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Question about passenger changing the route mid-drive

Kerplunkenstein

Well-Known Member
Today my passenger had a pre-selected destination, during the drive she told me she needed to only 'stop' there to pick up her friends, and go to another destination.

My question, does Uber pay me for where I went on the pre-selected route? Or the final destination (from point A-B, then onto point C in todays case)
 

JimS

Well-Known Member
It's best if you can get the passenger to put the new destination in their app for you. Otherwise, they could claim you didn't end the trip when you dropped the first pax off.

And this is important - the app user should be in the car the whole time. I had a rider the other day who wanted me to take his friend to the bus stop. A was the app holder and asked me to drop him off two blocks away then take his friend, B, all the way to the bus station. Would have been uninsured.
 

DocT

Well-Known Member
Moderator
I ALWAYS ask the pax to update the destination if they have multiple pick-ups/drop-offs. I tell them Uber needs to log in the new destination for liability/insurance purpose. Then I'll inform Uber that pax requested multiple stops. That way I don't get stiffed.
 

JMBF831

Well-Known Member
I ALWAYS ask the pax to update the destination if they have multiple pick-ups/drop-offs. I tell them Uber needs to log in the new destination for liability/insurance purpose. Then I'll inform Uber that pax requested multiple stops. That way I don't get stiffed.
I've tried to do this and half the time the pax throws a fit or asks why or does the whole "Just drive, I can point you there." And yes, this is after I've told them Uber needs a documented request from the client lol
 

DocT

Well-Known Member
Moderator
I've tried to do this and half the time the pax throws a fit or asks why or does the whole "Just drive, I can point you there." And yes, this is after I've told them Uber needs a documented request from the client lol
No destination in app?

"I'm sorry. For liability reasons, I can not transport you in my PERSONAL vehicle. Please cancel and request another Uber."
 

rtaatl

Well-Known Member
Lol...like I keep saying, some of you should have done this before the app had a navigation component and pre destination. Fun times...my Chrysler Uconnect saved me hundreds of times.
 

BostonBarry

Well-Known Member
I just tell them I like to have the address so that if some sort of glitch occurs in tracking our trip and they get overcharged Uber/Lyft can fix it.
 

rcorey

Active Member
There is a good question here regarding liability/insurance. As the partner, are you covered (insured) once you accept the trip no matter where the final destination may be? Or is the insurance point to point, making it necessary to update the destination?
 

JimS

Well-Known Member
No. You don't have to put on or update destination. Insurance covers you from the time you take the ping until you slide end trip.
 

POPPIE

New Member
I just wait on pax,i'll sit in my A/C,and wait on them.It is their dime. It does help out though when things get slow in tampa bay area.
 

Gerardo Morales

New Member
Today my passenger had a pre-selected destination, during the drive she told me she needed to only 'stop' there to pick up her friends, and go to another destination.

My question, does Uber pay me for where I went on the pre-selected route? Or the final destination (from point A-B, then onto point C in todays case)
This was an issue for me starting out as well, but as most of the others have mentioned just leave the meter running throughout the entire ride even if there are multiple stops. What I didn't figure out yet is changing the address through UBER if there are multiple stops. I usually bring up a secondary navigation app and set the new location. Once I get there and drop them off, only then will I close the ride.

Does anyone know if you can change the destination address through the UBER app as you're going through multiple stops?
 

Michael - Cleveland

Well-Known Member
Moderator
It's best if you can get the passenger to put the new destination in their app for you. Otherwise, they could claim you didn't end the trip when you dropped the first pax off.

And this is important - the app user should be in the car the whole time. I had a rider the other day who wanted me to take his friend to the bus stop. A was the app holder and asked me to drop him off two blocks away then take his friend, B, all the way to the bus station. Would have been uninsured.
No - that's not true.
'A' could have just as easily called for an Uber to take just his friend to the bus stop and not been in the car at all and it would have still been insured. All that matters is that the trip is still active for the ride. The Uber insurance covers ALL riders on a active trip.

If you drop off rider A, continue the trip with rider B but then see that rider A has 'canceled/ended' the trip, THEN you should stop immediately and let rider B out... because THEN no one is insured.
 

Avi-ator

Active Member
The only time destination or pickup matters as far as pay is concerned is UberPOOL. Those riders cannot change either pickup or end points as they are quoted a fare based on those.
"Uber POOL"?
Where can I find more info about this? More importantly, would that option require any driver input or is it managed completely at rider/s end? Thx.
 

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