OK, I know that CSR's don't really read e-mails, but this is hurting Uber's profit, and reputation with riders. I am posting the e-mail I sent the Charlotte office, and their reply. Sheila (Uber) Sep 13, 08:54 Hi Daniel, Thanks for writing in. Happy to help with this. Uber highly values the feedback of its partners and we take what you're saying very seriously. As a growing company, we are constantly seeking ways to better enhance the Uber experience from both drivers' and riders' perspectives. Also, referring another driver is easy and a great way to make some extra money. You can refer friends by pressing the blue button on the bottom of the offline screen in the Uber Partner App, or by logging into your account athttp://partners.uber.com and clicking on "Driver Referrals" in the black column on the left-hand side. Just enter their name and email or phone number and you'll be ready to go. If for any reason you do not see this blue button, just double-tap the home button and force quit the app, and then re-open it. Referral incentives are automatically added to the miscellaneous payment section of your invoice once your friend completes the required number of trips. We appreciate your thoughtfulness and taking the time to write to us. We will evaluate your feedback internally. Let me know if I can be of further assistance. Have a great day. Best, Sheila help.uber.com Daniel Dixon Sep 13, 08:46 I turned on my app yesterday on my way to Charlotte from Gastonia, and got a ping in the Gastonia area, near the PSNC office. The rider told me she liked using Uber, but it is hard to get a ride from Gastonia. A few of the bartenders in Belmont and Gastonia have told me the same thing, their customers can get an Uber from Charlotte, but have trouble getting a ride back. Can Uber promote the Gaston county area we serve like they are the Huntersville and Concord area? We need to build a driver base in this area. I have been handing out the rider cards with my code on them to local bars, and I will be leaving some at the Hotel front desks. I left the names in because #1 I use my real name on here, I have nothing to hide, and #2 the CSR used a first name only. They send text messages daily trying to cover Davidson, and Cornelius, but i had to find out by accident that riders can request a ride in Gastonia. Like it or not, the Gastonia area is growing, and we need to be available to serve riders there. If we don't someone else will.