Over July 4th weekend I was notified that I would not be able to pick up in Virginia due to 3 infractions in the last 3 years. I have no infractions anywhere. After 2 weeks of driving only in DC/MD,a crapload of deadhead hours driving back to those areas after dropping off in VA, and 32 (I'm not even joking) emails support finally understood what I was talking about and restored my access. Yesterday, it appears the same thing happened. I emailed them again very plainly asking them to restore my access...the response I got 4 hours later is that I need to make sure my phone isn't on silent. Sigh. I can't even with these people anymore.