Consider those that rate drivers:I posted my rating a few days ago but the last two days it dropped a couple points. One was a couple that fought the whole trip. I was polite, stayed out of it and got them home safe The woman(the pax) got out of the car and slammed the door and went into the home. The guy got out slower apologizing for the drama. The next day she blasted me on the rating. Then an hour after running my new car through the car wash, a rider complained about a dirty car. lol.
My point is that might work hard to give five star rides and that is right. But we all know there are customers out there that don't care, the same is true in any service industry. Just keep trying people.
2. Emotional and disturbed persons
3. Jealous because we have what they want
4. Addicts of some sort
5. No drivers license - suspended or revoked
6. Those that think they are "privileged" and order a Pool and expect service like a Limo.
My guess is that about 1/4 of Uber pax fall into the above categories.