I've noticed recently when calling support to try to add a delivery note after speaking to the customer to get their okay to leave the package, support's reply was that it was up to me if I felt safe to leave the package even when told that customer said it was okay to leave. The shift from having verbal confirmation from customer is no longer valid it seems as previously we were able to do by having support adding customer's okay in the delivery note (after speaking to the customer). Since Amazon is (probably) not recording the conversation between the driver and the customer when calling through the app, they probably don't consider verbal confirmation as valid. Since UPS and FedEx have customer's signature on file for leaving packages, Amazon only has customer order instructions for liability (if that). Unless customers specifically put it in the order notes to leave the packages, having a verbal confirmation during delivery is meaningless. Drivers will be blamed for missing packages (even if the customer stole it themselves). I'm not sure the drivers wouldn't be blamed even if the customer stated in the order notes to leave the packages. If you don't feel safe leaving the package, don't bother calling the customer or support to get the authorization. Return the package as NSL (no safe location to leave). The ability to add to the customer delivery note (by calling support) to put the liability on the customer and not on the driver is apparently dead. Even though we've been able to do it for a long time, I'm not sure if Amazon wouldn't still blame the driver. At least I felt that we wouldn't be blamed for following customer's verbal instructions. Amazon's mission to be “to be Earth's most customer-centric company" where they care more about the customers than their employees (, subcontractors or their ICs). Edit: Nothing to fallback on (probably been that way from the beginning) for those NSL packages. Edit2: There's probably no point in calling support anymore (even for access codes).