Reasons you've given 'Thumbs Down'

Here's my $0.02.. being a new driver with a background in software development, I know this all works off machine learning algorithms. I set aside some cash and blocked off some time to allow me to accept every trip and give all thumbs up to everything for the entire first week. Without having any problems, magically, I had 2 thumbs down from merchants, an 85% rating, and thumbs up from all customers. I attribute this to a safety mechanism built into the driver selection code that automatically tanks the rating of new drivers who are doing too well. Now, here I am with almost a 100% rating again, 1 week later, thumbs up from almost every customer, and no thumbs down aside from the first (automated) two. Since I'm done with my first two weeks and almost done with my first 30 days, I only give thumbs down for the following conditions:
*"Not ready" status for more than 5 minutes
*More than one order
*At least 5 visits to the establishment

My rating goes up everyday and I'm averaging 2-3 orders per hour. 1 ping every 14-23 minutes, each trip worth $5+, and most will be double orders so I'm averaging around $25-$30/hour. As a test, I've been giving 1 thumbs down every 3-5 trips and so far I seem to be getting an instant ping to a new location almost every time I cancel but also seem to main my ping interval. Remember, you're not being assigned trips by people. It's all done by machine. There's always a way to beat their system because uber hires amature programmers at the lowest possible price.
 

The Jax

Well-Known Member
Pretty sure hotel peeps are supposed to meet you in the lobby. Hotel policy is do not go to that room. (Reasons of sexual assault and sex assault accusations). I say this as a vendor who has worked in hotels for two decades, been told not to go and also seen many many food delivery guys in the lobby. Call pax as you approach hotel and tell them you’re in the lobby.
I disagree with having them come down. Walk in, go to the room, done. I don't have time for customers to get up, get dressed, and walk slowly and take the elevator, then tip less because they had to come down. I go up regardless of the hotel policy. I've had Ritz Carlton security escort me out after heading back down a service elevator accessible by the back door. Haha I get the delivery done. I don't care if I need a ladder or a boat. I will deliver to my customer. And if you ever met me in person, you would know for a fact I am not kidding about that.
 

HotUberMess

Well-Known Member
I disagree with having them come down. Walk in, go to the room, done. I don't have time for customers to get up, get dressed, and walk slowly and take the elevator, then tip less because they had to come down. I go up regardless of the hotel policy. I've had Ritz Carlton security escort me out after heading back down a service elevator accessible by the back door. Haha I get the delivery done. I don't care if I need a ladder or a boat. I will deliver to my customer. And if you ever met me in person, you would know for a fact I am not kidding about that.
Yeah. I can see you now, canoe and ladder strapped to your back as you scale the fire escape ladder.
 

notmyfavoritething

Active Member
I disagree with having them come down. Walk in, go to the room, done. I don't have time for customers to get up, get dressed, and walk slowly and take the elevator, then tip less because they had to come down. I go up regardless of the hotel policy. I've had Ritz Carlton security escort me out after heading back down a service elevator accessible by the back door. Haha I get the delivery done. I don't care if I need a ladder or a boat. I will deliver to my customer. And if you ever met me in person, you would know for a fact I am not kidding about that.
I guess I never even asked about the hotel's policy. If they gave a room number, that's were I went.
 

The Jax

Well-Known Member
I guess I never even asked about the hotel's policy. If they gave a room number, that's were I went.
Its rare for my market. I only have the Ritz Carlton Hotel and, for whatever reason, this middle class (its nice but not special or super fancy) extended stay hotel that have this policy. However, I know my market so if its the Ritz, I use the service elevator and dodge security. Only once was I caught. For the extended stay, I usually text or call the customer right after I get the order and have access to them and ask them if its ok I can leave the food at the front desk and if they say yes I would tell them to just make a courtesy call for me so they know its coming. But thats about it.

Yeah. I can see you now, canoe and ladder strapped to your back as you scale the fire escape ladder.
Actually, several years ago, I showed up at a house where they were having some sort of party on the second floor and it was a large order. It was one of those homes where they cut the levels into apartments. So I was knocking and calling and nothing but I could clearly see people. So next store there was a ladder because contractors were working on something on that house. It was the evening and the contractors were gone but their stuff was still there. I grabbed the ladder and put it up against the second floor window and went up. The look on their faces when they seen me at the window. One of the women in the room screamed. Haha. I told them not to be alarmed but I was the delivery guy so if someone could be so kind then to turn the music down then come downstairs and grab this order from me, that would be great. I then went back down the ladder, put it back, then went back to my car, grabbed the order, and met them at the door. That was back in the day when I worked for a company and not an app and I got a nice cash tip from that.

The other time when I was delivering to a campground with this lake in the middle. The customer gave the wrong address. One of those W instead of E deals. So I call them when I realize and they were on the complete other side of the lake. Would of taken me 15 minutes to get around. So I just went in this guys backyard who had one of those boats at the dock and untied it, started it up, and took the boat over. You can imagine on my way back, here comes Fish and Wildlife Police with their police light bar flashing and an angry boat owner standing on his dock with his hands on his hips. Once I explained everything, the police found it more funny then the boat owner. I told the boat owner next time I am heading over there I would drop off a free pizza and he was fine with that. And next time I got a delivery over there on his side, I asked the manager and they comped me a pizza and I dropped it off so all good.

Again, both stories were from a different time. Before the delivery apps when everyone tipped and people were nicer.
 

UberAdrian

Well-Known Member
I never give anyone a thumbs down for anything. Because:

A) It doesn’t benefit me in any way, and just in general doesn’t do anything. You would think Uber would use the feedback to improve the system but no, it’s a total scam.

B) This is anecdotal but it’s been my experience that ping density plummets after you give a thumbs down for any reason. Receiving a thumbs down however does nothing. Classic bass ackwards Uber!

If you really wanna stick it to em, use cancel.
 

NYUber123

Well-Known Member
Here's my $0.02.. being a new driver with a background in software development, I know this all works off machine learning algorithms. I set aside some cash and blocked off some time to allow me to accept every trip and give all thumbs up to everything for the entire first week. Without having any problems, magically, I had 2 thumbs down from merchants, an 85% rating, and thumbs up from all customers. I attribute this to a safety mechanism built into the driver selection code that automatically tanks the rating of new drivers who are doing too well. Now, here I am with almost a 100% rating again, 1 week later, thumbs up from almost every customer, and no thumbs down aside from the first (automated) two. Since I'm done with my first two weeks and almost done with my first 30 days, I only give thumbs down for the following conditions:
*"Not ready" status for more than 5 minutes
*More than one order
*At least 5 visits to the establishment

My rating goes up everyday and I'm averaging 2-3 orders per hour. 1 ping every 14-23 minutes, each trip worth $5+, and most will be double orders so I'm averaging around $25-$30/hour. As a test, I've been giving 1 thumbs down every 3-5 trips and so far I seem to be getting an instant ping to a new location almost every time I cancel but also seem to main my ping interval. Remember, you're not being assigned trips by people. It's all done by machine. There's always a way to beat their system because uber hires amature programmers at the lowest possible price.
The computer is giving you 2 to 3 orders per hour, plus boosts because you are new and they want you to keep driving. The boosts will gradually lower, until it disappears. If you stay until next summer, you will be happy if you get one ping per hour. The computer will laugh at you as you curse the app. Then you will sign up for GH, DD, Amazon Flex and join the wait list for Caviar out of frustration.
 
The computer is giving you 2 to 3 orders per hour, plus boosts because you are new and they want you to keep driving. The boosts will gradually lower, until it disappears. If you stay until next summer, you will be happy if you get one ping per hour. The computer will laugh at you as you curse the app. Then you will sign up for GH, DD, Amazon Flex and join the wait list for Caviar out of frustration.
I've noticed the boosts are not nearly as good as the weeks go by. The cynicism is already beginning to fortify. I was seduced by the dark side and now I see the error of my ways.
 

CZ75

Well-Known Member
Thumbs up for everyone if it's running smoothly. Restaurant has the food ready or takes 'em 1-2 minutes after I arrive: thumbs up. I doubt the delivery side of things even matters to Uber but I do give thumbs up and downs seriously. For example if it's an apartment complex that has no lighting and no visible building numbers, one would think Uber would at least take that "Hard to Find" feedback and maybe increase the delivery timer accordingly. I would hope so, anyway. There's also the places that are painted entirely in fire lanes, valet-only parking, and with people constantly walking on the street. Those get thumbs-down too (No Parking). It's where I call and hope I don't get an answer so I can start that timer while I'm just driving in circles....
 
I had three thumbs up from vendors. I just looked back and now there is two thumbs up. Nothing with a thumbs down. Can anyone explain this? Or is it the app?
 

Im_The_Brains

Active Member
Maybe I've just been missing it but I don't see the thumbs up or down option for the person I'm delivering to. I just hit delivered and app goes back to home screen
It should be right above the Start Delivery button / slide
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I had a five guys order that went across the street to a mall. I thought it went to a stand alone business or in the strip. I couldn’t find it. Asked a few people. One said this way, one said that way, the other didn’t know. So I’m driving up and down. Then I get the idea to drive to the pin. Well, I took me to the middle of the parking lot on the other side. Call the customer, voicemail not set up yet. Drive all around the place and eventually see instructions (my fault). The place is in the mall part. Park at the entrance, not easy, through the mall, get to the store. Gave it to a coworker (he was busy) and said “he’s lucky I had a half ounce of patience left to get it there. One more minute I’d have left it on the curb and driven away “ I wasn’t happy to begin with and now 20 minutes I was wound up. He got a thumbs down. I also got an unprofessional notice.
Thats rough ...
 

Scuba Steve

Well-Known Member
I had three thumbs up from vendors. I just looked back and now there is two thumbs up. Nothing with a thumbs down. Can anyone explain this? Or is it the app?
It shows a rolling total of your last 100 thumbs up/down .

Each one disappears after the next 100 come in ..
 

Slave2daEats

Active Member
I misread the OP as having received 3 thumbs down from those customers. I was like really, that's harsh of them, but not surprising... If you even knew for sure it was from those 3 customers.

I do rate restaurants down now and then, either a long wait or being unprofessional (not getting served properly, or acting like I'm a nuisance). Virtually none for customers, even if they are @@@@@@@@.
 

DriverMark

Well-Known Member
This is probably the worst possible time to begin using Uber Eats. Just walk away from it while you still can.

And to answer your question, I give "thumbs down" just because I can. If they didn't want us to give thumbs down they wouldn't have given us the option.

I hope that clears everything up.
Yea, walk away. We don't need more competition :p

Some eats I mixed in with DD.....

1588005537657.png

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On that note, I hardly ever give a thumbs down on Eats. Customer really needs to be some type of special for that.
 

tkman

Member
I have never given an thumbs down to a customer. I give thumbs down to any restaurant that I have to wait more than 10 minutes for the order. I will wait 15 minutes if it is a double order.
I had not thought of giving a thumbs down on customers. I find it really irritating when you get an address that ends up being an apartment or complex with no unit number. Or an address where you can not drive up to the address - From a parking lot that you have to walk down some path to get to the door. However for any of these I have not given a thumbs down.
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These are not reasons to give a “thumbs-down.”
These are reasons to cancel the damn orders and eat the food yourself.
I disagree. I am hoping that a thumbs down on a restaurant will help Uber realize a restaurant is a problem for preparing food in a timely manner. I really want the app to adjust if every driver gives a thumbs down to a restaurant for long wait, the app should start building in delays. This would improve the situation for everyone. If you don't rate a bad restaurant It's like giving a winners medal to all participants in a sport. Performance and results become meaningless.
 
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UberAdrian

Well-Known Member
I have never given an thumbs down to a customer. I give thumbs down to any restaurant that I have to wait more than 10 minutes for the order. I will wait 15 minutes if it is a double order.
I had not thought of giving a thumbs down on customers. I find it really irritating when you get an address that ends up being an apartment or complex with no unit number. Or an address where you can not drive up to the address - From a parking lot that you have to walk down some path to get to the door. However for any of these I have not given a thumbs down.
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I disagree. I am hoping that a thumbs down on a restaurant will help Uber realize a restaurant is a problem for preparing food in a timely manner. I really want the app to adjust if every driver gives a thumbs down to a restaurant for long wait, the app should start building in delays. This would improve the situation for everyone. If you don't rate a bad restaurant It's like giving a winners medal to all participants in a sport. Performance and results become meaningless.
it’s ok. Text the guy that you’re here and fart the timer.Leave with your food after 5m.
 

Oscar Levant

Well-Known Member
I just started doing UberEats last week and I'm neutral on it. Main reason I do it is because you can rack up trips towards quests/bonuses faster doing it...

Out of the 20 or so deliveries I've done, I've given 3 "thumbs down."

Which reasons have you given either the business or the customer a "thumbs down"?


1.) First time was because I get to this dude's place, and there is no street parking -- permit-only for residents. So I have risk it by parking and flashing my lights. Then I get to the apartment and it requires a code to get in. The customer could have at least left the code in the notes for the driver or something. I guess he expected me to get to the door and "magic" would happen. So I try to call him, then he eventually calls me. He texts me the code. I get in and walk

So, given that he should know there's no street-parking for non-residents and that I need a code to get in, he couldn't have done like the more reasonable customers and simply walked down a flight of stairs to wait for me to pull up by?

2.) Second time was just because I had to deliver to a hotel, and he put in the wrong room # on the wrong floor. He was nice though and tipped.

3.) This guy must've been entitled or lazy or something, because he was literally waiting outside of the front of his apartment, about 25 feet from my car. I'm thinking he's going to walk up to the car, which would have taken 4 seconds to do. He just stands there, and I'm in a no parking area so I have to stop the car, flash the lights, get out, grab the stuff, and hand it to his lazy ass. And he's looking at me all uncomfortably as well.

I got bad news for you, you are going to encounter that kind of thing every day of the week you work. People just don't think of things like putting in codes, or helpful information. Some do, most don't. You have to call them, or text them. You'll have to get used to it, or quit. I don't let my ego get the best of me, I need those tips so I'm willing to just deliver the food, and go on to the next delivery. (But, I do have limits. I'm not in good shape, physically, at 69, I'm not walking up four flights of stairs, so I text people and explain why I just can't do it, and they usually understand ). I don't rate people, personally. I give thumbs up or down for restaurants depending on how long they take.
 
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