This is a great forum and I really appreciate your feedback. Today was my first day back driving after being out of town for my other job for 6 weeks. The thing I always trip about is ratings. I thought today went really well except one ride where my GPS gave me a dopey route to pick up a pax and she commented on my arrival time. I worked 8 hours, did 14 rides and when I got home saw I had a 4.5. Twice I worried about this and by the next morning my rating went up. Is that common? One week in June I got a 4.5 overall and a warning note from headquarters in my weekly summary. My overall rating is 4.81. Do some people not rate you right away? I had the waters, cleaned the car, opened the door, helped a couple going to the airport with tons of luggage. I wish you could get some specific feedback if there is a problem. I just got the boilerplate suggesting I open car doors, be friendly, and "try to give excellent service". My whole goal today was to hit that 5.0 and I just don't know how to get there.