I have been driving for Uber for a while and after 650+ Rides and ratings I had never gotten a 1 star rating and I only had 10 4 star ratings and 2 3 star ratings. I never had a 2 star or 1 star rating before I picked this PAX up and I was nice to her even though she was rude and messed up my car and her friend kept coughing on me and not covering her cough and I still smiled and thanked her and told her to have a wonderful day . And I have no clue what I did to deserve a 1 star rating. But now my rating has dropped to a 4.93 and it ticks me off because I try hard to keep my rating up. I remember her name and address now and I will never pick her rude self up again. I think we should be told why we received a low rating.