Please help_issue with the car rego


New Member
Hi All,

Please help me. I can't get meaningful help from UBER and I am so frustrated now.

My car rego was expired on 26/1/18 and I have renewed it until 26/1/19. However, when I uploaded this new certificate, i kept receiving the SMS, saying "There is an issue with your Vehicle Registration Certificate (with rideshare condition). The document has not yet reached it's start date. Please re-upload the document when it is in effect".

I am so confused. The new rego starts from 26/1/18 and the text keep saying it hasn't reached start date. What that mean? Now my account has been locked because of this.

Appreciate your help really.