Yesterday, I get to a location to pick up pax. I pull up, family is standing there with 4 pax plus a toddler and stroller. I refused the ride and explained to them that I cannot accept 5 people in my car because there are too many people and not enough seat belts for each person or a car seat for the child. I also said that they would need to request UXL to accomodate them. I am sure these people complained on me because I get an alert this morning that my rating took a hit. No, I was not rude while explaining. How do you handle this situation when it arises? also, Do I have the right to refuse a pax ( without repercussions) that has a child that clearly needs to be in a car seat ?