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Returned item confusion

waldowainthrop

Well-Known Member
One of my riders left a set of keys in the back seat. I knew it was one of my last two rides so I created a support ticket with a picture of the item. Uber support is completely confused and thinks I am a rider with a missing item.

At midnight I get a call from a passenger. It is too late so I text back that I can arrange a pickup near my home or I can drop it off when I am in their neighborhood at a specific time window. Of course they pick the latter but I don’t care because I need the keys out of my car now. I return the item, no problem, but the tip is a cannabis edible 😐.

Later in the morning I have a string of missed calls and one successful call from a different passenger complaining that I charged them $15 for a missing item. I tell them I am annoyed too because Uber charged the wrong person and now I will probably get zero. I get in touch with phone support to refund the incorrect charge. I call the passenger back to tell them it is being resolved and to blame Uber support since they are messing with both of us.

The situation is defused but it cost me at least an unpaid half an hour of time that I didn’t need to spend dealing with this garbage. Other driver and passenger combinations would have resulted in a deactivation or 1 star I’m sure. I’m glad I am good at deescalating and dealing with things quickly but this is essentially charity work for non-tipping passengers.

I am starting to see why some people refuse to return items.
 
Last edited:

L DaVinci

Well-Known Member
One of my riders left a set of keys in the back seat. I knew it was one of my last two rides so I created a support ticket with a picture of the item. Uber support is completely confused and thinks I am a rider with a missing item.

At midnight I get a call from a passenger. It is too late so I text back that I can arrange a pickup near my home or I can drop it off when I am in their neighborhood at a specific time window. Of course they pick the latter but I don’t care because I need the keys out of my car now. I return the item, no problem, but the tip is a cannabis edible 😐.

Later in the morning I have a string of missed calls and one successful call from a different passenger complaining that I charged them $15 for a missing item. I tell them I am annoyed too because they charged the wrong person and now I will probably get zero. I get in touch with phone support to refund the incorrect charge. I call the passenger back to tell them it is being resolved and to blame Uber support since they are messing with both of us.

The situation is defused but it cost me at least an unpaid half an hour of time that I didn’t need to spend dealing with this garbage. Other driver and passenger combinations would have resulted in a deactivation or 1 star I’m sure. I’m glad I am good at deescalating and dealing with things quickly but this is essentially charity work for non-tipping passengers.

I am starting to see why some people refuse to return items.
You’ll learn to never ever contact support grasshopper.
 

waldowainthrop

Well-Known Member
  • Thread Starter Thread Starter
  • #5
Throw missing items in a mail box, let the post office sort it out.
Yep. I am going to reserve hand delivery for people who actually value the service. My socialistic values are at odds with this because it means people who can’t afford $40 returns don’t get their items back in a timely manner. That’s what I would pay (at least) for a lost phone or keys.

Anyone else can go deal with a bureaucracy.
 

Mkang14

Well-Known Member
Okay this should make you feel better...

I actaully paid to overnight a stinky onion smelling old iphone to a pax in SF.

I was trying to be nice and a life saver but kicked me in the ass because not only did the snowflake become rude, the package ended up changing me $35 (thought it would be less through work).

Why did I do that 🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️
 

sellkatsell44

Well-Known Member
Okay this should make you feel better...

I actaully paid to overnight a stinky onion smelling old iphone to a pax in SF.

I was trying to be nice and a life saver but kicked me in the ass because not only did the snowflake become rude, the package ended up changing me $35 (thought it would be less through work).

Why did I do that 🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️
You’re too nice!

I couldn’t even get ahold of the driver to get my yohji Yamamoto shrug back (granted I had to buy it used since it was made before I was an adult) and I was going to throw a couple hundred at him.

never left anything in a car since.

that person doesn’t deserve your $35... did he or she even pay that in fare?!

Also if you shipped it you must have an addy. Egg time during Halloween woulda been ace. I think you have a few seconds for the ungrateful? 😘
 

Mkang14

Well-Known Member
You’re too nice!

I couldn’t even get ahold of the driver to get my yohji Yamamoto shrug back (granted I had to buy it used since it was made before I was an adult) and I was going to throw a couple hundred at him.

never left anything in a car since.

that person doesn’t deserve your $35... did he or she even pay that in fare?!

Also if you shipped it you must have an addy. Egg time during Halloween woulda been ace. I think you have a few seconds for the ungrateful? 😘
My coworker told me it was going to be $5. There was some misunderstanding. It is what it is.
 

sellkatsell44

Well-Known Member
My coworker told me it was going to be $5. There was some misunderstanding. It is what it is.
But didn’t they tell you the price when you checked out or in person? I woulda stopped there but that’s just me.

I’m nice but not that nice. That person is one lucky sob.

did you keep the receipt to do a return fee on uber? That would soften the blow a bit.
 

Mkang14

Well-Known Member
But didn’t they tell you the price when you checked out or in person? I woulda stopped there but that’s just me.

I’m nice but not that nice. That person is one lucky sob.

did you keep the receipt to do a return fee on uber? That would soften the blow a bit.
No we dont see the discount until later and went by what shipping said. My coworker got the package set up for me through the ups form and put in the request with employee discount. Either she did something wrong or shipping misunderstood what we were doing.

I saw a $60 pending charge on my credit card that turned to $35
 

sellkatsell44

Well-Known Member
No we dont see the discount until later and went by what shipping said. My coworker got the package set up for me through the ups form and put in the request with employee discount. Either she did something wrong or shipping misunderstood what we were doing.

I saw a $60 pending charge on my credit card that turned to $35
That’s steep.

it costs me $60 to ship overnight to nyc before discount on ups.

and that’s flat envelope...

$20-30 before discount within San Francisco Bay Area.

I guess it depends on the discount.

flat usps at $15 is better next time. No gain on the return fee but at least you about breakeven
 

tohunt4me

Well-Known Member
One of my riders left a set of keys in the back seat. I knew it was one of my last two rides so I created a support ticket with a picture of the item. Uber support is completely confused and thinks I am a rider with a missing item.

At midnight I get a call from a passenger. It is too late so I text back that I can arrange a pickup near my home or I can drop it off when I am in their neighborhood at a specific time window. Of course they pick the latter but I don’t care because I need the keys out of my car now. I return the item, no problem, but the tip is a cannabis edible 😐.

Later in the morning I have a string of missed calls and one successful call from a different passenger complaining that I charged them $15 for a missing item. I tell them I am annoyed too because Uber charged the wrong person and now I will probably get zero. I get in touch with phone support to refund the incorrect charge. I call the passenger back to tell them it is being resolved and to blame Uber support since they are messing with both of us.

The situation is defused but it cost me at least an unpaid half an hour of time that I didn’t need to spend dealing with this garbage. Other driver and passenger combinations would have resulted in a deactivation or 1 star I’m sure. I’m glad I am good at deescalating and dealing with things quickly but this is essentially charity work for non-tipping passengers.

I am starting to see why some people refuse to return items.
Wait.

Uber will next
Deactivate you for " Fraudulent Claim".

"NO GOOD DEED GOES UNPUNISHED".
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That’s steep.

it costs me $60 to ship overnight to nyc before discount on ups.

and that’s flat envelope...

$20-30 before discount within San Francisco Bay Area.

I guess it depends on the discount.

flat usps at $15 is better next time. No gain on the return fee but at least you about breakeven
U.S. mail $10.00 overnight 1 oz envelope.
 

waldowainthrop

Well-Known Member
  • Thread Starter Thread Starter
  • #19
This is tuition at Life University.

Course is called "Keep Track Of Your Shit 101"
To be fair to me, I usually don’t let passengers out of my car without their stuff. This is the second time and definitely the last time I’ll handle it this way. I agree about the life lesson thing, I’m just too nice for my own good sometimes.
 

New2This

Well-Known Member
To be fair to me, I usually don’t let passengers out of my car without their stuff. This is the second time and definitely the last time I’ll handle it this way. I agree about the life lesson thing, I’m just too nice for my own good sometimes.
The way I do it is say this: "make sure you take everything with you. Anything you leave I put on Ebay."

I get a lot of chuckles but I haven't had any lost items in months.
 
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