I've had a 4.95 for the past couple of weeks with 1700 trips. But in just 3 days its dropped to a 4.93 . I've been doing everything the same. So I wonder if it has to do with the new passenger app update.
I'll tell you why and it's the dumbest reason but I think it's true. Because it's the only positive feedback we ever get. No tips, crappy pay, barely even a thank you for baggage handling, take me to the drive thru, etc. The only positive feedback we ever get are those goddam useless free stars. So it's not much but it still makes you mad when you don't get one of themWhy worry about it,it's not like it pays more anyways.
Like the duck said, we do take it personal.I don't know. I guess it doesn't really matter.