 400 north, you should have gone to finch, hooked a left turn and then jumped on the highway going south to get on to black creek (like the rider informed you to do). Why would you take streets or as you call it the 'normal' route when that takes way too long, you're way up on finch and she needs to go south. You are not avoiding another closure, if you knew anything as a driver you would know that black creek would be open coming from the north end of the city.

Another thing, why would you get so angry and end the trip for such a trivial issue?. Big deal, the on/off ramp was closed, reroute and it's all good. If rider is not happy, you need to know how to talk to people, not just get angry and drop them off in the middle of nowhere.

From the way you explained what happened, you certainly deserve the 1 star the rider gave you. First of all, YOU need to apologize to the rider that YOU didn't know the on/off ramp is closed, that's called customer service because YOU are the one driving for money and the customer is paying YOU. The customer will most certainly understand that the GPS did not tell you the ramp is closed, you weren't listening to AM680 for up to date closure and you are human.

Please learn to respect the customer, as the rider was in no way at fault that they didn't know the ramp was closed.
That's exactly what I did. And when she said how long I said I wud take 20 mins both ways after checking the eta for both routes and via streets it was 12kms and via highway it was 16kms but eta same. I already had travelled extra kms and did not want to face another closure so I did what I felt confident in which is to take the streets. then she calls this is ridiculous. And since she was acting weird I did not want to continue tu trip hence warned her and after she did not stop arguing I canceled the trip. Give me 1 star I dnt care.

What did she look like? Did she look like someone who could cause trouble when she got in? And didn't know if you mentioned her rating?
She looked nice when she got in. But suddenly started acting like she doesn't know anything. I also mentioned to her that she seems she's is drunk then she her self confirmed that. I did not really pay attention on her rating but I believe if I accepted the trip it was good rating.
 
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Zokipoki

Well-Known Member
I mentioned that when she acted like she doesn't know what is going on after she told me to make a u turn on highway lol. And I said I think you are drunk.

If someone told me to make a uturn on the highway I would assume they are asking me to get off at the next exit and jump back on the highway going the opposite direction.
 

Z00mer

New Member
Lol, I'm so investing in that now... or the air horn, and everytime pax attempts to speak you blow the horn. I found people are very argumentative if you trying to be reason with them, but if you do something ridiculous, like parking on train tracks, spraying with water, fall asleep, blow air horn, fart, roll up the windows in extreme heat... they will give up quickly. It's like different flight&fight response takes over (ie I can't deal with that wako).

I like the heat idea... Windows up, direct all air to rear and blast the heat at 'em
 
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