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Promo/discount deducted from driver pay.

Discussion in 'Complaints' started by Baby Cakes, Sep 6, 2015.

  1. Baby Cakes

    Baby Cakes

    Location:
    LA
    I got this sweet ride at 2.8x over 20 miles last night. Came out to $90, and before anyone trys to say that you shouldn't complain since it was so high to begin let me explain how driving for uber works. You make as little as $7 an hour for hustling alot of the time because of so many minimum ($2.40 yield) trips. When you get one good trip it averages out the last 3 ****ty hours you worked.

    So this trip was $90 and my cut would be $70. When I check my account again it says 'Retroactive Promotion'
    and now its $70 with $55 yield. ultimately it was $15 less on what was already a really good trip but heres where it gets worse. I email Uber and they say the pax used a 'first time passenger discount' I'm sure this Pax freaked out at the price and panicked complaining to Uber about the price of the trip and Uber gave in. This is usualy and I am not surprised at all, What really got me is that its coming out of my pay! If you accecpt the trip at the given surge rate and complete the trip with no issue I see no reason and no scenerio in which I get paid a penny less than what is agreed upon. What the Hell!
     

    Attached Files:

    CommanderXL likes this.
  2. Chicago-uber

    Chicago-uber

    Location:
    Chicago
    Let me get this straight.. Next time I'm giving a pax ride for $20, and he has a promo code for $20.. I'm getting $0?
     
  3. CommanderXL

    CommanderXL

    Location:
    Florida
    Driving:
    UberXL
    Wtf kind of answer is that? Why are you, the driver with all the expense, required to honor Uber's promo? You are not! It's their promo, they can bloody well honor it themselves. You never agreed to that, so do not let them get away with it!
     
  4. CommanderXL

    CommanderXL

    Location:
    Florida
    Driving:
    UberXL
    Reach out to that dumass and tell him that no other drivers has EVER had to pay for Uber's promo discounts and there is no reason you should. Most likely it's a new CSR who has no idea what he is doing. Do not give up until you are credited back whatever the actual fare was.

    If this is Uber's policy - drivers eat Uber's $20 discount - I will quit tomorrow! Wtf! I've never heard of this!
     
  5. UberComic

    UberComic

    Location:
    Los Angeles
    Driving:
    UberSELECT
    Uber is supposed to cover the costs of the promo. This is illegal. I'd fight it.
     
  6. CommanderXL

    CommanderXL

    Location:
    Florida
    Driving:
    UberXL
    thehappytypistthehappytypist can you advise this driver what the best wording would be to inform the stupid CSR that Uber's $20 promo is NOT a discount on the trip but a credit to the payment for the trip and should in no way affect the driver's payment?
     
  7. elelegido

    elelegido

    Location:
    Varies
    Or, you give a $10 ride and then owe the pax $10 after you drop them off, LOL.
     
    CommanderXL, Baby Cakes and Jam Val like this.
  8. DexNex

    DexNex

    Location:
    Seattle, WA
    CSR is wrong.
     
  9. elelegido

    elelegido

    Location:
    Varies
    As said above; this is just some clueless CSR who doesn't know what the hell they're doing. Have it escalated to someone who does.
     
  10. elelegido

    elelegido

    Location:
    Varies
    The CSR needs to brush up on their knowledge of how Uber promo codes work. Send them this screenshot of Uber's handy guide on promos which it posted on its newsroom.

    Screenshot_2015-09-06-16-54-58.jpg

    The CSR is talking absolute nonsense with "asking customers if they have promo codes at the beginning of the rides is a great way to earn five star ratings". He/she is talking out of his/her arse - customers have to enter their promo code into the app before they even request their ride.

    Where do they find these people...
     
    CommanderXL likes this.
  11. CommanderXL

    CommanderXL

    Location:
    Florida
    Driving:
    UberXL
    Exactly! It's a voucher for payment, NOT a discount on the trip. That is what this stupid CSR needs explained to them.
     
  12. elelegido

    elelegido

    Location:
    Varies
    CSR's just an all round arsehole - "I know it can be alarming when you see that we've taken the money that you earned away from you". Patronizing prick.
     
    CommanderXL likes this.
  13. XUberMike

    XUberMike

    Location:
    Sweet So Cal
    Driving:
    UberX
    Tell the ass hat you're currently already funding a 20% summer discount program on top of the 20% winter one that never ended

    Give me back my 40% and I'll cover the $20 otherwise eat ****.
     
  14. Baby Cakes

    Baby Cakes

    Location:
    LA
    I tried sending to uberpartnerLA as opposed to support@uber
    any other advice is appreciated.
     

    Attached Files:

    CommanderXL likes this.
  15. Both CSRs are idjits. The rider side CSR that took the $20 out of the driver's fare and the driver side CSR for backing that up. That is NOT cool and I would fight it until someone competent gets their hands on your case and fixes this.
     
    glados and CommanderXL like this.
  16. elelegido

    elelegido

    Location:
    Varies
    Try partnersla@uber.com
     
  17. elelegido

    elelegido

    Location:
    Varies
    CSRs are untrained by Uber, by virtue of them being "independent contractors", correct? That would explain a great many things.
     
  18. No, CSRs are employees of a staffing agency. ZeroChaos in the US, TaskUS in the Philippines. There's training because there's no way we could do this without it, too much to learn, though a good bit of it you learn on the job. Teaching myself how to read payment statements and make sense of them was a real *****.
     
  19. Baby Cakes

    Baby Cakes

    Location:
    LA
    Problem resolved, although they tried to call it a 'technical error' Screenshot 2015-09-06 18.47.09.png
     
    Jam Val and PhoenicianBlind like this.
  20. elelegido

    elelegido

    Location:
    Varies
    It was a technical issue - the CSR reaponsible is technically an idiot.
     

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