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Raising my ratings

This is a great forum and I really appreciate your feedback. Today was my first day back driving after being out of town for my other job for 6 weeks. The thing I always trip about is ratings. I thought today went really well except one ride where my GPS gave me a dopey route to pick up a pax and she commented on my arrival time. I worked 8 hours, did 14 rides and when I got home saw I had a 4.5. Twice I worried about this and by the next morning my rating went up. Is that common? One week in June I got a 4.5 overall and a warning note from headquarters in my weekly summary. My overall rating is 4.81. Do some people not rate you right away? I had the waters, cleaned the car, opened the door, helped a couple going to the airport with tons of luggage. I wish you could get some specific feedback if there is a problem. I just got the boilerplate suggesting I open car doors, be friendly, and "try to give excellent service". My whole goal today was to hit that 5.0 and I just don't know how to get there.
 

cityjohn

Active Member
From my reading here it's more or less a personality rating. Water, candy and doors do not factor in. Above all, just be friendly and confident.

From my own experience, even the non-talkers appreciate when you bring up topics instead of letting the ride go on in silence. I glance in the mirror occasionally to see if my pax are playing with their pad and phone; if not I converse.

Also, EVERYONE says whatever if you ask what music to listen to. Watch for cues like them humming along, and do your best to assess what tunes are best. I think of it as the music in a retail store: Even if you're going to be there for an hour, you don't ask the manager to change it, but you do appreciate if it's something you like.
 
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  • #3
That is really smart and something I don't do. I've had some great conversations in this job which is its #1 perk. I met a show runner from a hit TV show who was fascinating and tonight a really cool lady who retired with her husband on a boat. I don't play music which I should perhaps offer and automatically turn the GPS on when pax get in the car which can be annoying as it drones on. Going forward, I'm going to ask if they prefer the GPS or directing me their way. I've rarely started conversations and taken my cue from the pax if they wanted to talk. This is all ironic since I do focus groups and talking is my primary occupation. I always find I'm better at the end of the shift when I'm less concerned about just getting them there quickly and safely. I still wonder when they rate you. Is it right after the ride or when they sign on the app again? I'm hoping for that next morning poll bump and wonder what causes that.
 

cityjohn

Active Member
I still wonder when they rate you. Is it right after the ride or when they sign on the app again? I'm hoping for that next morning poll bump and wonder what causes that.
I've heard that even if they do the rating right away, its effect doesn't show up for 24 hours. Probably so you don't try to hunt them down.
 

Optimus Uber

Well-Known Member
You're over analyzing it. Most passengers want to get from A to Z as fast as possible.

They want to know that you know how to get to your destination.

If they are going to a movie and there is a restaurant nearby. You would say, oh I see your going to the movies, that's right next door to the red lobster.

If you can relate another landmark close to their destination it gives them the impression you know what you are doing.

Also it's more of a personality match. Like a 15 minute date. Yeah, you're not dating, but you can still be friends at the end as you both go your separate ways.

All the other things get in the way. Water, gum, mints, chips, hot dogs, lotion, tissues. Those are for the millenials. Normal passengers don't even want to see that crap. They want a car that's professional inside. Not looking like a disco club with led lighting or a 7-11 with food products all over the place.

Simpler is better. A to b, c ya. That's what they want. They don't want to be with you any longer than you want them in your car.
 

cityjohn

Active Member
Water, gum, mints, chips, hot dogs, lotion, tissues. Those are for the millenials. Normal passengers don't even want to see that crap. They want a car that's professional inside. Not looking like a disco club with led lighting or a 7-11 with food products all over the place.
Exactly. No need for this:
 

cityjohn

Active Member
By the way, about five percent of my passengers ever ask for a mint. The Tic Tacs in my center console answer the call neatly and look more like they're my own personal incidental Tic Tacs than a recently stocked mini bar.
 

Amsoil Uber Connect

Well-Known Member
Ratings can come either or and 30 days or more just depends. That's why it says 35 out of 40 " rated" trips.

Always be happy and friendly. Grumpy guys are creepy. If they want to talk, talk. If they are quite be quite. Have to be flexible on that. If a couple is having a convo between themselves do not interject unless they include you in the convo.

Music. Mostly rock stuff, an alternative station for the youngsters and an R n B station. Always leave it on low. Led Zeppelins Casmire? Was on, asked to turn it up so she could sing to it. Fortunately she had a decent voice. Even played my Birthday Massacre CD a couple of times.

But what do I know. Been 4.75 avg for months.
 
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  • #9
I think you apply a lot of common sense to all of this. It may be the small stuff like asking if the A/C is comfortable when they get in so they feel more like it's their ride. When I think of all the rides I've taken in taxis with sullen drivers who refuse rides because the trip isn't long enough, tell you their credit card machine is broken or that the man takes their tips unless you pay in cash, and grunt responses at questions it sure is a marked contrast to Uber where we jump though hoops to keep the rating above 4.6.
 
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  • #10
Music will be new but I know I've never been grumpy. Had a second issue today where my Uber phone required an upgrade and the new version didn't provide me that temp phone number to call pax on. A couple pax came out of their builkding and said they didn't know I was there when the app instructed me to wait for the pax as they had been notified. Not the case. I think I also need some schooling on Uberpool. So far I just see it as a way their individual fares go down. I've yet to have a second pax to pick up going the same direction when I saw Uberpool pop up on the screen. Being tough on myself but believe cityjohn is right about confidence. I got a little rattled when my second pax complained about how my Garmin led me to her and that I didn't realize her street was a dead end before I started. The more I think about it, I've got to let her go. This rating thing is getting to be a bigger deal to me than the money and that puts me first in line for some Ubertherapy.
 

Tim L

Member
My overall rating is a 4.79. I'm ok with it. I've had a few rides with awkward silence because I can't think of any topic to bring up. I think like others here that people want you to know where you are going and want you to be nice. Lots of good advice here.
 

madUber74

Active Member
Don't sweat your rating too much. Not sure how many rides total you've given but after you go over several hundred things start levelling off and your rating doesn't fluctuate much either way. The people who low-star you are going to give you a crummy rating regardless of having mints or water available to them. I personally think that keeping yourself well groomed, having a clean car, and getting them from A to B comfortably and efficiently will get you 4s and 5s. Also note, if you drive later into the night and into bar time your ratings will take a hit. Drunk people rate lower in general, so if you work the later shifts you'll get the occasional mystery 1 or 2 star from someone having a bad night (or they're pissed that a surge is on, or they're pissed you wouldn't let 6 of their friends cram in illegally so they wouldn't have to call a 2nd Uber, etc).

A note about music. I'd say definitely have it on, it helps awkwardness during silent trips. Keep it audible enough to be heard, but low enough so you (or passengers) can converse over the top of it. I roll with classic rock almost all of the time. I have satellite radio and printed a station list and have that in one of the back pouches and will change the station upon request without hesitation. I also usually ask if they have a station preference if it's a longer trip (20+ mins).
 

cityjohn

Active Member
I've learned to cover up wrong turns and route errors with confident offhanded remarks like "Wow did you see that traffic" or "I'm just going to head around the block if that's okay so we'll be on the right side." Even saying "That's the way a lot of people go but I've found this gets us there a little faster"
It always seems to work. If you're happy they're happy.
 

forqalso

Well-Known Member
I recently bought a bluetooth ear piece to feed the nav into my head. I get the directions the PAX get the quiet atmosphere with a driver the doesn't seem to even have to look down at his silent phone for directions.
 

R44KDEN

Well-Known Member
I never have audio enabled on my GPS, as I think it is hugely annoying. I caught an Uber as a passenger the other day and the driver simply had his phone in the center console and audio directions on loud. I couldnt help myself and told him he should get a proper dash mount, and disable the audio at the start of each trip.

I agree with others. Dont sweat the rating. As your trip count rises, you will be assessed on the last 200 rides. I also never have the radio on and in 1500 rides, have probably only been asked to turn it on 3 or 4 times. I have water and gum - which I know people appreciate. More importantly, I have 2 charging leads (iPhone and Samsung) in the back seat - this has been the biggest hit and I often receive positive comments in my weekly email. My overall rating is 4.91
 

Joe Hehir

New Member
My car sign as of today:
Uber's Driver-rating Policy

(pics of gold stars)

As an Uber passenger, you will be asked today to rate your Driver.

To keep my job, Uber’s policy states that I must have a rating above 4.7 stars - or a score of 94%.

This is a very high standard indeed!

A vote of
today will keep me employed.

Your Uber Driver is Joe Hehir (pronounced “hair”)

I welcome the opportunity to earn your vote today.
 

Optimus Uber

Well-Known Member
My car sign as of today:
Uber's Driver-rating Policy

(pics of gold stars)

As an Uber passenger, you will be asked today to rate your Driver.

To keep my job, Uber’s policy states that I must have a rating above 4.7 stars - or a score of 94%.

This is a very high standard indeed!

A vote of
today will keep me employed.

Your Uber Driver is Joe Hehir (pronounced “hair”)

I welcome the opportunity to earn your vote today.
Looks needy. Good luck with that. Let us know how it turns out.
 
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